Missing paid content after reinstall.

**[email protected]** · September 23rd, 2018, 00:00

I cannot find/access mt 5e PHB. I reinstalled on my laptop. I purchased from web store. I cleared my login and reloged in. still no book.

Date Product list Total price
16th Sep 2016
1 x Fantasy Grounds 1 Month Subscription
$3.99
17th Sep 2016
1 x D&D Elemental Evil Player's Companion
$2.99
2nd Oct 2016
1 x D&D Player's Handbook
$39.99
5th Nov 2017
1 x Fantasy Grounds License
$39.00
21st Dec 2017
1 x Ultimate License
$111.75

any Idea how to get it back.
Thanks
Tommy T

**LordEntrails** · September 23rd, 2018, 00:33

After re-entering your credentials and clicking OK and getting a success, did you run an Update?

**Zacchaeus** · September 23rd, 2018, 00:45

Make sure you have entered the correct key in the top box only in settings and that you are using the correct login and password. On the start screen it should say v3.3.6A. If it says DEMO then you haven’t installed correctly most likely because some of the above information is incorrect

**[email protected]** · September 23rd, 2018, 01:22

Looks Like I needed to redo my key

Thanks
Tommy T

**Nylanfs** · September 24th, 2018, 19:14

Watch for extra preceding or trailing spaces when copy and pasting.

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