Incompatible versions

**caldeth** · March 26th, 2020, 23:48

Myself and friends are trying to run a game but we keep getting a message saying the host and player are running on incompatible versions. We have all updated 3 times but still get the same error. We've connected before without any issue so I'm not sure what's happening now?

**Moon Wizard** · March 26th, 2020, 23:58

Make sure everyone is getting the version with the build date (2020-03-26). We pushed simultaneous Windows and Mac builds about an hour ago.

Regards,
JPG

**LordEntrails** · March 27th, 2020, 00:03

Also make sure everyone is running FG Unity. FG Classic will not connect to FGU.

**caldeth** · March 27th, 2020, 00:13

Originally Posted by Moon Wizard

Make sure everyone is getting the version with the build date (2020-03-26). We pushed simultaneous Windows and Mac builds about an hour ago.

Regards,
JPG

It looks like their versions are 26, but mine is still 25. I've run the update 4 times but it hasn't altered anything. The check for updates box though is highlighted in red so it seems that it does know an update is needed

**LordEntrails** · March 27th, 2020, 00:19

Originally Posted by caldeth

It looks like their versions are 26, but mine is still 25. I've run the update 4 times but it hasn't altered anything. The check for updates box though is highlighted in red so it seems that it does know an update is needed

Do you have more than one installation of FG on your computer? If you search for 'fantasygrounds.exe' do you get more than 1 result?

There is usually an update.log file in your FG installation directory, can you post the content of that here?

**Moon Wizard** · March 27th, 2020, 00:21

Have you changed the install paths at all?
What path does your Settings report for the Application directory? Is that where your shortcut to start FGU points?

Regards,
JPG

**caldeth** · March 27th, 2020, 00:22

I have Classic and Unity installed, but only one copy of each.

Looking at the logs, yeah it does seem that it's having an issue. re-install maybe?

OnApplicationQuit()
e: OnApplicationQuit - Could not find shell C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe To self-update!

**caldeth** · March 27th, 2020, 00:24

Nope, I've not manually altered anything. All was working fine a couple of hours ago. I logged out after session prep to get dinner and then re-logged to start the game.

**JediSwet74** · March 27th, 2020, 00:26

Same issue here. Cannot join my DM's game, because the host and player are using incompatible versions. Also, the updater can't seem to connect to the server, so no updates can be made.

**jlabbe** · March 27th, 2020, 00:28

Here's the log when I'm trying to update.

Thread: Incompatible versions

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