Well one player and I opened the campaign without extensions. The map didn't work. However, he screen shared what he saw and I will describe it. The map was completely grey and the tokens were red question marks.
I then attempted to remove the mask from the map and suddenly he was able to see everything. Not sure why bc when we tried to recreate the issue by enabling mask his screen displayed all black but with tokens clearly visible, not question marks.

From what I read on the forums there was some sort of issue with him receiving files?? I'm not sure but so fr it is working.
If the issue continues we will try to send the campaign folder. I still appreciate the two people who took the time to address my issue in a very timely manner. I am also currently trying to use those new light options and thanks for adding those as well.