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June 16th, 2019, 01:07 #1
Having Issues with Fantasy Grounds, Need Help ASAP
Ok... so i have an issue... Im not sure if my license has been revoked, or if steam just sucks... but i am unable to update, nor use my license for the game. Im in the middle of trying to host a campaign after making one, but it will not let me login now. The first issue i found is i purchased the ultimate edition, but it would only let one person log in... i thought it might be the key issue so i uninstalled the game and reinstalled... but now the game will not load at all.
Fantasy Grounds Issue 1.png
Fantasy Grounds Purchased from Steam
Fantasy Grounds Issue 2.png
When i try to update or load a campaign i get this error message
Error
Invalid Purchases login entered in settings.
Please update settings with valid purchases login or clear login; and update againLast edited by DemonRozetta; June 16th, 2019 at 01:11.
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June 16th, 2019, 01:35 #2David Middleton
SmiteWorks USA, LLC
Links:
Fantasy Grounds: https://www.fantasygrounds.com
Fantasy Grounds Forums: https://www.fantasygrounds.com/community/
Facebook Page: https://www.facebook.com/fantasygrounds
Google Plus: https://plus.google.com/+Fantasygrounds/posts
Twitter: www.twitter.com/fantasygrounds2
Fantasy Grounds Wishlist: FG Wish List - https://fg2app.idea.informer.com/
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June 16th, 2019, 01:39 #3
found the issue and thankas for the help... i didnt know i had to relogg in when redoing the cd key
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June 16th, 2019, 02:24 #4
One word of advice, never run an update right before you are getting ready to have your players join
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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June 22nd, 2019, 15:52 #5
- Join Date
- Nov 2014
- Posts
- 6
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June 22nd, 2019, 16:03 #6
- Join Date
- Jan 2014
- Location
- Ireland
- Posts
- 247
My 2E WFRP Blog - https://periloustales.wordpress.com/
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June 22nd, 2019, 16:19 #7
If nothing has changed (like you haven't changed ISP, moved house, got a new router etc) then try rebooting your router. If that doesn't work check that your network is still set to private. If that isn't the issue and you use an AV like Windows Defender, Bit Defender or Mcafee (or in fact anything really) delete any existing rules you set up for FG and create new ones. If you didn't have a rule then create one. Also of course check that any port forward rule you set up is pointing at the correct internal IP address of your computer.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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June 22nd, 2019, 16:22 #8
- Join Date
- Jan 2014
- Location
- Ireland
- Posts
- 247
Yeah the list of stuff I have done is quite... exhaustive. Anyhow, hopefully support can come up with an idea.
My 2E WFRP Blog - https://periloustales.wordpress.com/
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June 22nd, 2019, 16:27 #9
- Join Date
- Nov 2014
- Posts
- 6
Bless you for your advice sir but we have both attempted many different fixes with the aid of a friend well versed in the lore of tech lol No luck. We are awaiting responses from support for aid and explanations. I've only just purchased and not managed to get beyond character creation with my group
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June 22nd, 2019, 17:27 #10
If it worked before and doesn't now what has changed? If nothing at your end then it is possible that your ISP is now sharing IP addresses. Can you post a screenshot of a tracert 8.8.8.8
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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