Updater Issues

[Moon Wizard]

Latest Installer Links
Windows Install (https://www.fantasygrounds.com/filelibrary/FGUWebInstall.exe)
Mac OSX Install (https://www.fantasygrounds.com/filelibrary/FGUWebInstall.pkg)

NOTE: If you are still having update issues, then follow these steps:

1. Uninstall or delete your FGU application folder; then re-install using link above.
On Windows, the FGU app folder defaults to: C:\Program Files\SmiteWorks\Fantasy Grounds\

2. If you are still having problems with the updater after complete uninstall/reinstall, please provide the following file:
C:\Users\<UserName>\AppData\LocalLow\SmiteWorks\FG UpdaterEngine\Player.log

Summary

We had several update server issues last week, as well as an updater build that got stuck. We worked through the weekend to address, and all the latest files appear to be working as expected as of Saturday evening. If you are still having issues, then see the steps above.

While we've increased limits all around our servers and their networks as well as this latest updater fix, the servers are still overloaded based on current demand; so you may get some time-outs from time to time.

We are continuing to keep an eye on the situation, and looking at ways to improve our servers even more.

Regards,
JPG

[Naroe]

Why dont you update version nos of the files so we can report issues against specific versions. A friend tried downloading for last two days updater said V4.0.0 and it timed out. I tried downloading new and got same issue, but my existing program already installed had no problems. Now the new updated version that appears to be working still says 4.0.0, why not 4.0.1a (a for alphas) and when release full version drop the a or something.) who cares if it gets to 4.0.1064a or whatever at least we know we have a specific update installed.

[LordEntrails]

The version has a date. Such as 4.0.0 (03-25-20). The date is the tell tale.

[Naroe]

So the Updater engine V4.0.0 (No date) corresponds to the launcher version V4.0.0 dated

[Aeernos]

Mmmhh, doesn't work, i don't get it.
I redownloaded the updater from the OP link but i think it's the same (v4.0.0, i don't have any date)

I tried a complete uninstall of the FGU Updater, i deleted the old webinstaller, cleaned every temporary directory of Windows, restarted the system, redownloded the webinstaller... but i always have the same version of the updater :confused: with the 10sec timeout...

[39Sam]

Hello all,

Maybe there's a suggestion thread for that (please point me to it) but why can't we just select the game systems we need prior to downloading ? I'm writing this looking at my Updater struggling downloading game systems I will never use.

[damned]

Please uninstall the application before reinstalling. Something doesnt seem to update when you install over the top of the current buggy versions.

There is a wishlist in Moon Wizards signature.

[Azraghul]

I reinstalled with the new update, and I am getting this version

https://imgur.com/a/eeZD8CX

Is this the correct one? It is the very same that I had before reinstalling with the new update. So I am a little bit confused

[tcdo]

FWIW, I had the buggy installer from early in the week, kept timing out on files over about 10MB, realized yesterday the updater was stuck in a loop and that I was going to have to delete my macOS Applications/Smiteworks folder (which Mac users as a rule Do Not Do) and reinstall from scratch. After that I saw I'd gone from v4.0.0 (2020-03-20) to v4.0.0 (2020-03-26). So you had and have the current version - for now. Perhaps going forward they will be better about telling us what the current build is.

[Zacchaeus]

You cannot see the build until you have actually installed; so for those having issues installing for the first time and not getting past the installer it will always just be v4.0.0. For those already installed and are having an issue updating then the version you have will be shown as v4.0.0 (date).

[Copernicus219]

I just checked for updates this morning. The updater updated itself, then went to check all the files. No time outs during update and it checked files fast with little to no pauses so updater seems back to normal for me!

[Trenloe]

No time outs during update and it checked files fast with little to no pauses so updater seems back to normal for me!
But North America is mostly asleep...

Still, I hope that the improvement remains when they wake up. :)

[tcdo]

Knowing what build you should have is a useful troubleshooting tool. Especially when the last word on the latest build announcement is "this isn't compatible with earlier versions," you really want to know whether you have the new version or not. Right now a lot of people are downloading someone's (2020-03-24) build from Google Drive. If my (2020-03-26) build won't play with that (and my best guess is that it won't), I think a lot of frustration and running in circles is likely if people don't know what version their installer should be giving them.

(I was stalled at (2020-03-20), so perhaps people who obtain the (2020-03-24) build won't have the same broken-updater issue I had. I can say that knowing that (2020-03-20) wasn't the current build anymore would have helped me troubleshoot my broken updater and saved the server a bit of load from my updater's halting and repeated-over-days attempts to update things.)


You cannot see the build until you have actually installed; so for those having issues installing for the first time and not getting past the installer it will always just be v4.0.0. For those already installed and are having an issue updating then the version you have will be shown as v4.0.0 (date).

[Dude86]

Knowing what build you should have is a useful troubleshooting tool. Especially when the last word on the latest build announcement is "this isn't compatible with earlier versions," you really want to know whether you have the new version or not. Right now a lot of people are downloading someone's (2020-03-24) build from Google Drive. If my (2020-03-26) build won't play with that (and my best guess is that it won't), I think a lot of frustration and running in circles is likely if people don't know what version their installer should be giving them.

(I was stalled at (2020-03-20), so perhaps people who obtain the (2020-03-24) build won't have the same stalling issue. I can say that knowing that (2020-03-20) wasn't the current build anymore would have saved me some time attempting to run a broken updater and saved the server a bit of load from my updater's halting attempts to update things.)

Yeah I am wondering about that version date thing. After I use the 2020-03-24 webinstaller (note it is not my build but a download from FG site of 2020-03-24) and it updates correctly FG will still give a build date of 2020-03-26 once launched (yesterday at least). So that date people are talking about seems to be the build date of FGU application. NOT any build number of the webinstaller itself.

Maybe it would be usefull if the webinstaller has somkind of build identifier aswell.

[damned]

I believe that it is best to uninstall or delete the executables and then redownload the installer.

[damned]

I reinstalled with the new update, and I am getting this version

https://imgur.com/a/eeZD8CX

Is this the correct one? It is the very same that I had before reinstalling with the new update. So I am a little bit confused

Mine is also showing that version after a clean install.
Exactly what is or is not working right now?

[StoryWeaver]

Yesterday's report:

After reinstalling windows and everything on a new SSD drive yesterday, I experienced the same issues all of yesterday.

After downloading the FGU web installer and running it. The updater would start downloading something, then instead of continuing and finishing that download it would timeout.
It would then try something else and return to the cancelled download later.

Some things would download, but larger items like the Fantasy Grounds exe, Savage Worlds, Vortex Games etc. would often start, get a few megabytes then the bar would move to show it complete, but the message would say there was a timeout.

This went on for hours yesterday (EU time from day into the night) and it never completed.


Today's report, the good news:

I tried again today. Running the updater from the fresh install yesterday behaved similarly today as before, timeouts into an endless loop of uncompleted downloads.
However, after removing the files that came with the web installer from yesterday. Then downloading the newest one today and installing again.

This time the updater worked like a charm, and I have everything updated, FGU up and running again, and the lobby visible after running FGU once.

ps. The first time I opened up FGU before starting a campaign, the lobby wouldn't update and I got an error message saying as much. Don't know if it was a lobby server reboot taking place at that precise time or if I needed to open up a campaign once before it would actually show.

[madman]

I updated this morning. Slow transfer speeds but no issues.

[damned]

Styrmir who is your ISP and what do you get from ping patch.fantasygrounds.com?

[Davian Goliath]

Just wanted to let you guys know that as a first time installer (new machine), the new installer seems to be working much better and appears to be getting through all the files.

Thank you,

[StoryWeaver]

@damned

I use a fiber-optic direct line connection via Vodafone.

The tracert patch.fantasygrounds.com goes through London from other part of Europe, then to the States. If you need that I can PM that to you.

As for the ping patch.fantasygrounds.com, these are the results now from Europe:

Pinging patch.fantasygrounds.com [70.35.199.236] with 32 bytes of data:
Reply from 70.35.199.236: bytes=32 time=158ms TTL=52
Reply from 70.35.199.236: bytes=32 time=158ms TTL=52
Reply from 70.35.199.236: bytes=32 time=158ms TTL=52
Reply from 70.35.199.236: bytes=32 time=157ms TTL=52

Ping statistics for 70.35.199.236:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 157ms, Maximum = 158ms, Average = 157ms

[bschollnick]

The new installer did indeed solve the timeout issues, and did install correctly.

But it looks like, in fixing one thing, another problem has been created? I hope this is fixed soon, but according to FG Support, my order for half a dozen Savage Worlds Books, modules, etc are just not available on the new patch server. And there's no ETA for resolution.

Has anyone else seen recent orders not downloading (Savage Worlds or otherwise)?

[Cenaethon]

I have a question. That might not be the right thread but I hope you can help me. If you bought books on FGC are you keeping them if your switch to FGU or you have to buy the books once again?

thanks!

[jlabbe]

I have a question. That might not be the right thread but I hope you can help me. If you bought books on FGC are you keeping them if your switch to FGU or you have to buy the books once again?

thanks!

All the books and campaigns I purchased on FG has been transfer to FGU. You should see them while it’s updating FGU and in your FGU modules.

jlabbe

[Iluminatos13]

Because of the connection problems our party tried uninstalling and reinstalling the app. While it worked fine for 3/4 of us, one of the players couldn't get the new installer/updater to work as it didn't finish the update (failed-retry in 10 sec-or something like that). Meanwhile, the original updater he downloaded 10 days ago works like a charm for him. The rest of our group installed the new updater fine. Any ideas on the issue?

[noodology]

I have tried almost two dozen times this weekend. Even today with the supposedly fixed updater. Freezes and times out after the second of seventeenth file. This is frustrating. FG worked well. FGU seems to be a disaster.

[damned]

I have tried almost two dozen times this weekend. Even today with the supposedly fixed updater. Freezes and times out after the second of seventeenth file. This is frustrating. FG worked well. FGU seems to be a disaster.

please post the log file.

[Elminster the White]

Thank, It is working again. Thanks to all the faerûnian deities and to the developers.

[Assurancetourix]

I have tried almost two dozen times this weekend. Even today with the supposedly fixed updater. Freezes and times out after the second of seventeenth file. This is frustrating. FG worked well. FGU seems to be a disaster.

same here, the FG work fine for installation, I had to switch to Unity because of my group and my FGU jam, i can post the log file but it is a long one,ill just post the last few

/EmbedRuntime\/MonoPosixHelper.dll","size":781312}]},"version":0}
Checking package version.
New version found, updating.
FantasyGroundsUpdater Updating
5 Response received: 23981178
DownloadFile-FantasyGroundsUpdater: 35.3109839
6: Response received: 23981178
i: C:\Users\Norm\AppData\Roaming\SmiteWorks\Fantasy Grounds\vault\FantasyGroundsUpdater.dat
New Updater found, unzipping...
UnzipToFolder-C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.dat.new: 4.1415259
Copying new self updater.

[damned]

Hey Assurancetourix

Did you just install today with the new installer?
If you installed before Friday please uninstall, download again and reinstall?

[Houndy]

Is there an issue with the cloud server? Cannot update form lobby server on the player side. Cannot host game on the DM side.

[damned]

Is there an issue with the cloud server? Cannot update form lobby server on the player side. Cannot host game on the DM side.

Have you uninstalled and reinstalled from the new installer since Friday?

[damned]

Sorry - it does appear to be down.

[Riyou]

My Players also can't connect. Server seems to be down. They get a "Unable to update session list from lobby server" error.

[Houndy]

Sorry - it does appear to be down.

NP, actually done some research and set up port forwarding. So hopefully that will avoid a lot of these connection issues for now :)

[damned]

NP, actually done some research and set up port forwarding. So hopefully that will avoid a lot of these connection issues for now :)

It will be much faster too....

[Elminster the White]

Hello,

do you know when to expect that the lobby server is up and running again? Approx. three hours ago it worked fine but I and my PC have no connection. A few try to convince me to change to roll20, but the good features and Gui stop me at the moment. I wish you luck in solving the problems/bugs.

Maybe you accepted to many users to connect to your servers.

[noodology]

Tried three more times at 4 am CST today. It finally worked. It should take thirty times trying to install a software. For a Beta, if the installer doesn't work or takes thirty times before working, then someone needs to reevaluate things and go back to the drawing board.

[Elminster the White]

Hi,
what you tried? Did you reinstalled again after the new version of the updater worked? What and how did you tried "three times". Thank you, any information is helpful.

[Scuba72]

Last night I was able to log in with my players and test things out. Now there is an issue with the lobby server list. Are there any recommended steps to reset/fix this on the user end? I do have version 4.0.0 (2020-03-26).
Today was supposed to be our first session as we are normally a F2F group.
I have sent my log and a players log via pm to Moon Wizard as requested in another thread.

[Moon Wizard]

The lobby server is now back up, and was updated with a new version I was planning to push on Monday anyway.

Regards,
JPG

[Scuba72]

Much love! Thank you!

