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March 10th, 2020, 15:56 #11
- Join Date
- Jun 2018
- Posts
- 83
So, in part this seems to be related to a bug I've seen a couple of people mention previously. If, when running the installer, you choose to install to a directory other than C:, the updater may not automatically launch when install is complete (as intended).
I have not been able to reproduce this myself yet, so I'm not sure how to fix it yet.
This aside, as Carl said, I would recommend these steps for the moment:
1: Delete the whole D:\Program Files\SmiteWorks\Fantasy Grounds folder (this will not delete any modules, and it shouldn't trigger a re-download)
2: Install from the latest installer
3: Immediately launch D:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe (directly from the folder rather than from a shortcut to Fantasy Grounds, as FGU will need to be re-updated)
If you're still having trouble, feel free to reach out to me at [email protected] and I can help you resolve any further issues.
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March 18th, 2020, 11:15 #12
Yes, I had that, but renaming it did not help actually.
Did what you described and now the updater starts again. Already loading updates.
Very much obliged, sir!
Thanks, community, for your endless helpfulness
Stay save, stay home if you can and good health to you all!
Nanoc
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July 11th, 2020, 06:38 #13
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March 11th, 2022, 04:21 #14
- Join Date
- Feb 2016
- Posts
- 9
This is true for me as well. Updater shows Fantasy Grounds logo with a big red exclamation mark.
I deleted the folder and re-ran the newest installer.
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March 11th, 2022, 05:14 #15
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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March 16th, 2022, 02:50 #16
- Join Date
- Feb 2016
- Posts
- 9
Unfortunately that did not work either. I completely removed all references of SmiteWorks, Fantasy Grounds, etc... I excluded the folders and .exe from MS AV. Still same results. Below is screenshot of what the update fail looks like. I also tried running with different permissions but no go..
Stumped
FG-Error.png
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March 16th, 2022, 03:18 #17
Please also log a ticket at https://support.fantasygrounds.com
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