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  1. #1

    Player got a new PC, can't download files

    One of my players got a new PC, now his client just sits on "Acquiring File List" until it disconnects. It just keeps trying to download the same png files every time he reconnects. If we hook up the old PC, it works fine. The new one is running Win11.
    Last edited by pfworks; October 10th, 2021 at 19:31.

  2. #2
    Zacchaeus's Avatar
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    As mentioned on Discord; check that the player has exceptions in place in their Anti Virus software for the FGU installation and data folders, Check that they don't have flood protection or parental controls active on their router. Check that their ISP doesn't have some overriding security software in place.

    If the above has all been checked and eliminated from the equation then post your and the players log files - see here https://fantasygroundsunity.atlassia...o+Compile+Logs. You mentioned also on Discord that the player was on Windows 11. This might be an issue but the log files might have some indication that is the case. However without further details it is difficult to speculate on what exactly the issue is.
    If you need to contact customer support or if there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here http://fgapp.idea.informer.com/

  3. #3
    How do I get my log zip files to you?

  4. #4
    Zacchaeus's Avatar
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    Either send them to Customer support or attach them to a post here.
    If you need to contact customer support or if there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here http://fgapp.idea.informer.com/

  5. #5
    I don't see an attach option here, so I emailed them.
    Last edited by pfworks; October 10th, 2021 at 20:11.

  6. #6
    Zacchaeus's Avatar
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    Quote Originally Posted by pfworks View Post
    I don't see an attach option here.
    Click on the Go Advanced button at the bottom; then 'Manage Attachments'; then Browse; select the file and click Upload; then submit post.
    If you need to contact customer support or if there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here http://fgapp.idea.informer.com/

  7. #7
    I think I saw bits of this on Discord; and it sounds like the connection is being closed between the GM and player machines after some requests. Unfortunately, these scenarios are usually caused by something outside of the application closing the connection or blocking transfers.

    There is a new Network Troubleshooting wiki article to help track down what might be the cause in the environment:
    https://fantasygroundsunity.atlassia...roubleshooting

    Regards,
    JPG

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