[sgtwhy]

its installed and working finally! (not sure if its just coincidence with the updated version, or thanks to "running as administrator" ... either way, its now working) thanks for heads up on the issues, am now able to UPDATE and refresh purchases from steam, etc ... now can actually get to the play testing ;)

[Jokero999]

hi Team - We have the issue that we have some people who can see shared maps, some get a ? or an X if the map is unmasked, and some grids in the area of a masked map with the some areas unmasked. I have shared/unshared/shared many times. My GF who is local (in our home) can see the map just fine, but people who live 45 minutes away cannot see anything. Any help would be appreciated.

[Assurancetourix]

still doing the same, cant install same problem . i uninstall, dowload the new one and still do the same

[Assurancetourix]

even the uninstaller jam at 25% for any reasons

[Scuba72]

@Joker
I had this problem before... turns out the players that were having the problem didnt properly load the modules. Once I had them unload and reload everything became normal. I may have unloaded and reloaded myself as well as the dm.

[LordEntrails]

still doing the same, cant install same problem . i uninstall, dowload the new one and still do the same
Check your router for flood protection. Check your security software for any alerts or blocking.

[Assurancetourix]

Check your router for flood protection. Check your security software for any alerts or blocking.

already did and to be safe i reload in safe mode wit antivirus and firewal on and it stuck

[Riyou]

During the downtown yesterday, we were able to play over LAN using hamachi. It did actually work quite well and there were less disconnection issues.

[graziano.girelli]

Another problem with updater. After launch the updater, i have the message you can see in the picture. Obviously FGU is not open, just the updater but i can do nothing else then close the windows. So... no update.
Is there a solution for this error?
32813

[Copernicus219]

Did you check task manager?

[graziano.girelli]

Did you check task manager?

Sure. NO FGU instance open. Just updater. And then, after i close the updater, it continue to start until i delete the .exe file.
later i try to download again the installer and made (again) a clean install.

[Copernicus219]

Just checking as people sometimes forget to check task manager. I've only seen that when trying to relaunch updater when FGU is already open.

[graziano.girelli]

Just checking as people sometimes forget to check task manager. I've only seen that when trying to relaunch updater when FGU is already open.

Don't know what happen this time. I already had problems with updater, but this kind of problem is totally new. At least for me. After launch it it seems enter into a loop: i close the updater after i've got the error message, and after 30 seconds or so, it opens again and continue, close and open. To end this loop i must delete the exe file from folder.

[Dakadin]

You will get that message if FGC is running also.

[LordEntrails]

You will get that message if FGC is running also.
This.

The update looks for a running process called 'fantasygrounds.exe' which is the same process name as in FGC.

If that doesn't solve it, reboot your computer and try again.

[InvaderFed]

I have an issue where if i try to manually run the updater, or run the updater from within the fantasy grounds executable that the updater will crash within less than half a second of being open. Running task manager i can see the updater pop into the list then disappear. In both instances i am left at desktop with no fantasy grounds applications running in the background.

[graziano.girelli]

You will get that message if FGC is running also.

Obviously i check it. FGC is not open. I also reboot my pc, but the error continue to appear.
Later today i will install again FGU and i hope this bug don't happen again.

[Neovirtus]

Is there any official statement on how to tell if we're running the most recent version? I know there was a new build pushed over the weekend. I haven't uninstalled/reinstalled but I did just appear to successfully update, and FGU is now reading v4.0.0 Ultimate (2020-02-36). That is the date of the most recent patch note, but MoonWizard posted here on the 29th saying there was a new version? Is this not pushed live yet? Or is reinstall mandatory? The fact that everything is called v4.0.0 seems unnecessarily complicated...

[tcdo]

FWIW, my install is v4.0.0 (2020-03-26) but the file date in my OS is 3/27. I got a new FG updater yesterday, though.


Is there any official statement on how to tell if we're running the most recent version? I know there was a new build pushed over the weekend. I haven't uninstalled/reinstalled but I did just appear to successfully update, and FGU is now reading v4.0.0 Ultimate (2020-02-36). That is the date of the most recent patch note, but MoonWizard posted here on the 29th saying there was a new version? Is this not pushed live yet? Or is reinstall mandatory? The fact that everything is called v4.0.0 seems unnecessarily complicated...

[Neovirtus]

I just deleted my installed directory (X:/FantasyGrounds on my system) and ran the installer in Post #1 from this thread. It ran to completion, appeared to get everything it needed. I then ran it again just to be sure, and sure enough it updated Fantasy Grounds again. On the third update it didn't appear to find anything to update. It appears to still be running Fantasy Grounds v4.0.0 Ultimate (2020-02-36). Not sure if that is correct, or in any way different from the version I had prior to deleting the contents of the folder and reinstalling. Hard to tell what version number refers to which build.

[Moon Wizard]

If you are having problems with the Updater still and a complete uninstall/reinstall is not helping, please provide the following file:
C:\Users\<UserName>\AppData\LocalLow\SmiteWorks\FGUpdaterEngine\Playe r.log

Thanks,
JPG

[Neovirtus]

Unclear whether there's an issue or not. When running my weekly game last Thursday we encountered a number of connection issues so I'm trying to identify how to communicate to my players and ascertain whether we're all on the latest build. Do we all need to uninstall/reinstall? It would appear not - as I get the 3/26/2020 build either way. Attached my player.log in case that's helpful to you.

I want to continue trying to run my weekly sessions in FGU to help squash bugs, last week there was a lot of uncertainty with the updater server being jammed. This week, I figure if I can get us all on the same version hopefully our feedback and log files will potentially be helpful.

[Moon Wizard]

The FGU main client latest build is v4.0.0 (2020-03-26). We are working on adding the build date to the updater as well. Once we get to final initial release, we will begin incrementing the version numbers as well.

Are you actually having a problem with the updater; or are you referring to connection issues, which I'm looking at in another thread?
(If updater issues, I can pass log to updater developer.)

Thanks,
JPG

[Neovirtus]

I'm trying to reconcile build numbers to prevent connection issues. I believe my last session was abnormally buggy because the server was congested and we had some version mismatch.

To this end, I was trying to figure out what the current build is and whether I need to get my players to reinstall or not prior to my session on Thursday. It sounds like the updater build is not visible to the user and we shouldn't worry about it unless we're having issues? I assume if all my players are on the same "main client build" there should be no connection issues due to version mismatch, and we should have the current network code.

[Moon Wizard]

Ryan has said that he will work on placing the build date on the updater this week; so you'll be able to visually check soon. For now, assume it is up to date. As long as you are all on the same client build, I wouldn't worry about it.

The connection issues are something I am investigating this week.

Thanks,
JPG

[graziano.girelli]

Regarding the updater loop error: after installing again FGU from scratch the problem is gone.

[Dirk Halfmann]

I have first installed the Mac Version today and when i running FGU the power consumption increases significantly: CPU use over 140 %, battery loses 5 % power in a few minutes and (and the cooler is very loud). Something is wrong...?!

[LordEntrails]

I have first installed the Mac Version today and when i running FGU the power consumption increases significantly: CPU use over 140 %, battery loses 5 % power in a few minutes and (and the cooler is very loud). Something is wrong...?!
Performance is not yet optimized. If you are in the downloading process, FGU will currently attempt to use all available resources. Performance and optimization will be addressed soon.

[Copernicus219]

Performance for downloading and checking of items has increased significantly with updater tonight. Great job, devs!

[Neovirtus]

Agreed, I feel like the updating process is cruising along faster than it ever did on FGC.

[JediSwet74]

I have spent quite some time editing a map by building walls, doors, and terrain and I don't want to lose all of that work. How can I save that work as I uninstall and reinstall FGU to fix this problem we are experiencing with incompatible versions?

[alessandro]

[I'm on Win 10 Pro 64 bit] EVERYTIME I launch FGU as a NON ADMIN user, the Check For Updates button is highlighted in red, and until I push it (and check for updates) my campaigns do not show in the select campaign list.
("Everytime" means literally everytime, even if I launched two minutes before)

I don't have this issue if I launch FGU as an Administrator: it works normally (the button isn't red everytime).

I already uninstalled Fantasy Ground Unity. Deleted all the folders (including data folder). Downloaded and installed latest versions. Updater shows v4.0.0 (2020-03-31). Same problem. (I tried the uninstalling/installing both with Admin and Non Admin user).

Attached is the Player.log, but I didn't find it in: C:\Users\<UserName>\AppData\LocalLow\SmiteWorks\FG UpdaterEngine\Player.log
I found in ...AppData\LocalLow\SmiteWorks\Fantasy Grounds\Player.log
Not shure if its the same.

Thankyou

[Moon Wizard]

@JediSwet74,
The uninstall should not affect the FGU data folder (unless the app folder and data folder are exactly the same). You can always make a copy of your existing FGU data folder; then copy back over the campaigns folder, and any custom images/tokens, after re-install.

@alessandro,
I'll forward your situation to our updater developer, Ryan, to see what he can suggest.

Thanks,
JPG

[JediSwet74]

Thanks for the response. I am on a Mac, so could you please tell me what would constitute the entire FGU data folder on a Mac and I’ll make a copy of that before the re-installation process. Thanks in advance.

[tcdo]

Your data folder is in your user account main folder, in a folder called Smiteworks. (At least that's where mine is.)

This is in contrast to the application folder, which is in the applications folder, in a completely separate folder also (inexplicably) called Smiteworks.


Thanks for the response. I am on a Mac, so could you please tell me what would constitute the entire FGU data folder on a Mac and I’ll make a copy of that before the re-installation process. Thanks in advance.

[LordEntrails]

You can always find the FG Data folder on any platform by clicking the folder icon on the FG launch screen.

The data and application are stored in separate locations intentionally. The Data folder is something users will commonly go into to add community extensions, modules purchased from the DMsGuild, or to add image and tokens assets. Also the FG Data folder should be backed up.

The FG applications folder is something you should not have to go into. You do not need to (normally) backup. You should not be altering files in it. In 5 years of using FG I have never gone into the applications folder more than once or twice, but I go into the Data folder almost daily.

[Laerun]

I was blocked by my ISP recently and had no issue prior. It might be this;
I don't know if this will fix anyone's connection issues, but, Cox, Xfinity, Comcast, Charter, and Spectrum, along with AT&T have gone to an advanced security system that supposedly protects your IP address from flooding that comes from DDOS cyber attacks. This protection scheme often thinks that the incoming connections are attacks, and it blocks the players from connecting to your table. I always had port forwarding working, and then all the sudden, it stopped. I read an article in the FG forums, by chance and luck. I spent a couple days redoing things prior to reading the information I stumbled across. I had to actually go to my personal account settings within Comcast's website and disable my advanced protection settings. Comcast never informed me of this newer protection system. As soon as I turned that off, back to normal. However, every 30 days I have to go in an repeat the process, as it resets with each new billing cycle. The settings might be called something slightly different by your provider, but it's a flood control. You will need to know what it's referred to as on your account portal, by mine was entitled Advanced Security. https://www.fantasygrounds.com/forums/showthread.php?53461-Comcast-XFinity-and-Cox-Users-Important
https://internet.xfinity.com/more/my-services/my-services-disabling


This has ALSO stopped me from being able to update via FGU, and at that point, I thought it was the new Networking server, but it turns out it was on my internet provider. I was being blocked from my provider, Comcast too. So, with this and the all the newness , I think this is becoming the perfect store for confusion and delay.

https://internet.xfinity.com/more/help/articles/Frequently-Asked-Questions#advanced-security

[redeyesofnight]

[I'm on Win 10 Pro 64 bit] EVERYTIME I launch FGU as a NON ADMIN user, the Check For Updates button is highlighted in red, and until I push it (and check for updates) my campaigns do not show in the select campaign list.
("Everytime" means literally everytime, even if I launched two minutes before)

I don't have this issue if I launch FGU as an Administrator: it works normally (the button isn't red everytime).

I already uninstalled Fantasy Ground Unity. Deleted all the folders (including data folder). Downloaded and installed latest versions. Updater shows v4.0.0 (2020-03-31). Same problem. (I tried the uninstalling/installing both with Admin and Non Admin user).

Attached is the Player.log, but I didn't find it in: C:\Users\<UserName>\AppData\LocalLow\SmiteWorks\FG UpdaterEngine\Player.log
I found in ...AppData\LocalLow\SmiteWorks\Fantasy Grounds\Player.log
Not shure if its the same.

Thankyou

Ok, here's what's happening.
By default, FGU installs on mac to /Applications/SmiteWorks/Fantasy Grounds/ which is a location only manageable by an admin.

User Data is, by default stored to ~/SmiteWorks/Fantasy Grounds
~ indicates that it's the currently logged-in user's home directory.

