Thread: Purchase Not Downloading
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July 16th, 2021, 04:38 #1
- Join Date
- Jul 2017
- Location
- Texas
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Purchase Not Downloading
I backed the Survivalist's Guide to Spelunking for 5th Edition and got my redemption code. I entered it and it shows up in my purchase history, but it isn't downloading when I update my game.
I noticed it was to my gmail account, which is what I have setup for Kickstarter, but my Fantasy Grounds e-mail is a different one. So I tried to gift it to my Fantasy Grounds account name, but it's still now showing up. Any idea on how to fix this?
Thanks for your time.
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July 16th, 2021, 05:33 #2
You will probably need to reach out to support directly, https://fantasygroundsunity.atlassia...rtal/1/group/4
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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July 16th, 2021, 06:59 #3
- Join Date
- Jul 2017
- Location
- Texas
- Posts
- 63
Thanks.
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August 9th, 2021, 13:00 #4
Did you try to update FG using the update button in the FG launcher? Is it about FG classic or FG unity (you wrote in a classic thread, and classic may not be able to update such things because it does not get updated, not sure)? Usually you do not need any download links, it happens using the launcher
And welcome to the forumsMy extensions for 3.5e and Pathfinder
Bug reports please here
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August 10th, 2021, 08:09 #5Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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August 10th, 2021, 09:18 #6My extensions for 3.5e and Pathfinder
Bug reports please here
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