My player can't load the store bought modules from me (DM)

[epire]

It appears that even the thumbnails from the modules aren't reaching the player, which happens quite soon in the player<->GM communication process.

I think the next step is to reproduce the issue and collect the logs from both the player and the GM right after the issue. Details on how to collect the FG logs is detailed in the FG Wiki here: https://fantasygroundsunity.atlassia...o+Compile+Logs Use option 3 right after the issue occurs. Then post both the GM and player compiled logs here.

Here are the logs of both the player and I.

[epire]

Update: It worked! When I (DM) used my own mobile data instead of my home network, my player could load all the modules and then I switched back to my regular network and it seems to be working! Thanks!

[Trenloe]

Update: It worked! When I (DM) used my own mobile data instead of my home network, my player could load all the modules and then I switched back to my regular network and it seems to be working! Thanks!

Hopefully it continues to work, but my concern is that when you need to transfer more data in future you may get the same issue. At the moment data will be cached on the player side from when they connected successfully when you were using module data, and so that data would be available locally when using your home network.

But this does identify that there was (and maybe in future) some blocking/throttling on your home network.

[Trenloe]

Here are the logs of both the player and I.

Thanks for these. This is showing the player connecting and requesting over 250 files (images and associated XML) from the GM - which is fairly standard for a player connecting and needing to download a lot of shared images from the campaign. The GM log shows the files being sent, but the player only receives the first 28 files, then nothing further. Which points to throttling/flood control in the connection. As it worked when using mobile data, this is pointing to some form of advanced security on the GM side. As mentioned in my previous reply, hopefully this continues to work OK now - but I think there may be issues when sending new data in future (data that isn't already cached on the player side).

[damned]

This is being blocked on the GM network. You will eventually need to find the setting and fix.