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  1. #1
    Niles's Avatar
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    Feb 2013
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    How to cancel a subscription

    I want to cancel my Fantasy Grounds Unity 3 month subscription that I bought because I plan on buying a permanent license. When I go to order history under the store, it doesn't show my subscription to cancel it, there's nothing under subscription history or licenses. It's asking for a paypal profile ID but I checked out as a guest. Can anyone help?
    See through the skies, far beyond our world tonight,
    Hear the sounds of freedom ring, in a silent dream,
    and a million miles away.
    Reach for the stars, and live our lives forever free,
    In our hearts for a thousand years, and a thousand lifetimes before.

    And the dawn of a new day will rise, a light for us all. -Dragonforce

  2. #2

    Join Date
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    This sounds like something you are going to need to contact customer support over. You can find the CS portal here:
    https://fantasygroundsunity.atlassia...stomer/portals

  3. #3
    Trenloe's Avatar
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    May 2011
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    Colorado, USA
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    You need to cancel your subscription with PayPal - I don't know how you managed to setup an automatic payment as guest. It's usually under Automatic Payments in Settings -> Payments. This link might work for you: https://www.paypal.com/myaccount/autopay/ If not, you may have to try to find your original email from PayPal for a reference/method on how to cancel or get in touch with PayPal support.
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  4. #4
    damned's Avatar
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    Log a ticket with support and they will cancel it for you.
    @Trenloe if you checkout as a guest it is hard for the user to cancel the subscription without it being tied to a paypal account

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