personal Paizo discounts problem

**mrswing** · April 1st, 2023, 23:18

I don't know if this is the right place to ask, I posted this on the Paizo forums but they told me to inquire about it here. Some Paizo products for which I have purchased the PDF (Extinction Curse part 6, Quest for the Frozen Flame parts 1 & 2) do not show up on the personalized discounts page - which is strange, as a couple of months ago they did (and no, I haven't purchased the FG modules in the meantime). On the other hand, more recent conversions of Paizo material (Trouble in Otari, Mystery Monsters Revisited) do show up. Does anyone know how to fix this? Is it a problem of the FG store or of the Paizo website? Many thanks for any help/enlightenment on the matter!

**Griogre** · April 1st, 2023, 23:42

You can try to resync but you might be best off just talking to customer support: https://fantasygroundsunity.atlassia...stomer/portals

**Trenloe** · April 2nd, 2023, 00:07

If you add a FG product that you own the PDF for on paizo.com to your store cart, but it is not shown in the personalized discount page, is the discount applied?

**mrswing** · April 2nd, 2023, 13:29

Why yes it does. That's strange (but good). So why don't they show up on the discounts page anymore?

**Trenloe** · April 2nd, 2023, 16:05

Originally Posted by mrswing

So why don't they show up on the discounts page anymore?

I'm guessing there's probably a maximum number that're shown.

**mrswing** · April 2nd, 2023, 21:45

It's got to be something else, though. I just bought a few items from the page to 'clear some space', and none of the other modules appear to take their place...

**LordEntrails** · April 2nd, 2023, 23:46

Have you reached out to support? They can check the backend systems, which no one here can.

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