So if you log in as two different users, they will each have their own copy of the data folder

/Users/[adminUsername]/SmiteWorks/Fantasy Grounds
/Users/[nonAdminUsername]/SmiteWorks/Fantasy Grounds

To compound this, the settings files are also stored on a per-user basis
/Users/[adminUsername]/Library/SmiteWorks/fantasygrounds.conf
/USers/[nonAdminUsername]/Library/SmiteWorks/fantasygrounds.conf

The main trouble here is that the updater needs to be able to update itself and Fantasy Grounds during the update process, and since files are stored to /Applications/... the program needs admin access to operate.

Of course, since the updates are going to the home directory of the currently logged-in user, all of the content will be, in this case, updated to the admin user's home directory.

I've got a task to add an option to install FG on a per-user basis rather than for all users, but for the time being, my best recommendations are to run fantasy grounds on an admin user's account.
If this is not possible, or not desireable, Fantasy Grounds can be launched on a non-admin user's account and update properly if launched from a command line process with admin elevation

Terminal:
sudo open /Applications/SmiteWorks/Fantasy\ Grounds/FantasyGroundsUpdater.app

Barring these options, You could try
1: On an Admin account, open settings > advanced settings, and change the App Directory to something like
/Users/[nonAdminUsername]/Applications/SmiteWorks/Fantasy Grounds
2: Close Updater/settings program
3: Move /Applications/SmiteWorks to /Users/[nonAdminUsername]/Applications/SmiteWorks/Fantasy Grounds
4: If your campaigns are in the admin user's home folder:
4a: Copy /Users/[adminUsername]/Applications/SmiteWorks to /Users/[nonAdminUsername]/SmiteWorks
5: Log out of admin user, log into non-admin user
6: Open Fantasy Grounds from non-admin's home folder (~/Applications/SmiteWorks/Fantasy\ Grounds/FantasyGrounds.app
7: If all goes well, your settings should now be pointing at the non-admin user's data

Note: With this step, there is still a static located configuration file that FGU uses for app location
/Library/Preferences/SmiteWorks/fantasygrounds.conf
This is where the App directory setting is, so it requires permission if you every want to change location again.

Long story short, at the moment, FGU is designed to be run on an admin account, and can only update with admin permissions.
The best option if you are not running on an admin account, is to launch Fantasy Grounds or the Updater as admin using the terminal, as that should allow you to update.

[alessandro]

Long story short, at the moment, FGU is designed to be run on an admin account, and can only update with admin permissions.
The best option if you are not running on an admin account, is to launch Fantasy Grounds or the Updater as admin using the terminal, as that should allow you to update.


Thanks redeyesofnight. I'll run FGU as an administrator for now :-)
(The issue only presented a few day ago. Before that the Update Button worked correctly)

A good solution for me would be if it worked as in FGC: I run FGC as a normal user and when I click "Check for Updates", the system ask me the Administrator password to proceed.

[OutaYerElement]

Hi. FWIW, mine appears to be updating properly. I just updated to "4.0.0" from "4.0.0," but it shows the date of 4.4.2020. Wanted to let you know about the release notes link - the latest version listed there is 3.3.10 (this is the url: https://www.fantasygrounds.com/filelibrary/patchnotes.html). Not urgent- just a heads up.

[LordEntrails]

Hi. FWIW, mine appears to be updating properly. I just updated to "4.0.0" from "4.0.0," but it shows the date of 4.4.2020. Wanted to let you know about the release notes link - the latest version listed there is 3.3.10 (this is the url: https://www.fantasygrounds.com/filelibrary/patchnotes.html). Not urgent- just a heads up.
The link to release updates is a placeholder and does not point to relevant info. Known and will be resolved prior to production release. But thanks!

[pixellating]

I am using Mac OS 10.13.6. I have confirmed that I am able to log into the fantasy ground website with my username and password.
However, the application fails to save my login info. And the connection times out.

All it ever says is logging in. I have tried to uninstall and reinstall the application various times.
The update engine also manages to connect and download updates when I tell it to update.

Additionally, once I put my user name and password and select login, the CANCEL and SAVE buttons are not responsive, only the UNINSTALL button is able to be selected. It also allows me to switch tabs between BASIC, ACCOUNT, ADVANCED.

No matter what I do, it never logs in.

[Winseral]

Hi,

Have played about two sessions with my players, I find most features work and are very happy with the beta progress.

I find that if run the maps without LOS it works great, but get black screens for players when players are placed in LOS map

Should I place he characters in the map before turn on LOS?

Not sure if this has been requested?

It would be great for DM to test the players line of sight with in the DM view.

Other software (no names) uses a hot key to show the characters LOS view which allows the DM to test what each character can see.

Thanks

[Moon Wizard]

@pixellating,
I've forwarded to our updater developer to see if he has ideas.

@Winseral,
For new questions (this thread is for updater issues), please post in a new thread.
Here are some answers to your questions:
* You should make sure that you place PCs/NPCs in the combat tracker first; then place them on the map from the combat tracker. This allows all the pieces to link up correctly in terms of player ownership of tokens for LoS.
* Also, you can click on any token as a GM to see it's current LoS (or select a set of tokens).
* Additionally, you can start a second instance of FGU to connect to your own server in order to see the player view of what their UI looks like.

Regards,
JPG

[redeyesofnight]

I am using Mac OS 10.13.6. I have confirmed that I am able to log into the fantasy ground website with my username and password.
However, the application fails to save my login info. And the connection times out.

All it ever says is logging in. I have tried to uninstall and reinstall the application various times.
The update engine also manages to connect and download updates when I tell it to update.

Additionally, once I put my user name and password and select login, the CANCEL and SAVE buttons are not responsive, only the UNINSTALL button is able to be selected. It also allows me to switch tabs between BASIC, ACCOUNT, ADVANCED.

No matter what I do, it never logs in.

This sounds like a common issue for some users on Comcast/Xfinity.

Please see if any of the information in this thread helps.

https://www.fantasygrounds.com/forums/showthread.php?53461-Comcast-XFinity-and-Cox-Users-Important

If this does not help the issue we can look a bit deeper.

[pixellating]

My internet service Provider is Mercury.net

My internet access is through radio signal, not traditional cable like Cox, Comcast, Xfinity, Shaw Communication. There is a dish on my roof that points to a tower about 2 miles away.

The problem is the login part of the updater. I am able to get the updater to download updates. So I don't think the port forwarding is an issue. The updater engine, freezes, none of the buttons work except for the uninstall one. Save and Cancel are unresponsive. And the values I put into the login user name field and password field isn't saved. It will also let me switch tabs between Advanced and syncing accounts and login

I will give the port forwarding a try, as well as attempting to reinstall on an admin user account on my mac.

[pixellating]

I installed FGU on an admin account and my ISP opened up my modem to permit port forwarding directly to my computer. They enabled DMZ on the router and had me input my mac MAC address into DHCP static lease 1 Mac Address, and my mac ip into DHCP static lease 1 IP address and DMZ IP. Then hooked up my mac mini to the router with ethernet. They told me this should permit port 1802 to function.

But I am still having the same problem. I also noticed that when ever I do an install, it never gives me the option to select the file destination, could that have something to do with it? Is it possible there is something wrong with my account on your end?

I took a screen shot of my router settings, but am reluctant to post it here. I don't know if I can dox my self that way.

[damned]

Hi pixellating

Can you ping patch.fantasygrounds.com and trace route patch.fantasygrounds.com

[pixellating]

I think i did it right. when I pinged this is what I
PING patch.fantasygrounds.com (70.35.199.236): 56 data bytes
64 bytes from 70.35.199.236: icmp_seq=0 ttl=52 time=72.386 ms
64 bytes from 70.35.199.236: icmp_seq=1 ttl=52 time=67.771 ms
64 bytes from 70.35.199.236: icmp_seq=2 ttl=52 time=75.935 ms
64 bytes from 70.35.199.236: icmp_seq=3 ttl=52 time=89.981 ms
64 bytes from 70.35.199.236: icmp_seq=4 ttl=52 time=71.563 ms
ç64 bytes from 70.35.199.236: icmp_seq=5 ttl=52 time=81.112 ms
64 bytes from 70.35.199.236: icmp_seq=6 ttl=52 time=85.757 ms
64 bytes from 70.35.199.236: icmp_seq=7 ttl=52 time=105.518 ms
^C
--- patch.fantasygrounds.com ping statistics ---
8 packets transmitted, 8 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 67.771/81.253/105.518/11.553 ms


when I tracedroute command, I removed my ip address and the name of my router as a precaution.
traceroute to patch.fantasygrounds.com (70.35.199.236), 64 hops max, 52 byte packets
1 my router name (172.XX.X.X) 4.979 ms 1.256 ms 1.302 ms
2 100.64.10.1 (100.64.10.1) 23.697 ms 28.147 ms 30.240 ms
3 private (10.0.1.254) 49.994 ms 30.136 ms 30.253 ms
4 24.177.135.93 (24.177.135.93) 49.954 ms 79.945 ms 39.334 ms
5 dtr01twrvwi-tge-0-3-0-2.twrv.wi.charter.com (96.34.24.186) 80.490 ms 48.132 ms 50.134 ms
6 dtr01fdulwi-bue-3.fdul.wi.charter.com (96.34.30.25) 44.974 ms 35.458 ms 34.121 ms
7 crr02euclwi-bue-400.eucl.wi.charter.com (96.34.24.83) 51.499 ms 34.048 ms 59.913 ms
8 crr01euclwi-bue-300.eucl.wi.charter.com (96.34.24.136) 43.967 ms 34.050 ms 40.747 ms
9 bbr01euclwi-bue-100.eucl.wi.charter.com (96.34.2.153) 44.708 ms 48.480 ms 44.664 ms
10 prr01mplsmn-bue-801.mpls.mn.charter.com (96.34.3.65) 46.032 ms 53.712 ms 55.145 ms
11 10ge5-18.core1.msp1.he.net (184.105.250.9) 55.297 ms 44.594 ms 59.064 ms
12 100ge4-1.core1.blp1.he.net (184.105.64.98) 51.219 ms 53.212 ms 130.007 ms
13 100ge9-1.core1.oma1.he.net (184.105.65.97) 55.216 ms 48.459 ms 49.944 ms
14 100ge0-54.core2.mci1.he.net (184.105.213.33) 64.397 ms 73.740 ms 64.291 ms
15 1and1-ionos-inc.port-channel2.core2.mci1.he.net (184.105.16.22) 95.984 ms 73.466 ms 85.461 ms
16 ae-10.gw-distp-a.slr.lxa.us.oneandone.net (74.208.1.101) 94.629 ms 105.027 ms 105.151 ms
17 74.208.141.20 (74.208.141.20) 114.238 ms 83.848 ms 74.854 ms
18 74.208.138.71 (74.208.138.71) 74.852 ms 74.026 ms 74.809 ms
19 fg-web.fantasygrounds.com (70.35.199.236) 94.611 ms 73.549 ms 89.251 ms[/COLOR]

[damned]

There is nothing in your initial post that can identify you any more than what the current data can which is to say - almost not at all.

please try

ping -g 1200 -G 1300 -h 2 -D 70.35.199.236

[Elminster the White]

Hi,

first of all thank you for the great support and quick answers. Finally I‘m ready to lead a Out of the abyss campaign via FGUnity for 5 PC and it is a great experience.

One big wish for feature is a log with pictures and other stuff for the players what they have endured in the adventure.

Another are the light sources for the LOS. Darkvision etc. automated in the engine would be really great.

Never give up try and get your campaign running with FGU it is great.

[pixellating]

Do I copy and paste -g 1200 -G 1300 -h 2 -D 70.35.199.236 as a whole or is this different things?

[pixellating]

This is what I got

PING 70.35.199.236 (70.35.199.236): (1200 ... 1300) data bytes
1208 bytes from 70.35.199.236: icmp_seq=0 ttl=47 time=83.519 ms
1210 bytes from 70.35.199.236: icmp_seq=1 ttl=47 time=66.707 ms
1212 bytes from 70.35.199.236: icmp_seq=2 ttl=47 time=108.390 ms
1214 bytes from 70.35.199.236: icmp_seq=3 ttl=47 time=80.263 ms
1216 bytes from 70.35.199.236: icmp_seq=4 ttl=47 time=87.092 ms
^C
--- 70.35.199.236 ping statistics ---
5 packets transmitted, 5 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 66.707/85.194/108.390/13.495 ms


There is nothing in your initial post that can identify you any more than what the current data can which is to say - almost not at all.

please try

ping -g 1200 -G 1300 -h 2 -D 70.35.199.236

[Moon Wizard]

patch.fantasygrounds.com is the FGC update server; but update.fantasygrounds.com is the FGU update server.

JPG

[pixellating]

Well it looks like the application is working now. I don't know why, I didn't do anything different.

[Moon Wizard]

Thanks for letting us know that it's working now. Not sure what caused the problem originally, but we'll revisit if it comes up again.

Regards,
JPG

[Altenburgp]

I have MacOS 10.15.4. My account (admin) is on an external drive. Two problems, not sure if related.
1. Updater 20-04-06 won't download updates and stays frozen on "app permissions" indefinitely.
2. No content or rulesets are listed when I host. This worked when my account was on the OS drive back in March. On settings, the correct directories for applications and data are listed. When I manually entered in the correct directories, no change.

