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  1. #1

    Maps don't load equally for everyone

    Hello! My speed is good... like 800 up and down. The pinhole tests green. Everyone is able to log in, but a few of the guys don't get maps or pictures when I push them. Any idea of where I can go to find some solutions. Thanks!
    Hawk

  2. #2
    LordEntrails's Avatar
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    Well, if you are running FGU then the Playetest sub-forum. And this is a known issue that is being worked as we speak. Their might be a new update later today that might resolve this.

    If it is FGC, then can you tell us more such as ruleset, image specifics, etc?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  3. #3
    For FGU, we just pushed a new build that may help. Everyone will need to be on same version to connect to each other. (2020-04-04)

    Regards,
    JPG

  4. #4
    damned's Avatar
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    Everyone in your group should update to the newest build 2020-04-04
    If your FGU doesnt show that after updating you might have to uninstall and reinstall again from a new webinstaller.
    So long as you havent pointed your Data and Program files at the same folder manually that should be safe to do.

  5. #5
    This is FGC. DnD5e.... any image... and only for a few of the guys. Two of the four get them fine.
    Hawk

  6. #6
    LordEntrails's Avatar
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    Are the players with problems running 32-bit Windows?

    What does the Task Manage show for fantasygrounds.exe process size for the players with problems and players without a problem?

    Have you have the players with trouble clear their cache?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  7. #7
    Quote Originally Posted by LordEntrails View Post
    Are the players with problems running 32-bit Windows?

    What does the Task Manage show for fantasygrounds.exe process size for the players with problems and players without a problem?

    Have you have the players with trouble clear their cache?
    Thanks Gents!! I will check on these and report back.
    Hawk

  8. #8
    For FGC, also double check if your Internet service provider has enabled any "Advanced Security" add-ons on your connections recently:
    https://www.fantasygrounds.com/forum...sers-Important

    Regards,
    JPG

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