Update error pulling down 4.1.5 on Intel MacBookPro

[lonejedi]

Just letting the updater do its thing, I see it download and attempt to process the 4.1.4->4.1.5 update, but I get two "Unable to save file" errors during the process (will attach a screenshot and attempt to transcribe, below). The application *appears* to run fine afterward, but it does go through the full update download/apply any time you run a subsequent update. So I presume it knows that *something* is still amiss ;)

Errors:
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/designable.nib)
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/keyedobjects.nib)

Machine:
2017 Intel 15" MacBookPro
OSX 11.5.2
Ultimate License

[superteddy57]

Thanks for the report, passed this along to Moon Wizard

[spoonhead]

Was the hotfix today supposed to fix it? Just received the same error.

2019 MacBook Pro
OS 11.4
Ultimate license

[superteddy57]

The update, to my knowledge, was related to the text highlighting and the inability to roll damage on NPC sheets.

[spoonhead]

The update, to my knowledge, was related to the text highlighting and the inability to roll damage on NPC sheets.

It doesn't give much away.

"A hot fix was pushed today to address a text hover API issue, as well as older Mac support."

Regards,
JPG

[Moon Wizard]

No, the hot fix today was for the client only; not the updater. This issue is still being looked at for an updater fix.

Regards,
JPG

[charmov]

I saw the same message during the update. Game seems to run fine although i haven't run a live session with it, just prep.

[Ulric]

The update, to my knowledge, was related to the text highlighting and the inability to roll damage on NPC sheets.
Was this the bug I reported last week?

[superteddy57]

Was this the bug I reported last week?

Yes, this is in relation to that report

[jkrayer]

Having the same issue on my Mac book

Machine:
2014 Intel 13" MacBookPro
OSX 10.12.6
Ultimate License

Here is a snippet from the log if helpful



e: SaveFile - System.IO.IOException: Cannot create /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/MainMenu.nib because a file with the same name already exists.
at System.IO.Directory.CreateDirectory (System.String path) [0x0006a] in <fb001e01371b4adca20013e0ac763896>:0
at System.IO.DirectoryInfo.Create () [0x00000] in <fb001e01371b4adca20013e0ac763896>:0
at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()
at FileManager.SaveStreamToFile (System.IO.Stream str, System.String sFile, Ionic.Zip.ZipFile zf, System.Collections.Generic.List`1[T] fileStreams, System.String sProduct) [0x00027] in <3128def7b86349d3a9fdfc34fb60a873>:0
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/designable.nib)
e: SaveFile - System.IO.IOException: Cannot create /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/MainMenu.nib because a file with the same name already exists.
at System.IO.Directory.CreateDirectory (System.String path) [0x0006a] in <fb001e01371b4adca20013e0ac763896>:0
at System.IO.DirectoryInfo.Create () [0x00000] in <fb001e01371b4adca20013e0ac763896>:0
at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()

[Moon Wizard]

Just a heads up that MacOS 10.13+ is required for FGU.

The update errors are still being looked at.

Regards,
JPG

[jkrayer]

Just a heads up that MacOS 10.13+ is required for FGU.

The update errors are still being looked at.

Regards,
JPG

Thank you. I noticed when I was looking around after having problems yesterday. I've been running FGU since the beginning of the year with no issues so I just went for it. :D

[Dire Weasel]

Also getting the same issue. Running 11.5.1.

Still occurs after updating to 11.5.2.


i: /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/unity default resources
e: SaveFile - System.IO.IOException: Cannot create /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/MainMenu.nib because a file with the same name already exists.
at System.IO.Directory.CreateDirectory (System.String path) [0x0006a] in <fb001e01371b4adca20013e0ac763896>:0
at System.IO.DirectoryInfo.Create () [0x00000] in <fb001e01371b4adca20013e0ac763896>:0
at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()
at FileManager.SaveStreamToFile (System.IO.Stream str, System.String sFile, Ionic.Zip.ZipFile zf, System.Collections.Generic.List`1[T] fileStreams, System.String sProduct) [0x00027] in <3128def7b86349d3a9fdfc34fb60a873>:0
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/designable.nib)
e: SaveFile - System.IO.IOException: Cannot create /Applications/SmiteWorks/Fantasy Grounds/FantasyGrounds.app/Contents/Resources/MainMenu.nib because a file with the same name already exists.
at System.IO.Directory.CreateDirectory (System.String path) [0x0006a] in <fb001e01371b4adca20013e0ac763896>:0
at System.IO.DirectoryInfo.Create () [0x00000] in <fb001e01371b4adca20013e0ac763896>:0
at (wrapper remoting-invoke-with-check) System.IO.DirectoryInfo.Create()
at FileManager.SaveStreamToFile (System.IO.Stream str, System.String sFile, Ionic.Zip.ZipFile zf, System.Collections.Generic.List`1[T] fileStreams, System.String sProduct) [0x00027] in <3128def7b86349d3a9fdfc34fb60a873>:0
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/keyedobjects.nib)