Thanks

[redeyesofnight]

I have MacOS 10.15.4. My account (admin) is on an external drive. Two problems, not sure if related.
1. Updater 20-04-06 won't download updates and stays frozen on "app permissions" indefinitely.
2. No content or rulesets are listed when I host. This worked when my account was on the OS drive back in March. On settings, the correct directories for applications and data are listed. When I manually entered in the correct directories, no change.

Thanks

Hey there, I’m sorry you’re having troubles!
First question, are you running on an account with admin permissions? Currently the Fantasy Grounds update process works best if you are running as an admin user, though we are working on a fix to make it easier to run on a non-admin account.

If you are not on an administrator account, I would recommend trying the software on an admin account if at all possible.

If this is not possible or you are already running on an administrator account, I’ll do my best to help you get up and running!

[Altenburgp]

Yes. I'm on an administrator account. But it's on an external drive instead of the root drive. On terminal, I've also tried doing some SUDO commands for the admin directory at different times during the update process with no luck.

[avitale34]

Not sure if this is the right spot but I am having issues with the new update, I can't login to a game after hitting start. I was on this morning before update and it was working fine.

[Bendakson]

Same issue for me

[Verdigris]

I am unable to launch any of my campaigns after this update. Windows 10. Includes attempting to run as administrator. New campaign or existing campaign.

[Zeratuls]

Same issue for me too

[peytond1991]

good to know its not just me cant load or create any campaign just stuck loading screen

[Speculi]

Quite a few people on Discord also seem to have this issue.

[Speculi]

There is a new update, try to run the update once again.

[avitale34]

It works but there is a new bug that makes it kind of rough at the moment, When a map it put to the background all the tokens are unclickable. So you have to have the battle map in a popout. Other people having this issue?

[TheDog]

The Good
I can connect to my friends server via the lobby in about 1/2 or 1/3 of the usual time, this is awesome chaps!
Liking the new lobby look & feel.

The bad
I had set my screen to /scaleui 80, but the font is so thin and wispy its really hard to read.
So I have set it back to 100, not ideal.

[Xanderghul]

Same problem @avitale34

[mozmonar]

It works but there is a new bug that makes it kind of rough at the moment, When a map it put to the background all the tokens are unclickable. So you have to have the battle map in a popout. Other people having this issue?

I have this same issue and it took us awhile to work out exactly what was going on as I could move the tokens around as GM and with a second "player" instance running on same PC and my brother remotely could not. It turned out his map was set to background and mine wasn't at the time.

We further worked out that if map is popped out you can interact with the tokens. If you set map to background no one can interact with the tokens. If you click the maximize again you can interact with the tokens again but lose the chat window and the side buttons. See screenshots for what I mean...

Map as separate window (Popped out)
33750
Map set to Background
33751
Map maximized
33752

[Houndy]

Yes. I'm on an administrator account. But it's on an external drive instead of the root drive. On terminal, I've also tried doing some SUDO commands for the admin directory at different times during the update process with no luck.

Did you get this fixed? One of my players is on a mac and the update freezes everytime she tries to run it.

[Altenburgp]

Not really. If I run an account from the root drive and install FG there, it works. I have an SSD, so I try to keep everything off. FG is the only software that I’ve had this problem...usually Mac is seamless.

[redeyesofnight]

I have MacOS 10.15.4. My account (admin) is on an external drive. Two problems, not sure if related.
1. Updater 20-04-06 won't download updates and stays frozen on "app permissions" indefinitely.
2. No content or rulesets are listed when I host. This worked when my account was on the OS drive back in March. On settings, the correct directories for applications and data are listed. When I manually entered in the correct directories, no change.

Thanks
Could you please try updating again and send me the log file below to [email protected]

~/Library/Logs/SmiteWorks/FGUpdaterEngine/Player.log

That should give me a clearer idea of where the process is choking.

[avitale34]

All fixed now thank you :)!

[Quaksalber]

After launching the patcher of FGU today it first of all updated the patcher itself and after this I got that..

34095

Using "Fix Permissions" did not do anything for after pressing somehow nothing happened.

Started the application in admin mode afterwards but nothing changed as well.

Any idea but reinstall? ;-)

[LordEntrails]

After launching the patcher of FGU today it first of all updated the patcher itself and after this I got that..

34095

Using "Fix Permissions" did not do anything for after pressing somehow nothing happened.

Started the application in admin mode afterwards but nothing changed as well.

Any idea but reinstall? ;-)

Operating System?

Though you could go into the installation directory and change permissions to read/write/delete.

[Quaksalber]

Win 10 Pro
Checked FGU Folder => nothing in there is write protected
Updater is 2020-04-18

[Quaksalber]

with updated patcher everything now works fine again :)

[avitale34]

Just updated and now I can't load a campaign the program becomes non responsive :(
Edit: retry and it worked nvm

[Athenos]

I'm getting the "Fix Permission" message as well. Running as admin doesn't work. Changing the permissions doesn't work. I cannot get into the settings either. The "fix permission" button pops up a Windows Command Processor which I click "yes" on, then nothing further happens.

I have one single user on my windows install, if that helps anything

[Arjan]

I'm getting the "Fix Permission" message as well. Running as admin doesn't work. Changing the permissions doesn't work. I cannot get into the settings either. The "fix permission" button pops up a Windows Command Processor which I click "yes" on, then nothing further happens.

I have one single user on my windows install, if that helps anything

Hi, I experience a similar issue when updating.
First, as allways I get the message from UAC that Fantasy grounds wants to update, I select yes.
Then, fantasy ground updater reports that it does not have write access, and also asks for access. Selecting yes does not make this messgae go away. But behind this message from fantasy grounds updater, I see that fantasy grounds is updating all the modules. When I select settings the same thing happens, and afterwards I am not able to change my settings.

I posted this issue in a wrong thread before ( the pre announcement thread), but I do not know how to remove it there.

[ErrantElminster]

I can't update FGU. The updater show me a message saying " Fantasy grounds updater does not have write access to either the Application or Data directory. We can fix permissions, but will need Administrator Access to do so." Then I press Fix Permissions, accept the administrator permissions and nothing happens. I am working in an administrator user.

[marcelomelo]

I am having same issue. I'm entering the program as Administrator, but when i click on "Check for Updates" or "Settings", it show the "Fix PErmission" settings, it does a download "in the back" and do not leave the screen. But the FGU works (enter a campaing, etc). Still, can't do any update or change the settings.

34295

[Efreet]

I am having same issue. I'm entering the program as Administrator, but when i click on "Check for Updates" or "Settings", it show the "Fix PErmission" settings, it does a download "in the back" and do not leave the screen. But the FGU works (enter a campaing, etc). Still, can't do any update or change the settings.

34295

I have had the same problem but if you wait a while it ends up working. Fantasy Ground is updating but it is not seen and we must wait for it to finish.

[kilma.ard.venom]

I have had the same problem but if you wait a while it ends up working. Fantasy Ground is updating but it is not seen and we must wait for it to finish.
The process crashes, and FGU doesn't get an update.
AdminUser running the updater as Administrator. Windows 8.1

[Noonien]

Same here, cant update to 23_04. It loads in the background behind the permission message, but stays on 17_04.
Any news on this ?

[ErrantElminster]

I can't update FGU. The updater show me a message saying " Fantasy grounds updater does not have write access to either the Application or Data directory. We can fix permissions, but will need Administrator Access to do so." Then I press Fix Permissions, accept the administrator permissions and nothing happens. I am working in an administrator user.

Update: It actually updates in the background, and it seems to be ok, but the message won't leave from the updater

[Noonien]

Update: It actually updates in the background, and it seems to be ok, but the message won't leave from the updater

Dont think it works, if yo you should have version 23_04.

[ErrantElminster]

Dont think it works, if yo you should have version 23_04.

The updater says 23_04 but the program says 04-04

[LordEntrails]

The updater says 23_04 but the program says 04-04
FYI, The updater and the program are different executables and (usually) have different version dates.

[Xryce]

I launched Fantasy Grounds Unity and it looked like it did an update. I didn't pay attention to exactly what it said, but at one point I think it said there was a new updater. I believe I loaded the new updater, but now I cannot log in under Settings. I see the following.

34326
34327

If I click SAVE on the settings screen it just clears my Username and Password. I tried Uninstalling, deleting all program folders, and reinstalling, but I keep getting the problem.

[Xryce]

I figured out what to do. I had to run the FGUpdaterEngine directly as Administrator.

[redeyesofnight]

I figured out what to do. I had to run the FGUpdaterEngine directly as Administrator.

Hopefully after running an update as administrator, you should no longer have to do that in the future.
I'm not sure exactly what state you got stuck in, but the new paradigm is to not run as Administrator. If you still have to, then others may be having the same issue and we should try to pinpoint what's going awry.

[pollux]

I figured out what to do. I had to run the FGUpdaterEngine directly as Administrator.

Details in the updater permissions thread, but this happened to me as well. I detailed the exact steps I followed to get into the state in that thread.

[zuilin]

deleted - posted to wrong thread

[Athenos]

Ran the FGUpdaterEngine as admin and I didn't get the "Fix Permissions" message and changed the permission in the FGUpdaterEngine executable, FantasyGroundsupdater executable and the FantasyGrounds executable.

Still getting the "Fix Permissions" message afterwards. :/

[Steve Flammang]

I got that `Permission`message and I got error message FG not being able to save the settings after that I just downloaded the new Web installer. So far everthing seems to work (campaigns not lost, settings are their, launcher works) apart that it seems to be stuck on version 2020-04-15. Also launching the updater manually make it checking the packages but does no update. So is 2020-04-15 now the correct version or do I have to do something else and what? Or can I simply be patient and wait for another update because as I told everything works fine on this version (create campaigns, add LOS, login to a hosted game) and so I don´t have to mess up with all that computer thingis. Also added the recent .log-files and also some pics.

[Athenos]

My Updater is on 2020-04-23 and Fantasy Grounds is on version 2020-04-17

[Weissrolf]

Updater should use admin rights for installing software ("program files") and user rights for installing content packages (user directory or "program data"), simple as that. This is how Hero Lab Classic and myriads of other software works and it works well!

Please do not ignore years of well established standards.

[Prunttonner]

Hello folks,

Today it seems an Update is avalaible but updater stops and no action is possible. Before I had to update directly from the folder with admin permission.

Somebody with the same issue?

Does anybody know how to fix it?

Thank you
Prunttonner34366

[kilma.ard.venom]

Hello folks,

Today it seems an Update is avalaible but updater stops and no action is possible. Before I had to update directly from the folder with admin permission.

Somebody with the same issue?

Does anybody know how to fix it?

Thank you
Prunttonner34366I've got the same problem with the updater. Got nothing to say about the fix sadly.

[Prunttonner]

I've got the same problem with the updater. Got nothing to say about the fix sadly.

I have deleted Fantasy Ground folder and reinstall the program from oficial site. It worked.

Regards,
Prunttonner

[kilma.ard.venom]

I have deleted Fantasy Ground folder and reinstall the program from oficial site. It worked.

Regards,
Prunttonner
You've deleted the FG folder in the Program Files? I'd reinstalled (without deleting) using the new installer and got the same problem as Prunttonner.

[Prunttonner]

Yes, I've deleted the FG Folder in Program Files and I've reinstalled using the installer from the official site.
I did what you say before and It didn't worked.

Regards,
Prunttonner

[kilma.ard.venom]

Yes, I've deleted the FG Folder in Program Files and I've reinstalled using the installer from the official site.
I did what you say before and It didn't worked.

Regards,
Prunttonner

Thanks a lot! This way it works just fine.

[avitale34]

Running into large amounts of lock ups since the most recent updates. Programs becomes non-responsive for 45-60 Seconds.

[Moon Wizard]

This is the updater thread. Are you talking about the updater? If it's the updater, can you provide more info on what step you are at where it is becoming non-responsive? If it's the main app, can you open a new thread, and/or turn off extensions/modules to see if that helps?

Thanks,
JPG

[jlabbe]

With the new update, I got stuck right after clicking the update button. The only choice is to click cancel. The message is something about the new updater being install. When I try ro click on update again, theire a meesage error saying that the updater file doesn't exist anymore in the path :
[4/30/2020 11:49:14 PM] FGU v4.0.0 ULTIMATE (2020-04-28)
[4/30/2020 11:49:14 PM] Launcher scene starting.
[4/30/2020 11:49:16 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Program Files/SmiteWorks/Fantasy Grounds/FantasyGroundsUpdater.exe)
I went into that directory and found a new folder called ''FantasyGroundsUpdater_NEW''. Inside that folder, there's the new updater. I ran it and it works.
BUT, I still get the above error mesage when I try to run the update for the Fantasy Grounds main page. I also tried to move the file in the new folder to the old folder (since I think it will fix the issue, but I can't becasue of an admin right error message).
At least I can update manually and play the game with the last version.

