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  1. #1

    FGUpdaterEngine Error

    Hi,

    I have recently had to re install FGU on my PC. I have followed the links on the Fantasy Grounds website and copied the FGUWebInstall.exe file.

    When I run this I get the attached error message.

    Can anyone help with this issue?

    I f I ignore this file the installer completes the install. When I run FGU I get the other error message.

    I have tried running the installer without any virus/firewalls active.
    Attached Images Attached Images

  2. #2
    LordEntrails's Avatar
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    Do you have the file for the correct operating system?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  3. #3
    I am runnig windows and have the right file downloaded.

  4. #4
    The install log file is attached.
    Attached Files Attached Files

  5. #5
    LordEntrails's Avatar
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    I'm not real familiar with this, but hopefully one of the SmiteWorks folks will see this before Monday. Until then, I'll help as I can

    What version of Windows?
    I did notice these errors at the top of the log;
    File: error creating "C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe"
    File: error, user cancel
    Did you cancel the install? If not, then I would assume your security software is doing this (i.e. preventing an exe file from being written)

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  6. #6
    I am running Windows 10. I didn't cancel the install.

    Have tried several different options with my security settings but no change.

    Eventually I did a complete uninstall and then installed to a different folder than that specified by the installer programme. This has allowed it to install correctly and I now have FGU working again.

  7. #7

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