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January 27th, 2021, 19:37 #1
Just reactivated my Ultimate (classic) license - how long to receive key?
I just reactivated my Ultimate (classic) license in order to introduce a new player to the D&D world. I told him not to buy the game just to download the demo client and see if he even enjoys it first.
I paid for the Ultimate license upgrade, just curious about how long to wait until I receive my key. I may be being impatient, but the PayPal receipt came quickly, just no license key yet.
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January 27th, 2021, 19:40 #2
To clarify - are you on a subscription or a permanent license?
Also, check your Store Order History for a license at the top of the page here: https://www.fantasygrounds.com/store/myorders.phpPrivate Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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January 27th, 2021, 19:40 #3
Check your spam folder.
Another option is to check your purchase history, it may have the key there (if you purchased via the fantasygrounds.com store).
See the menu at the top of the page:
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January 27th, 2021, 19:41 #4
You can always reach out to our support staff to investigate and maybe provide the key.
https://fantasygroundsunity.atlassia...stomer/portalsDominic Morta
Ruleset Developer
Smiteworks
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January 27th, 2021, 19:42 #5
Hehe, didn't get a notification that you guys had replied, but I checked My Orders page and Bob's Yer Uncle, there it is!
Thanks all.
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January 28th, 2021, 03:56 #6
How did you know Bob is my uncle?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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January 28th, 2021, 03:59 #7
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January 29th, 2021, 12:22 #8
Hmm, wouldn't that be a Lore roll?
Paul Grosse
PCGen BoD
PR Silverback
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