Cheers,
jlabbe

[Milmoor]

Installed FGU yesterday. Things seemed fine. Copied my FGC campaign and started and stopped a cloud game. Continued with some testing today, but settings and check for updates are not working:

[5/1/2020 3:10:46 PM] FGU v4.0.0 ULTIMATE (2020-04-28)
[5/1/2020 3:10:46 PM] Launcher scene starting.
[5/1/2020 3:10:49 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)
[5/1/2020 3:11:08 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)
[5/1/2020 3:16:40 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)

I don't use OneDrive, but the OneDrive folder is there. I don't have a clue why it thinks it should use this folder. I installed it in D:\Games\Fantasy Grounds Unity. Found this in the known issues:
[FGUUPDATE-7] - Installing to non-standard directory prevents updater from running after initial install

Repared it for now by copying both FantasyGroundsUpdater and the FGUpdaterEngine folder to the expected location. The updater is now starting without issues. Trying to find the what I should change to use the correct location. It's usually in the registry somewhere.

Found it in:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Wind ows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store.
Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\S ervices\bam\State\UserSettings\S-1-5-21-3426030293-453725757-3251000860-1002
Computer\HKEY_USERS\S-1-5-21-3426030293-453725757-3251000860-1002\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store

Each time there are two entries:
...\OneDrive\Desktop\FantasyGroundsUpdater.exe
...\OneDrive\Desktop\FGUpdaterEngine\FGUpdaterEngi ne.exe

Tried changing the keys, but was only able to change Computer\HKEY_CURRENT_USER\Software\Microsoft\Wind ows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store. That one seems a result, not a cause. Restarted FG and things are working now. I assume the entire Registry quest was unnecessary, running it once with the files on the expected location will do. Will reinstall to test this.

Since the app is called Fantasy Grounds in add/remove programs, and I have classic on it as well, reinstall was a bit scary. Please use a different name for FGU than for FGC, for the executable as well. Otherwise I'll have two different programs, with the same name, from the same developer, with different checksums, different working directories, etc.

Tried a reinstall, no issues, but it remembers too much info like my account and the location of the data folder, so it's not a valid test. Where does it store this data? Will stop my quest for info for now.

[Naroe]

OK, Once AGAIN the updater has gone into disappearing during install and will not run mode.

I cant uninstall because it says the updater has been moved.

So I manually deleted the files and ran the webinstaller again.
the update starts, then disappears.
go to the directory there is a fantasy grounds updater_new directory
inside that there is an updater which works
run that it starts the install process

BIG QUESTION Asked by a group of my friends who want to use your program. WHY DOES THIS PROGRAM KEEP BREAKING.

you are not winning any of my friends with stuff that was working and now doesnt. The installer should be rock solid by now, its only installing the program, what is happening?

Very frustrated as my friends are about to start a session and I cant wait to hear their complaints when they go to update and it doesnt work!!!!

Extra details
The program was working fine last week, with several updates, no issues.
I do not use program files directories at all

Program is installed in
J:\Smiteworks\FantasyGrounds
Data is installed in
J:\Users\Marcus\AppData\Roaming\SmiteWorks\Fantasy Grounds

[Xemit]

Previous update was Wednesday morning for both FGC and FGU and then did I updated FGU again just now. Last Wednesday's update were both fine, but this update of FGU wiped out my FG Classic desktop shortcut and replaced it with an FG U shortcut (which already existed).

No problem to recreate it, but none of the FGU updates did anything to the old FGC shortcut before. Looks like a new problem.

[Milmoor]

OK, Once AGAIN the updater has gone into disappearing during install and will not run mode.

I cant uninstall because it says the updater has been moved.
For me, it helped to copy the updater and the FGUpdaterEngine folder from where they actually are to the place where they are expected to be. Things started working again, and I could even remove the extra copies. Not sure if this will work for you though.


BIG QUESTION Asked by a group of my friends who want to use your program. WHY DOES THIS PROGRAM KEEP BREAKING.

It's a Beta. The developers are not out to get you, but there are quite a few configurations out there. So things will break.


you are not winning any of my friends with stuff that was working and now doesnt. The installer should be rock solid by now, its only installing the program, what is happening?

Very frustrated as my friends are about to start a session and I cant wait to hear their complaints when they go to update and it doesnt work!!!!

Never update just before a session. Especially not with a Beta.


Extra details
The program was working fine last week, with several updates, no issues.
I do not use program files directories at all

Program is installed in
J:\Smiteworks\FantasyGrounds
Data is installed in
J:\Users\Marcus\AppData\Roaming\SmiteWorks\Fantasy Grounds
The developers appear to use the default folders. I try to minimize the amount of programs in the Program Files folder. That folder is treated differently by Windows. So I have had similar issues.

[cboillot]

Installed FGU yesterday. Things seemed fine. Copied my FGC campaign and started and stopped a cloud game. Continued with some testing today, but settings and check for updates are not working:

[5/1/2020 3:10:46 PM] FGU v4.0.0 ULTIMATE (2020-04-28)
[5/1/2020 3:10:46 PM] Launcher scene starting.
[5/1/2020 3:10:49 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)
[5/1/2020 3:11:08 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)
[5/1/2020 3:16:40 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/joost/OneDrive/Desktop/FantasyGroundsUpdater.exe)

I don't use OneDrive, but the OneDrive folder is there. I don't have a clue why it thinks it should use this folder. I installed it in D:\Games\Fantasy Grounds Unity. Found this in the known issues:
[FGUUPDATE-7] - Installing to non-standard directory prevents updater from running after initial install

Repared it for now by copying both FantasyGroundsUpdater and the FGUpdaterEngine folder to the expected location. The updater is now starting without issues. Trying to find the what I should change to use the correct location. It's usually in the registry somewhere.

Found it in:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Wind ows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store.
Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\S ervices\bam\State\UserSettings\S-1-5-21-3426030293-453725757-3251000860-1002
Computer\HKEY_USERS\S-1-5-21-3426030293-453725757-3251000860-1002\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store

Each time there are two entries:
...\OneDrive\Desktop\FantasyGroundsUpdater.exe
...\OneDrive\Desktop\FGUpdaterEngine\FGUpdaterEngi ne.exe

Tried changing the keys, but was only able to change Computer\HKEY_CURRENT_USER\Software\Microsoft\Wind ows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store. That one seems a result, not a cause. Restarted FG and things are working now. I assume the entire Registry quest was unnecessary, running it once with the files on the expected location will do. Will reinstall to test this.

Since the app is called Fantasy Grounds in add/remove programs, and I have classic on it as well, reinstall was a bit scary. Please use a different name for FGU than for FGC, for the executable as well. Otherwise I'll have two different programs, with the same name, from the same developer, with different checksums, different working directories, etc.

Tried a reinstall, no issues, but it remembers too much info like my account and the location of the data folder, so it's not a valid test. Where does it store this data? Will stop my quest for info for now.

This happened to me, I ended up going to the Updater and running it from there... it updated and fixed that issue for me.

[dreamhater]

Woops wrong thread, just ignore me.

[Jaxilon]

I hadn't ran an update in a while but today gave me a scare because I had both FGC and FGU shortcut icons on my desktop and when I updated FGU it took the liberty to update the FGC icon and pathing to point to FGU. For a moment I thought it had destroyed my classic installation which is in a totally different directory.

Turns out I just had to go to the folder with FGC and remake the shortcut (deleting the now duplicate FGU shortcut) but I'm not sure if that's the behavior you want to leave in place.

[Sulimo]

I hadn't ran an update in a while but today gave me a scare because I had both FGC and FGU shortcut icons on my desktop and when I updated FGU it took the liberty to update the FGC icon and pathing to point to FGU. For a moment I thought it had destroyed my classic installation which is in a totally different directory.

Turns out I just had to go to the folder with FGC and remake the shortcut (deleting the now duplicate FGU shortcut) but I'm not sure if that's the behavior you want to leave in place.

As a workaround until this is resolved, I have seen it suggested to try renaming your FG Classic Shotcut to something like 'Fantasy Grounds Classic', that way it is distinct from the FGU shortcut in name.

[Jaxilon]

As a workaround until this is resolved, I have seen it suggested to try renaming your FG Classic Shotcut to something like 'Fantasy Grounds Classic', that way it is distinct from the FGU shortcut in name.

Thanks, I have done this now.

[pablomaz]

So, after yesterday's update, we had another update today that rolled FGU back to 28/april or is it only me?
35349

[LordEntrails]

So, after yesterday's update, we had another update today that rolled FGU back to 28/april or is it only me?
35349
Yep, the font changes are still causing show stopping issues for some users so the updates have been rolled back.

[Pagan71]

macOS 10.15.4 is throwing errors on update. I tested granting FantasyGroundsUpdater Full Disk Access and received the same errors. I've tested a few other permissions and executable tests but this error persists.

I'm seeing the following in log:

DownloadFile-FantasyGrounds: 71.235702
6: Response received: 78017215
FantasyGrounds Decompressing
i: /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/unity default resources
e: SaveFile - System.UnauthorizedAccessException: Access to the path '/Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/MainMenu.nib' is denied.
at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.Boolean anonymous, System.IO.FileOptions options) [0x000e0] in <567df3e0919241ba98db88bec4c6696f>:0
at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at (wrapper remoting-invoke-with-check) System.IO.FileStream..ctor(string,System.IO.FileMo de,System.IO.FileAccess,System.IO.FileShare,int)
at System.IO.File.Create (System.String path, System.Int32 bufferSize) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at System.IO.File.Create (System.String path) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at FileManager.SaveStreamToFile (System.IO.Stream str, System.String sFile, Ionic.Zip.ZipFile zf, System.Collections.Generic.List`1[T] fileStreams, System.String sProduct) [0x00037] in <cf56a75789ce483f83fd996eec66599f>:0
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib)
i: /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/PlayerIcon.icns
e: SaveFile - System.UnauthorizedAccessException: Access to the path '/Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/KeyConfig.nib' is denied.
at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.Boolean anonymous, System.IO.FileOptions options) [0x000e0] in <567df3e0919241ba98db88bec4c6696f>:0
at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at (wrapper remoting-invoke-with-check) System.IO.FileStream..ctor(string,System.IO.FileMo de,System.IO.FileAccess,System.IO.FileShare,int)
at System.IO.File.Create (System.String path, System.Int32 bufferSize) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at System.IO.File.Create (System.String path) [0x00000] in <567df3e0919241ba98db88bec4c6696f>:0
at FileManager.SaveStreamToFile (System.IO.Stream str, System.String sFile, Ionic.Zip.ZipFile zf, System.Collections.Generic.List`1[T] fileStreams, System.String sProduct) [0x00037] in <cf56a75789ce483f83fd996eec66599f>:0
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/KeyConfig.nib)

[ScottUlmer]

For about the last two months, when I try to update my Fantasy Grounds and there is a new Installer update, the installer will download and not be able to read/write and then it gets corrupt. Without the installer, I can't update and can't uninstall the program. I have to use Revo Uninstaller every week, then restart my PC, then install, then log-in, then update. If you could look into it as it is super annoying, I would appreciate it.

[LordEntrails]

For about the last two months, when I try to update my Fantasy Grounds and there is a new Installer update, the installer will download and not be able to read/write and then it gets corrupt. Without the installer, I can't update and can't uninstall the program. I have to use Revo Uninstaller every week, then restart my PC, then install, then log-in, then update. If you could look into it as it is super annoying, I would appreciate it.
Operating system (and version)? What do the installer and updater logs show? Is your anti-virus or security software quarantining FG? Do your system logs show anything?

[ScottUlmer]

Windows 10 x64. The log says it it downloads it and and comping compiler and then it hangs (for ever, I mean 30 + minutes and does nothing.). What happens it is updater is deleted and as it extracting the new updater it appears to be losing the read/write access or the file is in use so the system does not let it be written. And no my anti-virus is not causing the issue, no logs or pop-ups and also it works when I re-install every time. And not sure what system logs you would want me to review. Let me know if you need anything else.

[damned]

Can you create a text file in your data folder?

[ncushing]

Hi,

Apologies in advance for lack of log files, but the player that encountered the issue below is not the most computer savvy. Attached screen shot does show two separate (though possibly related) issues. The error in red is the message that appears when the player attempted to connect to my server. The log file is what automatically popped up when he clicked the check for updates button.

Additional Details:
- Player FGU Mac v2020-04-17 (I think, don't recall exact version # but it was the same as other players and DM) with demo license
- DM FGU Win10 v2020-04-17
- Player was able to connect fine 20 minutes before
- 2 other players were able to connect just fine
- Force closing and/or rebooting didn't resolve the issue

We eventually all updated to the latest version of the client and Player was able to resolve the issue (with the aid of his teenage son :) ) by manually downloading FGU updater from website.

Again, apologies for screenshot only, but that's all I got but hopefully it provides enough to work with.