[Gunboat]

My Fantasy Grounds worked correctly on Tuesday, Aug 24.
Last night, August 31, it did not.
I think I'm having this thread's same issue on my iMac. 10.12.6 OS Sierra; 3.2 GHz Intel Core i3.
When I download the webinstaller, it tells me it has 19 updates, but then when I click "launch Fantasy Grounds," nothing happens, and no Fantasy Grounds is in my applications folder. So then I went to the old Mac portion of the FGU site and downloaded the version for older Macs (10.14 or earlier). After downloading, I open Fantasy Grounds. I get a screen that says that "Verifying Fantasy Grounds," and the status bar hangs/sticks at about the 5/8ths mark.
I've tried on/off, delete all and repeat, that sort of thing. Same result.
I've tried to run Fantasy Grounds with a sudo command from the terminal. Same result.
A video of the problem is linked below. It's 11 minutes long and shows all the steps I took plus a look at the log. I've also linked a picture of the "About This Mac" window.
Thanks for any help!!
11 minute video showing problem: https://drive.google.com/file/d/1uxUAJ4Q88Lf-LS2YtTNxfVCQhwOEDVDr/view?usp=sharing
About This Mac pic: https://drive.google.com/file/d/1nDPleMP3nen4tunUU0V-NMJ6scqIe8yY/view?usp=sharing

[Ulric]

Just letting the updater do its thing, I see it download and attempt to process the 4.1.4->4.1.5 update, but I get two "Unable to save file" errors during the process (will attach a screenshot and attempt to transcribe, below). The application *appears* to run fine afterward, but it does go through the full update download/apply any time you run a subsequent update. So I presume it knows that *something* is still amiss ;)

Errors:
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/designable.nib)
HandleFile: Unable to save file (FantasyGrounds.app/Contents/Resources/MainMenu.nib/keyedobjects.nib)

Machine:
2017 Intel 15" MacBookPro
OSX 11.5.2
Ultimate License

I've had the same update error on all my Macs for a few weeks now. I'm not having any issues GMing. I did delete and try a reinstall on my 13" MBP but the issue was not resolved.

[Moon Wizard]

@Gunboat,
Mac OS v10.12.x is not a supported version of Mac for FG Unity; and never has been according to our system requirements provided during Kickstarter and release. The latest build will not run on v10.12.x at all and that version of Mac OS is past end-of-life by Apple for 2 years. I highly recommend you update your Mac to v10.13.x. (Apple is aggressive in changing OS behaviors in ways that force updates for both developers and users.)

@Ulric,
With the Forge settling down, @smelton finally got a chance to look at this deeper. It appears that Unity and/or Mac changed MainMenu.nib from a file to a folder in the latest build tools. We'll have a fix soon in a newer version of the updater that can handle this case.

Regards,
JPG

[Gunboat]

@Gunboat,
Mac OS v10.12.x is not a supported version of Mac for FG Unity; and never has been according to our system requirements provided during Kickstarter and release. The latest build will not run on v10.12.x at all a...

Sad!! Ok, thank you for letting me know.

[lonejedi]

Great news! Thanks for the deep dive ;)

[Dire Weasel]

It appears that Unity and/or Mac changed MainMenu.nib from a file to a folder in the latest build tools.

Did you ensure that Xcode's target build settings has "Flatten Compiled XIB Files" set to "Yes"?

48976

[seansps]

Any updates on a fix here? I see the same issue on the latest version of macOS.

[Moon Wizard]

Our developer is working on several changes to the updater; so the fix will be coming in the next couple weeks. Other than the error message, we have not seen any reports of this blocking usage.

Regards,
JPG

[seansps]

Our developer is working on several changes to the updater; so the fix will be coming in the next couple weeks. Other than the error message, we have not seen any reports of this blocking usage.

Regards,
JPG

Oh good to know, thanks for the update!!

[Ulric]

Any updates on a fix here? I see the same issue on the latest version of macOS.
Moonwizard said " It appears that Unity and/or Mac changed MainMenu.nib from a file to a folder in the latest build tools. We'll have a fix soon in a newer version of the updater that can handle this case."

[spoonhead]

Still not sorted with the latest 4.1.6 update

[Moon Wizard]

The updater is on a separate release schedule; and it’s being worked on still.

JPG

[Nalistar]

Any news on this issue? It's been a couple of months now.

Does this problem prevent Mac users to update FGU?

Thanks

[Dire Weasel]

It's been fixed.

[Nalistar]

I still get the "Unable to save files" I've been getting in the past couple of months.

Should I update/change something manually?

[Dire Weasel]

Please post the error log.

[Nalistar]

Ok, I just went into "Settings" > "Troubleshoot" in the Updater app, and the used "Force App update" option.

This seems to have updated the Updater itself and fixed the problem.

Thanks