Thread: How to cancel a subscription
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November 23rd, 2021, 19:44 #1
How to cancel a subscription
I want to cancel my Fantasy Grounds Unity 3 month subscription that I bought because I plan on buying a permanent license. When I go to order history under the store, it doesn't show my subscription to cancel it, there's nothing under subscription history or licenses. It's asking for a paypal profile ID but I checked out as a guest. Can anyone help?
See through the skies, far beyond our world tonight,
Hear the sounds of freedom ring, in a silent dream,
and a million miles away.
Reach for the stars, and live our lives forever free,
In our hearts for a thousand years, and a thousand lifetimes before.
And the dawn of a new day will rise, a light for us all. -Dragonforce
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November 23rd, 2021, 20:51 #2
Lesser Deity
- Join Date
- Mar 2006
- Location
- Arkansas
- Posts
- 7,398
This sounds like something you are going to need to contact customer support over. You can find the CS portal here:
https://fantasygroundsunity.atlassia...stomer/portals
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November 23rd, 2021, 20:56 #3
You need to cancel your subscription with PayPal - I don't know how you managed to setup an automatic payment as guest. It's usually under Automatic Payments in Settings -> Payments. This link might work for you: https://www.paypal.com/myaccount/autopay/ If not, you may have to try to find your original email from PayPal for a reference/method on how to cancel or get in touch with PayPal support.
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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November 23rd, 2021, 22:40 #4
Log a ticket with support and they will cancel it for you.
@Trenloe if you checkout as a guest it is hard for the user to cancel the subscription without it being tied to a paypal account
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