(Fun fact, best bug report I got from a customer was when I asked them to Copy/Paste the error message on the screen. Instead, the took a screenshot, printed it, and faxed it to me)


35616

[ScottUlmer]

Yes Damned I can create files in the folder.

[CommanderSalamander]

I had the issue with the FGU update wiping out my FGC shortcut. I was able to find it and restore, but it gave me a scare.

[ljewell]

Riding a Mac Catalina (version 10.15.4). When I click "Check for Updates" in red, it closes the application. Same thing if I click on Settings. I was on the 4.0.0 Free version, trying to hit settings to put in my Ultimate license. No Bueno!

Any idea when this will be fixed?

[GM BK]

Attempted to update today, but it wouldn't let me. This is after previously experiencing this problem and reinstalling.

[dreamhater]

We have been trying to run a session of our game (5ed Descent into Avernus) for several weeks now and while FGU will launch it immediately starts to throw errors and crash upon itself with no players ever logged in. I have tried reinstalling it completely, deleting all our campaign data, as well as continually checking for updates on the forums. Nothing has worked. I attached both the player log, console log, and game data. I did have to cut down both player and console log as after only 3 mins or so of running the files were well over several MB's in size.

System Setup:

Windows 10 Pro - Update 1909
Intel i7-8700k, 64GB RAM, SSD, Nvidia 1080Ti

FGU Version Ultimate (2020-5-14)
Fantasy Grounds Ultimate Licence
Books in use: D&D Eberron: Rising From The Last War, D&D Player's Handbook, D&D Dungeon Master's Guide, D&D Xanathar's Guide to Everything (5E), D&D Baldur's Gate: Descent Into Avernus

[LordEntrails]

We have been trying to run a session of our game (5ed Descent into Avernus) for several weeks now and while FGU will launch it immediately starts to throw errors and crash upon itself with no players ever logged in. I have tried reinstalling it completely, deleting all our campaign data, as well as continually checking for updates on the forums. Nothing has worked. I attached both the player log, console log, and game data. I did have to cut down both player and console log as after only 3 mins or so of running the files were well over several MB's in size.

System Setup:

Windows 10 Pro - Update 1909
Intel i7-8700k, 64GB RAM, SSD, Nvidia 1080Ti

FGU Version Ultimate (2020-5-14)
Fantasy Grounds Ultimate Licence
Books in use: D&D Eberron: Rising From The Last War, D&D Player's Handbook, D&D Dungeon Master's Guide, D&D Xanathar's Guide to Everything (5E), D&D Baldur's Gate: Descent Into Avernus
What happens if you try a new campaign with no themes or extensions and no modules loaded? Can your players connect?

[GM BK]

Attempted to update today, but it wouldn't let me. This is after previously experiencing this problem and reinstalling.

Just a little update on this. After posting, I reinstalled again and everything seemed cool. Unfortunately, buying the Wiseguys module seems to have knocked it out again. I'm going to reinstall, but is there something I'm missing?

Here is the log:

[5/19/2020 8:43:41 PM] FGU v4.0.0 ULTIMATE (2020-05-14)
[5/19/2020 8:43:41 PM] Launcher scene starting.
[5/19/2020 8:43:45 PM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/brian/Desktop/FantasyGroundsUpdater.exe)

[ScottUlmer]

[5/20/2020 9:06:11 AM] FGU v4.0.0 FREE (2020-05-14)
[5/20/2020 9:06:11 AM] Launcher scene starting.
[5/20/2020 9:06:16 AM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe)


[5/20/2020 9:06:11 AM] FGU v4.0.0 FREE (2020-05-14)
[5/20/2020 9:06:11 AM] Launcher scene starting.
[5/20/2020 9:06:16 AM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe)

[ScottUlmer]

Just had to use Revo Uninstaller to get it removed. Reinstalled and still getting the same weekly error...

6 Response received: 24000305
DownloadFile-FantasyGroundsUpdater: 3.0058216
7: Response received: 24000305
i: C:\Users\Scott Ulmer\AppData\Roaming\SmiteWorks\Fantasy Grounds\vault\FantasyGroundsUpdater.dat
New Updater found, unzipping...
UnzipToFolder-C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.dat.new: 1.390188
Copying new self updater.

[dreamhater]

Yeah, if it is a completely blank game with no modules loaded on my end, I had a player that was able to connect no issue and the game itself didn't crash. I then went and tested turning on modules one by one. We noticed a bunch of errors on the players side when I enabled Xanathar's for the DM. I attached these different logs as well from this attempt.

Order of Books enabled:
Descent into Avernus Campaign - Saw no issues
DMG - Saw no issues
Player's Handbook DM - Saw no issues
Xanathar's Guide - FGU temporarily froze and players altered me to errors on their side
Un-enabled Xanathar's and enabled Eberron - Saw no issues

I tested a few maps and items which seemed okay as well when I shared them with my player. At this point my assumption is that is has to be a piece of content that is causing the crash.++

Now that is testing a completely fresh campaign and install, when I load our current campaign as soon as I load the map I immediately get timer errors without any players in the game.

[ddavison]

[5/20/2020 9:06:11 AM] FGU v4.0.0 FREE (2020-05-14)
[5/20/2020 9:06:11 AM] Launcher scene starting.
[5/20/2020 9:06:16 AM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe)


[5/20/2020 9:06:11 AM] FGU v4.0.0 FREE (2020-05-14)
[5/20/2020 9:06:11 AM] Launcher scene starting.
[5/20/2020 9:06:16 AM] [<color="red">ERROR</color>] Updater: Unable to locate program (C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe)

Hello Scott,

I believe this was a previous known issue with the desktop shortcut. Please right-click on the FGU shortcut and choose Properties. You will probably notice that the Start in: field is blank. Change it to "C:\Program Files\SmiteWorks\Fantasy Grounds", or wherever your program is installed if you chose something other than the default.

[ScottUlmer]

Hello Scott,

I believe this was a previous known issue with the desktop shortcut. Please right-click on the FGU shortcut and choose Properties. You will probably notice that the Start in: field is blank. Change it to "C:\Program Files\SmiteWorks\Fantasy Grounds", or wherever your program is installed if you chose something other than the default.

Hey Doug,

So when I go to the properties it seems to be what you said it should be without me having to fix it.

Target: D:\Programs\Fantasy Grounds Unity\FantasyGrounds.exe

Start in: D:\Programs\Fantasy Grounds Unity

I also have tried the C drive and the default path. I actually put it in a special spot, just in case there default path had an issue. In case you are wondering why the error and what I just sent you has a different path, that is because I had to Revo Uninstall and re-install it again.

I do not have any issues unless the updater needs to be updated. The FG client itself does not cause an issue. I think it is the hand-off between old updater updating itself. When I built a program like that I had to have the exe run a .bat to delete the updater and the rename the new updater to the correct name. Might be worth looking into?

[ddavison]

I'm curious where it is getting C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe. Do you see the updater on your desktop or in the D:\Programs\Fantasy Grounds Unity folder?

[ScottUlmer]

I'm curious where it is getting C:/Users/Scott Ulmer/Desktop/FantasyGroundsUpdater.exe. Do you see the updater on your desktop or in the D:\Programs\Fantasy Grounds Unity folder?

Hey sorry for the confusion. That is the error I got when trying to update. What happens is the updater gets deleted, but not the new updater does not exist, so the program hangs for literally ever (not just exaggerating). In real-life I have waiting an hour plus thinking it was slow, but it would never finish because it mechanically can't. After I get this error I can't even even try to update again as the updater.exe is missing. With the updater missing, I can't even uninstall the program the normal way you uninstall a program. I have to use special software (Revo Uninstaller). The reason the links are different in the error vs now is had to uninstall and re-install the program and I wanted to install into a new drive to simply make sure there were no more files/settings that were going to the old folder. So Then "C" was correct, but I had to completely uninstall with Revo to get it so I could re-install, so I could update. The re-install is in "D".

[redeyesofnight]

Hey Doug,

So when I go to the properties it seems to be what you said it should be without me having to fix it.

Target: D:\Programs\Fantasy Grounds Unity\FantasyGrounds.exe

Start in: D:\Programs\Fantasy Grounds Unity

I also have tried the C drive and the default path. I actually put it in a special spot, just in case there default path had an issue. In case you are wondering why the error and what I just sent you has a different path, that is because I had to Revo Uninstall and re-install it again.

I do not have any issues unless the updater needs to be updated. The FG client itself does not cause an issue. I think it is the hand-off between old updater updating itself. When I built a program like that I had to have the exe run a .bat to delete the updater and the rename the new updater to the correct name. Might be worth looking into?

This is effectively what we are doing.
There are two parts to the updater, FantasyGroundsUpdater and FGUpdaterEngine.

FGUpdaterEngine is the main graphical ui that does updates. When FGUpdaterEngine downloads a new updater, it unzips it, and copies the new FantasyGroundsUpdater to the main directory.
FGUpdaterEngine then hands off to FantasyGroundsUpdater, which copies the new FGUpdaterEngine and passes control back there.

----

As for your actual issue:
If you were to install from latest installer to D:\Programs\Fantasy Grounds Unity, open the updater engine, and check your settings, go to advanced, and check your App Directory path, is this the correct path?

[ScottUlmer]

This is effectively what we are doing.
There are two parts to the updater, FantasyGroundsUpdater and FGUpdaterEngine.

FGUpdaterEngine is the main graphical ui that does updates. When FGUpdaterEngine downloads a new updater, it unzips it, and copies the new FantasyGroundsUpdater to the main directory.
FGUpdaterEngine then hands off to FantasyGroundsUpdater, which copies the new FGUpdaterEngine and passes control back there.

----

As for your actual issue:
If you were to install from latest installer to D:\Programs\Fantasy Grounds Unity, open the updater engine, and check your settings, go to advanced, and check your App Directory path, is this the correct path?

I downloaded the installer last week (I have to do every time I have an issue).

The updater is pointing to the correct folder. One thing that I have changed in the last week is I uninstalled the Steam FG Classic. have not had an issue since, but also have not had to update the updater.exe since then. I still need FG classic as I have one group that plays on that and one group that plays on FGU (just the DM for classic is on vacation for 3 weeks so I thought it would be a good time to remove that variable). FG classic has no issues with updating though.

If/when this happens again. What could I do to make this easier for you to problem solve? Also if you can let me know BEFORE you update the updater.exe I would appreciate it so I can maybe capture a video for you guys to watch and go over everything.

[Neovirtus]

I've had no updater issues to this point, but just experienced something odd... I started FGU, and it had the red outline around Check for Updates. I pressed it, it ran through all my content and never found anything to update. Confirmed in the log as best I can, it didn't find anything to download. Ran it again, (this time unprompted) and still no updates. Logs attached.

FG v.4.0.0 Ultimate (2020-05-20)
FGUpdater v.4.0.0 (2020-05-15)
Win10
Standard Data Directory Path
App install directory is on a secondary drive (X:\FantasyGrounds)

[Moon Wizard]

Is it still showing the red outline? Please note, there is an update currently pushed.

Regards,
JPG

[Neovirtus]

Is it still showing the red outline? Please note, there is an update currently pushed.

Regards,
JPG

If this is in response to my post, no, it cleared after running. But it didn't seem to do anything, none of the entries processed an update. It was just odd.

[Moon Wizard]

We're still making changes to the installer, updater and patch system for FGU as well; though it's not quite as visible as the client changes. It was probably related to something in that process that needed to be reset. Thanks for the note; we'll keep an eye out to see if it's a recurring scenario.

Regards,
JPG

[ScottUlmer]

I downloaded the installer last week (I have to do every time I have an issue).

The updater is pointing to the correct folder. One thing that I have changed in the last week is I uninstalled the Steam FG Classic. have not had an issue since, but also have not had to update the updater.exe since then. I still need FG classic as I have one group that plays on that and one group that plays on FGU (just the DM for classic is on vacation for 3 weeks so I thought it would be a good time to remove that variable). FG classic has no issues with updating though.

If/when this happens again. What could I do to make this easier for you to problem solve? Also if you can let me know BEFORE you update the updater.exe I would appreciate it so I can maybe capture a video for you guys to watch and go over everything.

Part 1 of screen shots.

[ScottUlmer]

Part 1 of screen shots.

Part 2.

So the same issue as it also is, when there is a new updater my files do not copy over. It seems to loose the proper access and then fail to copy the files. If I run the updater out of "D:\Programs\Fantasy Grounds Unity\FantasyGroundsUpdater_NEW\FGUpdaterEngine" it seems to work. I manually copied it to "D:\Programs\Fantasy Grounds Unity\FGUpdaterEngine". The hand-off your updater is doing for some reason keeps getting stuck at this phase.

[redeyesofnight]

Part 2.

So the same issue as it also is, when there is a new updater my files do not copy over. It seems to loose the proper access and then fail to copy the files. If I run the updater out of "D:\Programs\Fantasy Grounds Unity\FantasyGroundsUpdater_NEW\FGUpdaterEngine" it seems to work. I manually copied it to "D:\Programs\Fantasy Grounds Unity\FGUpdaterEngine". The hand-off your updater is doing for some reason keeps getting stuck at this phase.

