Thread: License Key email?
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April 10th, 2020, 15:45 #1
- Join Date
- Apr 2020
- Posts
- 2
License Key email?
I just purchased a subscription through Paypal. I receive an email confirming the automatic payment, but it does not have a license key in it.
Am I supposed to receive a second email with a license key?
I looked for my license key in Recent Orders, but there's nothing there - I have a different email address for the Fantasy Grounds forum and for my Paypal account.
Thanks.
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April 10th, 2020, 15:49 #2
Hi and welcome
The problem is due to the different addresses, see more here: https://www.fantasygrounds.com/forum...#faq_subemailsMy extensions for 3.5e and Pathfinder
Bug reports please here
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April 10th, 2020, 15:57 #3
- Join Date
- Apr 2020
- Posts
- 2
Thanks.
So I have to go through this process?
Log into Paypal and cancel the Recurring Payment Plan that was just created (use the steps above)
Edit your Paypal Profile and add a new Email Address
Edit the new Email Address and mark it as the Primary address
Now you can edit or delete the old address
Re-subscribe within Fantasy Grounds to create a new Recurring Payment plan linked to the new Primary address
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April 10th, 2020, 16:08 #4
hm, I am not sure, you could try that out but you may have to write to the support then such that they can align and send you the license I do not think that it happens automatically afterwards; nevertheless, you may always need to write to the support then Thence, do first that and ask them whether you can also change your email adress here instead
EDIT: But then you may have to wait a bit until you can dive into FGLast edited by Kelrugem; April 10th, 2020 at 16:12.
My extensions for 3.5e and Pathfinder
Bug reports please here
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