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September 27th, 2020, 23:27 #1
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- Jun 2020
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Fantay Grounds Unity: Crash while clicking Update or Settings
Hello,
One of my players is having problems while trying to update the FGU (clicking on Check for Updates): when he does, the program crashes. He also has the same problem with Settings. Last week that wasn't happening to him.
He was using the Steam Demo version and when it started malfunctioning, he tried the following:
-Uninstalling the Steam Demo version.
-Reinstalling via the fantasygrounds web.
-Deactivating his antivirus.
-Launching the app as admin.
None of that works. From what he says, when he clicks on Check for Updates or Settings, the app just dissappears from the Task Manager.
Thanks in advance.
P.S.: I'm writing this post on his behalf because he only speaks Spanish (we're from Argentina).
MODERATOR: moved to Unity House of HealingLast edited by LordEntrails; November 28th, 2020 at 19:11.
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September 28th, 2020, 01:25 #2
Supreme Deity
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- Mar 2007
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Can you please tell us what OS and OS version that your friend is running?
Regards,
JPG
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September 28th, 2020, 01:51 #3
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September 28th, 2020, 02:18 #4
Supreme Deity
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Windows 7 is not an OS that we are officially supporting for FGU, as it is no longer supported by Microsoft.
I'm not sure what could be happening; but have no way to test your scenario. My guess is that it is either crashing due to missing Microsoft libraries; or that security software is shutting it down.
Regards,
JPG
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September 28th, 2020, 02:40 #5
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- Jun 2020
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Oh, ok!
Well, thanks
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September 28th, 2020, 18:36 #6
Same issue here. The program (FGU) installs, then the update crashes.
Windows 10 Home.
6717b303-efb8-43cf-b487-7b4f7f056f2b.jpg
screen2.jpg
EIDT: PS: it is also impossible to uninstall the program, even using ccleaner or similar. If you launch the uninstaller, then the screen of the update appears, and crashes.Last edited by Zar; September 28th, 2020 at 18:49.
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November 28th, 2020, 18:59 #7
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- Apr 2020
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Pudiste resolver el problema?. Me pasa lo mismo y soy de Argentina también.
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November 28th, 2020, 19:11 #8
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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November 29th, 2020, 08:26 #9
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November 30th, 2020, 07:23 #10
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- Jan 2016
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Mine was working fine for me until a crash happened. I did the check for updates and it crashed again.
I'm running on Windows 10.
It would not run at all after the crash.
Reinstalled through steam and it didn't run past the installation and update.
Downloaded a copy from Fantasygrounds.com, installed it and updated it. It will not run.
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