Thread: Updater problems
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March 28th, 2020, 14:55 #11
Mordicil please enter your forum username and password.
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March 29th, 2020, 00:05 #12
- Join Date
- Jan 2019
- Location
- Wellington, New Zealand
- Posts
- 7
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March 29th, 2020, 00:43 #13
- Join Date
- Mar 2020
- Posts
- 8
All I get is Fantasy Grounds has stopped working this program will now close.
I purchased the new Fantasy Grounds Unity and installed it (reinstalled 10 times already), but the only way I can get it to run is in safe mode. Anytime I launch it I get a window that says "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I had to install it in safe mode as well, because the updater would not load in a normal environment.
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March 29th, 2020, 00:44 #14
- Join Date
- Mar 2020
- Posts
- 12
I am new and having similar issues. Forgive me for sounding ignorant but when you say registration number are you talking about the License key?
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March 29th, 2020, 00:47 #15
- Join Date
- Mar 2020
- Posts
- 8
yes
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March 29th, 2020, 01:00 #16
- Join Date
- Mar 2020
- Posts
- 12
It started a couple of days ago. I am in the same boat as the others. I paid for the Unity. Downloaded and tried to install. It wouldn't update kept going in a loop. I finally got it to work but now I have a license error. It basically states that it is invalid and the screen that comes up is for the free version. I checked the number in the registry and everything matches what I have as shown on the order history screen.
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March 29th, 2020, 02:51 #17
Subscription or Outright? If subscription have you cancelled it?
Please delete the key and try cut and paste it in again.
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March 31st, 2020, 00:04 #18
- Join Date
- Jul 2017
- Posts
- 3
Am getting Invalid License message every time I launch.
On Mac/Catalina - I've successfully logged in with my FG credentials, linked to Steam, AND entered my KS FGU license in the updater.
When I launch, I ALWAYS get "License Check failed - Check your FG Settings to ..." (and why is this log text not selectable?).
The only place I can put the license in on the updater panel and I get NO error when I login there. What's going on here?
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March 31st, 2020, 00:10 #19
Can you ping path.fantasygrounds.com?
Can you tracert patch.fantasygrounds.com?
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March 31st, 2020, 00:19 #20
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,412
@ardakkumerian,
Make sure that you copy and paste your FGU license key exactly as it shows up in your Order History (including capitalization and dashes).
https://www.fantasygrounds.com/store/myorders.php
Regards,
JPG
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