You've got me pretty stumped here, to be honest.
The current updater doesn't do anything with permissions when we are updating the updater.
I'll go through the steps, as at least we can try to pinpoint the step that's failing.

In FGUpdaterEngine
1: Download and save FantasyGroundsUpdater.dat.new
2: Unzip to FantasyGroundsUpdater_NEW
3: Delete FantasyGroundsUpdater.exe
4: Move FantasyGroundsUpdater_NEW/FantasyGroundsUpdater.exe to the main Program Folder
5: Start the newly copied FantasyGroundsUpdater.exe as a new process
6: Exit FGUpdaterEngine.exe

Then In FantasyGroundsUpdater.exe
1: Delete FGUpdaterEngine Folder
2: Copy remaining contents of FantasyGroundsUpdater_NEW to main Program Folder
3: Launch new FGUpdaterEngine.exe
4: Exit FantasyGroundsUpdater.exe

At no point now in this process are we setting permissions on the folder or any of the apps, so I'm not sure how this could happen.

I've got a couple of thoughts. First, I'm wondering if there are permissions left behind on the data folder from an earlier install that could be causing this.
In this instance, I would Delete the whole Data folder and try installing from latest.
You might have already done this, but just in case.

With the latest updater, we also added a number of troubleshooting tools on the settings window we could try.

There's a tool for "Force Update". This will force the updater and FGU to update even if the system thinks you are on the latest revision.
This could help us pinpoint the issue without you having to wait for a new updater build.

There's also a tool called "Clear Settings". This will delete the settings files associated with Fantasy Grounds completely and force your system to show the "New Install" screen in the updater. This will let you choose a folder for Data and check permissions, then prompt you to login again and enter your key again, along with a few permissions checks in the process.

I'd suggest maybe this process:
1: On Latest Updater, Use the Clear Settings Tool to reset your settings
2: Close the updater immediately without going through the setup process again
3: Delete the Program Folder completely
4: Reinstall from latest https://fantasygrounds.com/filelibrary/FGUWebInstall.pkg

This should also prompt the new install process once the updater is loaded.

As for other ideas:
It's possible that an antivirus has decided it doesn't like us downloading new files and sticking them in Program Files, so try turning off any antivirus software to see if this is the issue.

If none of these work, perhaps we can set up a time to troubleshoot on a call if possible. You can email me at [email protected] to set that up if needed.

[redeyesofnight]

I've had no updater issues to this point, but just experienced something odd... I started FGU, and it had the red outline around Check for Updates. I pressed it, it ran through all my content and never found anything to update. Confirmed in the log as best I can, it didn't find anything to download. Ran it again, (this time unprompted) and still no updates. Logs attached.

FG v.4.0.0 Ultimate (2020-05-20)
FGUpdater v.4.0.0 (2020-05-15)
Win10
Standard Data Directory Path
App install directory is on a secondary drive (X:\FantasyGrounds)

We did recently make a change to what data files are used to report latest build across different development channels and I would guess that this was a hiccup related to that change.
Please let us know if you notice that happening in the future, but I suspect it's not going to be recurring for you.

[tomjscott]

I'm seeing a strange updater issue. Whenever I buy a new product and click on Check for Updates, it updates the Fantasy Grounds Updater even though it just did it the last time I checked for updates. It's done this about 4 times in a row and the updater version hasn't changed.

[caste381]

Hi Team,

I am running FGU on MacOS Catalina. The updater keeps downloading a new version of itself every other time I run it. FGU itself works fine.
I have done all the steps recommended on this forum including reinstalling and clearing vault.
I sent an email to support with the logs but I am not sue it was received.
Thanks,

[FerKenobi]

I'm having the same issue here. My FGU keeps updating over and over again and I'm having problems with the connection as well. I Load my campaign on a Cloud Server - Public with Password, two of my player connected, the third one tried to connect just a little bit later and He couldn't. I close the server and opened again and no one was able to connect anymore. I tried the LAN connection, no one was able to connect either. Is this a problem with this version or is it a problem with FGU?? Because I just cancelled my subscription at FGC because I paid the Ultimate version of the FGU to play and now I can't play with my friends.

Please let me know if there is anything that I can do to solve this problem.

Kind Regards,

[caste381]

Hi Team,

I am running FGU on MacOS Catalina. The updater keeps downloading a new version of itself every other time I run it. FGU itself works fine.
I have done all the steps recommended on this forum including reinstalling and clearing vault.
I sent an email to support with the logs but I am not sue it was received.
Thanks,

Quick update. the pattern is the following:

1) Updater downloads and installs a new version of updater, then quits.
2) Updater is automatically re-launched and it skips looking for new versions of updater
3) I manually run another update, but the process gets stuck before starting (see screenshot).
4) I kill the process, reopen it, and the whole thing starts from the beginning

Thanks,

[caste381]

Quick update. the pattern is the following:

1) Updater downloads and installs a new version of updater, then quits.
2) Updater is automatically re-launched and it skips looking for new versions of updater
3) I manually run another update, but the process gets stuck before starting (see screenshot).
4) I kill the process, reopen it, and the whole thing starts from the beginning

Thanks,

Ok, this is now solved.
I manually replaced the original FGUpdaterEngine.app with the one in the FantasyGroundsUpdater_NEW folder before it gets deleted by the update process

[Moon Wizard]

Thanks for the update. You may have gotten stuck on a version that had some issues; but it sounds like you were able to manually bypass it to get on the latest. There is still an outstanding issue where the updater always updates; but I've already escalated that issue to Ryan to look at.

Regards,
JPG

[Moon Wizard]

@caste381,

What channel are you using in the Advanced settings?

There's a known issue when running in a channel other than Live where the updater will always update; so I want to see if that's the issue or something else.

Thanks,
JPG

[cube1us]

I had something odd happen with the updater. I first downloaded and installed a couple of days ago. Running in DEMO mode. There was an original campaign there, and then I created one.

Tonight I ran the updater to make sure that another issue that I have mentioned on the forums isn't fixed. Then I ran it a couple of times again -- past experiences suggest to me that sometimes these things layer, and I expected that if one ran the updater and there was nothing to do, it would say that. It does not appear to do so, however -- I got the feeling that the updater would have kept doing the same thing over and over again. ;)

But here's the kicker. After I had run the updater maybe 3 times, i went back in. The campaign I created was still there, but the one that had been there originally upon installation, called "5E Sample Campaign" had vanished -- however its folder is still there under the campaigns folder. It just isn't listed any more.

Also this affects the issue I had reported in another thread, where importing a character generated an error message. Now, when I open the PCs, and click the up arrow (import), there are no characters listed. (The character I had created on my own still exists.)

[Moon Wizard]

@cube1us,

What channel do you have selected on the Advanced tab of the Settings?

The sample campaign only gets installed to the Live channel.

Regards,
JPG

[mrswing]

I can't update or log in anymore. I'm stuck on the June 4th version. When I try to update, nothing happens (window opens, nothing else happens). The log says invalid pw but I haven't changed my password or anything. When I try to log in to the app on the settings tab, nothing happens either: I get a logging in-line at the bottom of the screen but it just stays there. Any ideas about how to solve this? I did have to install FGC last week to join a new campaign where most of the players didn't have FGU - could that be the problem?

[mrswing]

Sorry, double post.

[caste381]

@caste381,

What channel are you using in the Advanced settings?

There's a known issue when running in a channel other than Live where the updater will always update; so I want to see if that's the issue or something else.

Thanks,
JPG

Hi Moon Wizard. I only use Live.
Thanks,

[BaneTBC]

@Moon Wizard, since the update last weekend (v4.0.0 2020-06-19), the updater has been doing this same behavior, first time you launch it, it will say there is an update for the updater, run through it, restart and then continue through the update process. This is still continuing today after the most recent update to the Launcher\Application itself. This is on the Live channel. It's nothing breaking, just obviously odd behavior and I would say unintended since there isn't an actual update for the updater.

[cube1us]

Removed - incorrect reply.

[cube1us]

@cube1us,

What channel do you have selected on the Advanced tab of the Settings?

The sample campaign only gets installed to the Live channel.

Regards,
JPG

I am indeed using the Live Channel. (The sample campaign had been installed when I originally installed FGU a couple of days ago. After the updates, it *disappeared*. <<POOF!!>> ;)

[redeyesofnight]

Quick update. the pattern is the following:

1) Updater downloads and installs a new version of updater, then quits.
2) Updater is automatically re-launched and it skips looking for new versions of updater
3) I manually run another update, but the process gets stuck before starting (see screenshot).
4) I kill the process, reopen it, and the whole thing starts from the beginning

Thanks,

It looks like a bug was introduced in the latest update that is removing a file it shouldn't be. I'm going to work on fixing this bug and should have a new version pushed out asap to address this.

[cube1us]

As an FYI on this thread, tonight I applied the latest update (2020-06-25), which seemed to work a little better. The 5E Sample Campaign was still gone - this was NOT a surprise. So, having made a copy of my entire data folder a couple of days ago, I renamed the broken 5E Sample Campaign (the update had indeed deleted several files, including db.xml), and copied my saved copy over. The 5E Sample Campaign then reappared. I then reapplied the update. For a while it seemed to stall on "SWKARTPACK1" or something similar to that name, but it did eventually complete.

[ddavison]

Please note that SWKARTPACK1 is rather large, so it would be appropriate for it to stall on that while the download completes.

[cube1us]

As an additional FYI on this, after working through a bit of the tutorial last night, I made a backup copy of the entire data folder. Good thing. Just now (about 7:15 CDT) I ran the updater and..... the demo campaign disappeared again. Glad I can just copy that campaign back. ;) Odd that this only seems to nail the 5E Sample Campaign, though.

Update: Annnnnnnnnnnd guess what - it was already gone last night - it wasn't in the copy I made. In other words, the db.xml got removed either while I was using the demo campaign or when I closed FGU. So, tonight I'll be going through more of the demo campaign (starting from the beginning) and monitor the folder from time to time to see when db.xml bites the dust.

[Fleet Foot]

I think I have a possible work-a-round for folks who are finding that FGU will no longer recognize the copy of their 5E Sample Campaign after an update has occurred.

It seems the update deactivates the sample campaign on the 'Load Campaign' option. If you were to use File Explorer, you would see that the 5E Sample Campaign does still exist in FGU's AppData folder.

You can do a complete reinstall of FGU, but I found that the sample campaign once again disappeared from the FGU launch screen after an update had occurred.

However, I've found the following solution to work the best, even with a week's worth of updates for FGU: there is a ZIP file copy of the campaign posted by ddavison in the below forum link.

https://www.fantasygrounds.com/forums/showthread.php?28150-New-5E-Sample-Campaign-Tutorial-Available&highlight=5E+Sample+Campaign

For simplicity, I would first recommend deleting the old 5E Sample Campaign from the campaign folder in the AppData pathway for FGU, before adding in the extracted folder from the ZIP file. So far, I haven't experienced any issues.

Incidentally, I run FGU with no third-party extensions, and I always use the live version.

[cube1us]

Fleet Foot wrote:

"It seems the update deactivates the sample campaign on the 'Load Campaign' option. If you were to use File Explorer, you would see that the 5E Sample Campaign does still exist in FGU's AppData folder."

Yes, the folder still exists - but several files, including db.xml do not. Maybe there is some difference in content between what gets installed with FGU and what is in the zip file that might have an impact.

I have taken to making a copy of the sample campaign folder at the end of a session, so I have something to restore if it gets wiped out - that lets me keep my progress. I hope. ;)

JRJ

[aim2luv]

I am getting this over the past couple days. I uninstall and reinstall. Nothing. I do the same but also remove all folders and still nothing. I have even gone into the registry and still can't get past this. Anyone have any suggestions?

37225

[LordEntrails]

I am getting this over the past couple days. I uninstall and reinstall. Nothing. I do the same but also remove all folders and still nothing. I have even gone into the registry and still can't get past this. Anyone have any suggestions?

37225
Please post the log files and any issues/error reported in your system events viewer. Also please give us details of your computer.

[aim2luv]

There is no log files cause it won't do anything. This is right after an install when you open it up for it to run it's thing. That's all it does.

[aim2luv]

I did actually find this after doing some digging.

0x00007FFB4CDCE3CE (nvwgf2umx) OpenAdapter12
0x00007FFB4CD91B9A (nvwgf2umx) OpenAdapter12
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFBC2E631D9)
0x00007FFBC2E631D9 (d3d11) (function-name not available)
0x00007FFBC4A7319B (dxgi) PIXEndCapture
0x00007FFBC4A49F8B (dxgi) DXGIReportAdapterConfiguration
0x00007FFBC4A4473F (dxgi) DXGIReportAdapterConfiguration
0x00007FFB4E2D582A (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FFB4E364625 (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FFB4E3699AB (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FFB4E369A88 (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FFB4E66CA28 (UnityPlayer) UnityMain
0x00007FFBC6FD7BD4 (KERNEL32) BaseThreadInitThunk
0x00007FFBC8EECE51 (ntdll) RtlUserThreadStart

Then looking at the crash report it is to big to paste in here. So if there is any info in the report that I need let me know.

