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  1. #1

    New Computer - Cannot Activate License

    I have a new PC. I downloaded FG.
    Went to order details to get my license. Copy/paste into the updater.
    Purchases login is correct.
    Past in license and hit update. It doesn't show me getting any content and the main screen stills says 'Activate License'.
    Order number is 55147 SKU SWK02U Upgrade to Full License.

  2. #2
    LordEntrails's Avatar
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    Welcome!

    The license will .change the FG license; free/standard/ultimate.

    All your content is linked to your forum username. In settings enter your username and password and login. Then run an update

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  3. #3
    I have done this. Still says to activate license.

  4. #4
    damned's Avatar
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    That is a Lite to Standard upgrade key.
    Its a very old product.
    Possibly you need to email support@ and check if there is something different about how to use that key.

  5. #5
    Trenloe's Avatar
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    You need to put your lite license key in the first field, then a new field should appear for you to enter your life to full upgrade key.
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  6. #6
    I don;t gave that, so I've emailed the support address.

  7. #7
    I have a new pc and searched my email for my license key. all Ifound was my older standard license and not my ultimate. I can't find my ultimate on my profile here or email. Where do I find it?

  8. #8
    Trenloe's Avatar
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    Quote Originally Posted by Tylindell28 View Post
    Where do I find it?
    In your order history.

    https://www.fantasygrounds.com/store/myorders.php
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  9. #9
    Alternately if you purchased it through Steam it should be on the game page on the right.

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