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August 9th, 2020, 09:14 #1
- Join Date
- Jan 2019
- Location
- Germany UTC+1
- Posts
- 27
Only one player has problems to connect to my game
One of my players has problems to connect to my game.
He can't connect via connection history or the alias information - the error message is always "Could not connect to the host. Check your network settings and verify the host address". The only way he can connect is via IP address.
He encounters that error even if other players are already connected without problems.
He already disabled his anti virus and firewall. He tried to change the internet connection settings to public and back to private (it was private in the first place).
So since he can connect via IP I think this can't be some safety guard on his computer, but I think it's odd - I never had or heard of this problem before.
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August 9th, 2020, 09:58 #2
It means the user cannot reach the Alias server.
Can he run teh updater?
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August 9th, 2020, 11:59 #3
- Join Date
- Jan 2019
- Location
- Germany UTC+1
- Posts
- 27
Yes, he says the updater works - and I don't get a message in the chat that he runs another version, so the updater seems to work fine.
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August 9th, 2020, 13:32 #4
Check their console.log after they fail to connect. What is it resolving the alias to?
Last edited by Trenloe; August 11th, 2020 at 12:28.
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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August 9th, 2020, 14:53 #5
- Join Date
- Jan 2019
- Location
- Germany UTC+1
- Posts
- 27
I will check, thank you!
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August 11th, 2020, 12:23 #6
You could give him your direct IP right before the game
Paul Grosse
PCGen BoD
PR Silverback
Autobackup Batch file, Always ALWAYS backup your data. Remember to follow the 3-2-1 rule!
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August 11th, 2020, 12:29 #7Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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August 11th, 2020, 12:30 #8
My bad, missed the last line.
Edit: Is the player in germany also? would the age filter thingy be blocking it?Last edited by Nylanfs; August 11th, 2020 at 12:34.
Paul Grosse
PCGen BoD
PR Silverback
Autobackup Batch file, Always ALWAYS backup your data. Remember to follow the 3-2-1 rule!
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