[LordEntrails]

And your computer details? Windows, Mac.... ?

[aim2luv]

Windows 10. Fresh install on the computer.

[aim2luv]

Not sure if it makes any difference or not, but even when I go to uninstall the program with add remove programs it gives me the same issue.

[jlstaffo72]

I'm not exactly sure where to post this. I purchased the COC Investigator's handbook along with a few modules today from Steam early this morning. This evenign, when I ran FGU and clicked on Check for Updates, they didn't update. So I opened ye olde FG and updated there, and it picked up the new book and modules. Then I closed ye olde FG and opened FGU and clicked on Check for Updates, and it picked up the new handbook and modules. Not a biggie, but thought I would let the developers know in case there is something tricky about newly purchased content.

[jlstaffo72]

Oops..I should also mention I'm on Windows 10 and the version of the updater is v4.0.0 Ultimate (2020-07-07).

[nschleicher]

I previously had been playing FGU. Went to update one day and it didn't work. I uninstalled and reinstalled and still no go... Not sure where to turn. Here is the screenshot of version and log. MacOS obviously. Fully updated with Mojave. 38363

[Moon Wizard]

Did you change your password on the web site? Try going into the Settings, and re-entering your user name and password.

Regards,
JPG

[nschleicher]

Did you change your password on the web site? Try going into the Settings, and re-entering your user name and password.

Regards,
JPG

Yes I did try redoing login information a couple times to no avail.

[Moon Wizard]

Did you get a successful login message after entering your login information in the Settings? If not, you'll still get that issue.

Alternately, you might try changing your password on the FG web site to something without special characters (just alphanumeric) and re-entering into settings to see if that helps.

Regards,
JPG

[ddavison]

Also, on the Advanced tab in your Settings, turn on Advanced Logging. Save your settings and your new password. If it shows Success when updating your password and pressing Log In, then save that and run an update. Send the Update.log file in to customer support at [email protected]. Don't post that info here though.

[nschleicher]

Also, on the Advanced tab in your Settings, turn on Advanced Logging. Save your settings and your new password. If it shows Success when updating your password and pressing Log In, then save that and run an update. Send the Update.log file in to customer support at [email protected]. Don't post that info here though.

Thank you MoonWizard and ddavison! I had tried each of these steps but was executing them out of order. The launcher would run, fail, then I'd change password and it didn't work because the connection seemed to fail with the failed download. After a password change, a full reinstall, and then updating the password in the launcher BEFORE trying to update, it worked.

[mdrichey]

Oops..I should also mention I'm on Windows 10 and the version of the updater is v4.0.0 Ultimate (2020-07-07).

My updater says 2020-06-25. I see 2020-07-07 mentioned. What is the current version supposed to be?

[Sulimo]

My updater says 2020-06-25. I see 2020-07-07 mentioned. What is the current version supposed to be?

I think you are probably fine, the latest Updater version is 2020-06-25 (at least as far as I am aware).

Likely the reference to 2020-07-07 is for FGU, not the Updater.

Here is a screen shot (as of today 2020-08-15), the top shows the Updater, the bottom shows FGU (I ran an update before I took the screen shot).

NOTE: This for Windows. It looks like from the screen shot in this post (https://www.fantasygrounds.com/forums/showthread.php?55145-Updater-Issues&p=532381&viewfull=1#post532381) that the macOS Updater might be a different version (2020-06-04). I could be wrong though, I'm not a dev.

https://i.imgur.com/hWBI9MA.png

[yyrkoonstyphoon]

I am having an issue with the updater today as well. it simply hangs. When i look in the logs, it says invalid_pw

[LordEntrails]

I am having an issue with the updater today as well. it simply hangs. When i look in the logs, it says invalid_pw
update your password in settings.

If that doesn't work then change your password on teh website and do not use any non-english characters or spaces. (I would go so far as to test with a very simple alphanumeric password).

[Reg]

Hi

I updated to MacOS Catalina a few days ago

I've just gotten around to starting up FGU since then.

The Updater 2020-6-25 just got stuck with a message "Error: Failed to receive data Retrying in 10 seconds"

This just repeated endlessly

I followed the advice in the OP and unistalled and reinstalled

I now have an Updater that is 2020-6-4 and the same behaviour occurrs.

FGU can be started, but obviously will not necessarily be the same version as my players.

What can I do to check what's going on?

Internet is behaving - I can reach websites and post here

I could roll MacOS back to High Sierra, but am reluctant to do that as I have anew machine on order and will have to go the Catalina route then, so would prefer to work out the kinks before that happens.

EDIT - Its worse than I thought, I just realised that without the updater, I can no longer access any of my Modules purchased through the Smiteworks store.

So no WotC modules are available to FGU

Yikes! Help! The game is supposed to be on tomorrow.

[ddavison]

This is normally caused by something blocking network traffic to the updater within the app. Check your anti-virus and security software and add an exception for the app. It could be a local block (more likely) or something blocking it at the router.

[g0ntzal]

Hi Reg... I'm a macOS user and I have no problem running FGU on Catalina (nor Big Sur). I recommend you make a backup of your campaigns folder and uninstall FGU after that. Try a new install from scratch and allow incoming connections for Fantasy Grounds from System Preferences - Security and Privacy - Firewall. If you are using Little Snitch or similar double check if FG traffic is being blocked. IMO, you don't need to roll back to High Sierra.

[Reg]

Too late, I rolled back my OS

Too many other issues

I'll wait until I can do a clean install of Catalina and try again when I have more time.

Thanks for the Security Prefs tip - I'll keep that in mind!

@ DDavison Thanks also. Right area I guess, just significant differences in MacOS vs Windows such that it wasn't after-market apps

But if it is security related, I'll give it a look when Catalina goes in fresh.

Appreciate the heads up guys

[Nephryte]

I got a new win10 pc. Fresh install of FGUnity. The install runs, then says it's going to open FGupdaterEngine. Then nothing. It's open in Task Manager, but seemingly not using resources.

ARGS:
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Error: FGUpdaterEngine Failed to close. Please ensure that FGUpdaterEngine is closed and run FantasyGroundsUpdater.exe from the program directory.


Mono path[0] = 'C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/FGUpdaterEngine_Data/Managed'
Mono config path = 'C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/MonoBleedingEdge/etc'
Initialize engine version: 2019.4.9f1 (50fe8a171dd9)
[Subsystems] Discovering subsystems at path C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/FGUpdaterEngine_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1660 SUPER (ID=0x21c4)
Vendor:
VRAM: 5991 MB
Driver: 26.21.14.4318
Begin MonoManager ReloadAssembly
- Completed reload, in 0.087 seconds
D3D11 device created for Microsoft Media Foundation video decoding.
<RI> Initializing input.

[smelton]

I got a new win10 pc. Fresh install of FGUnity. The install runs, then says it's going to open FGupdaterEngine. Then nothing. It's open in Task Manager, but seemingly not using resources.

ARGS:
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Waiting on FGUpdaterEngine to close.
Error: FGUpdaterEngine Failed to close. Please ensure that FGUpdaterEngine is closed and run FantasyGroundsUpdater.exe from the program directory.


Mono path[0] = 'C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/FGUpdaterEngine_Data/Managed'
Mono config path = 'C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/MonoBleedingEdge/etc'
Initialize engine version: 2019.4.9f1 (50fe8a171dd9)
[Subsystems] Discovering subsystems at path C:/Program Files/SmiteWorks/Fantasy Grounds/FGUpdaterEngine/FGUpdaterEngine_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1660 SUPER (ID=0x21c4)
Vendor:
VRAM: 5991 MB
Driver: 26.21.14.4318
Begin MonoManager ReloadAssembly
- Completed reload, in 0.087 seconds
D3D11 device created for Microsoft Media Foundation video decoding.
<RI> Initializing input.

Did you close FGUpdaterEngine and run FantasyGroundsUpdater.exe from the install directory?

[Nephryte]

Did you close FGUpdaterEngine and run FantasyGroundsUpdater.exe from the install directory?

Yes. After I noticed the 1st log file, i did try running the exe directly. And again with run as admin. And again with all 3 kinds of compatibility modes (win7, win8, vista)

I also tried to uninstall it using the Windows add/remove. But the same thing happens: it hangs out in task manager, but not using resources. So I ended task, and deleted the folder, deleted the downloaded installer, and re downloaded. Still the same results.

[smelton]

Yes. After I noticed the 1st log file, i did try running the exe directly. And again with run as admin. And again with all 3 kinds of compatibility modes (win7, win8, vista)

I also tried to uninstall it using the Windows add/remove. But the same thing happens: it hangs out in task manager, but not using resources. So I ended task, and deleted the folder, deleted the downloaded installer, and re downloaded. Still the same results.

There is no need to run as admin and dont run in compatibility mode. If you are running a third-party antivirus you may need to add an exception for the FGU app directory and make sure your user account has write permissions to the directory.

Can you attach your log files? There should be a FantasyGroundsUpdater.log file in the app directory and a FGUpdaterEngine.log file in the data directory.

[Nephryte]

There is no need to run as admin and dont run in compatibility mode. If you are running a third-party antivirus you may need to add an exception for the FGU app directory and make sure your user account has write permissions to the directory.

Can you attach your log files? There should be a FantasyGroundsUpdater.log file in the app directory and a FGUpdaterEngine.log file in the data directory.

I could not find a "FGUpdaterEngine.log" but there are 2 .log files in the data directory. "Player" and "Player-prev". They had identical text, so I only attached the most recently made file.

[smelton]

FGUpdaterEngine.log is in C:\Users\<username>\AppData\Roaming\SmiteWorks\Fantasy Grounds (unless you specified a different data directory).. you can usually get there by enterying %appdata% in the address bar of File Explorer.
There is usually one found in C:\Program Files\SmiteWorks\Fantasy Grounds as well

[Nephryte]

I sent all the *.log I found in the Smite Works directories except player-prev. Did whole pc search for the term "FGUpdaterEngine.log" with no results. 39978 39977 39979

All 11 folders in the ...roaming/smiteworks/fantasygrounds/ are empty.

Thank you for helping, by the way. I appreciate it.

[smelton]

I sent all the *.log I found in the Smite Works directories except player-prev. Did whole pc search for the term "FGUpdaterEngine.log" with no results. 39978 39977 39979

All 11 folders in the ...roaming/smiteworks/fantasygrounds/ are empty.

Thank you for helping, by the way. I appreciate it.

Can you jump on Discord and message me (smelton#0068) so we can troubleshoot?

[GM BK]

Currently having an issue with the Updater... it just says Beginning Update... help, lol :)

[GM BK]

Fixed... somehow, through no actions of my own, my password got screwed up...

[kowinator]

First of all I wonder if this is the official support thread?

I have the same problem, it says Update Progress but it does not do anything...

40386

[LordEntrails]

First of all I wonder if this is the official support thread?

I have the same problem, it says Update Progress but it does not do anything...

40386
It was started by the lead developer, so yes, its' the official thread for this issue :) Though you can always email support for direct support rather than commnity assisted support.

Have you checked your updater log? Can you post it? Have you checked your security software on your computer and router/modem to see if it is blocking anything? What security s/w do you use? Does your ISP provide "Advanced Security"? Who is your ISP?

[smelton]

Can you check the installation directory for the FGUpdaterEngine.log and send it over?

[kowinator]

It was started by the lead developer, so yes, its' the official thread for this issue :) Though you can always email support for direct support rather than commnity assisted support.

Have you checked your updater log? Can you post it? Have you checked your security software on your computer and router/modem to see if it is blocking anything? What security s/w do you use? Does your ISP provide "Advanced Security"? Who is your ISP?

yes, here it is

4040640407

I looked into the log of my security software and it didn't show anything.

My security software is AVG Internet Security

I cannot make any statements regarding ISP...

[LordEntrails]

yes, here it is

4040640407

I looked into the log of my security software and it didn't show anything.

My security software is AVG Internet Security

I cannot make any statements regarding ISP...
Looks like your security software is protecting you. A couple of errors I see that you should be able to solve. The first one

Could not write to Log File: System.UnauthorizedAccessException: Access to the path "C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine.log" is denied.
Browse to :\Program Files\SmiteWorks\Fantasy Grounds, right click on the folder and select Properties. Go to Security tab and Edit the permissions so that your user has has Full Control to that folder, contents and all sub folders/files.

Your next error;
Failed to save app settings: System.Security.SecurityException: A security error has been detected.
Indicates your security software is not allow changes it the registry to be made. You will have to check how to allow it to allow you to install software and or make registry changes. I don't know the steps for this.

Hopefully if you resolve those two issues, the others will go away too, but you do have more of a similar nature.