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  1. #1

    FGU won't install correctly. No EXE, updater crashes

    Edit 2/16/2020:

    Resolved in post #44 by using a different installer. At time of writing if you receive the same error mentioned below, try the "previous installer": https://www.fantasygrounds.com/filel...nstallPrev.exe

    (I suspect a new installer will be released at the official URL soon).

    ---

    Original post:

    I backed FGU with the Veteran + Ultimate upgrade and have a key and everything. Wanted to try it out today. I downloaded the windows version from "FGU Playtest - Overview and Download" and noted the "FGU Playtest - Known Items". Seemed fine.

    I installed to the default directory. After install it opened the updater which briefly showed a window (see attached) but that closed shortly after. I don't think it did anything. I tried running the updater again and it did the same. I tried installing to a new folder and had the same problem.

    The update log just says:

    Code:
    ARGS: 
    CheckNewUpdater(): False
    Launch C:\Program Files\Fantasy Grounds Unity\FGUpdaterEngine\FGUpdaterEngine.exe
    I notice that during the installer after "Create start menu shortcuts" and clicking yes, but before closing the installer, it creates shortcuts in the start menu for: FantasyGrounds, FantasyGroundsUpdater, Uninstall. The link to FantasyGrounds is broken and "FantasyGrounds.exe" does not exist. After closing the installer that shortcut gets removed from my start menu.

    The FGU uninstall link looks like it opens the updater, but it actually stays open for a few seconds. I can click on Settings and I can see the Username / Password field, but then it crashes after a second. When doing this the log file looks the same as above except the ARGS includes "-uninstall". Would post a video but have had problems with links on this forum before, and can't attach mp4s.

    Is that unity version up to date with all the updates that have been posted to Kickstarter? I feel like I'm using the wrong version but it's the only one referenced on this forum.

    It's also not clear if this project is still in alpha or beta, but the latest post talked about release on steam. It's been hard to follow this project.

    Thanks
    Attached Images Attached Images
    Last edited by radgh; February 17th, 2020 at 05:22.

  2. #2
    I have this same issue, with the same lines in the log as above. I've tried launching multiple times, but when i do, the window shows up for a few moments before crashing out.

  3. #3
    Zacchaeus's Avatar
    Join Date
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    Try running the FGUpdater directly from the install folder.
    If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea to the wish list http://fg2app.idea.informer.com/

  4. #4
    Quote Originally Posted by Zacchaeus View Post
    Try running the FGUpdater directly from the install folder.
    I've already tried this and it produces the same issue.

  5. #5
    I have exactly the same issue. Tried it a couple of minutes ago for the first (and then 2nd and 3rd time to be sure) and get the above-mentioned result. Install is fine, but after the 'Update' window appears, it is very slow and closes on its own after a few seconds with nothing else happening. If I click on the shortcut, it can't find anything. If I run the updater from the folder, either nothing at all happens, or the window disappears again as before.

  6. #6
    Dunno if this is much help, but i attached a debugger to the FGUpdaterEnginer.exe, and here's the logs that were caught by the debugger. A decent amount of these errors is probably due to not having a debug build, but its the full log up until the updater crashes out.

    https://pastebin.com/gbP8EBtb

    Also, another thing i will note, when installing the software, when attempting to install the VC redistributable, the VC fails with an "already installed" error. Don't know if this relates to this in any way.

    https://i.imgur.com/Z9dXeOV.png
    Last edited by eerongal; February 10th, 2020 at 22:18.

  7. #7
    LordEntrails's Avatar
    Join Date
    May 2015
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    -7 UTC
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    9,284
    Blog Entries
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    Have both of you checked your security software to make sure that FG was not quarantined or blacklisted?

    Current Projects: Ultimate Undermountain (NYDUM)
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets
    DMsGuild Content: Balance Disturbed (Adventure), Dungeon Room Descriptions
    FG Product Reviews: Virtual Scribe Reviews

  8. #8
    Not blocked by windows defender or windows firewall. No warnings appeared. No extra security software is installed. Tried running as admin, and installing on a separate drive with a separate data directory.

    I get a few errors in the Event Viewer, but these are usually not helpful:

    Faulting application name: FGUpdaterEngine.exe, version: 2019.2.15.46892, time stamp: 0x5dd93073
    Faulting module name: mono-2.0-bdwgc.dll, version: 0.0.0.0, time stamp: 0x5dc03abb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000306546
    Faulting process id: 0x6674
    Faulting application start time: 0x01d5e088bb91771e
    Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
    Faulting module path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
    Report Id: 043512ee-cb42-4f43-8d5e-ad5676f06daa
    Faulting package full name:
    Faulting package-relative application ID:
    I also get this about a log file but this may be a windows thing:

    svchost (32064,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\L ocal\TileDataLayer\Database\EDB.log.
    Probably unrelated but PC specs are:

    GTX 1080 8gb
    i7-7700k 4.2ghz
    32gb ram
    Windows 10 Pro 64bit (licensed)
    Many drives
    Last edited by radgh; February 11th, 2020 at 03:17.

  9. #9
    Quote Originally Posted by LordEntrails View Post
    Have both of you checked your security software to make sure that FG was not quarantined or blacklisted?
    I'm using windows security, but nothing has popped up just like in the above. I added an explicit exclusion for the entire folder and no change

    I also checked my windows event viewer while i was at it

    Faulting application name: FGUpdaterEngine.exe, version: 2019.2.15.46892, time stamp: 0x5dd93073
    Faulting module name: mono-2.0-bdwgc.dll, version: 0.0.0.0, time stamp: 0x5dc03abb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000306546
    Faulting process id: 0x37ac
    Faulting application start time: 0x01d5e090aeaa08b9
    Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
    Faulting module path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
    Report Id: 7c9067c3-6a85-4400-94a3-0d69bb7d2e1e
    Faulting package full name:
    Faulting package-relative application ID:
    Also found the windows application crash file

    Version=1
    EventType=APPCRASH
    EventTime=132258676133365101
    ReportType=2
    Consent=1
    UploadTime=132258676142847167
    ReportStatus=268435456
    ReportIdentifier=b02e873c-d7f2-4592-851a-5ee85047e8b3
    IntegratorReportIdentifier=7c9067c3-6a85-4400-94a3-0d69bb7d2e1e
    Wow64Host=34404
    NsAppName=FGUpdaterEngine.exe
    AppSessionGuid=000037ac-0001-000c-b908-aaae90e0d501
    TargetAppId=W:00009c346d41ae750da0546542fd09326edd 0000ffff!00008d972033584ccad41ecc4fef027fd30a3db5d 966!FGUpdaterEngine.exe
    TargetAppVer=2019//11//23:13:13:23!a20c4!FGUpdaterEngine.exe
    BootId=4294967295
    ServiceSplit=1162604961
    TargetAsId=66566
    UserImpactVector=808465200
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=de4548c238e3a311a7e64d55d8be41f0
    Response.BucketTable=4
    Response.LegacyBucketId=1722148938619699696
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=FGUpdaterEngine.exe
    Sig[1].Name=Application Version
    Sig[1].Value=2019.2.15.46892
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5dd93073
    Sig[3].Name=Fault Module Name
    Sig[3].Value=mono-2.0-bdwgc.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=5dc03abb
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0000000000306546
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18362.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=be75
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=be757ec3d97ff2e257f2863c3a3c8ca0
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=27f3
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=27f36424819612c399d6dc2a5292bf44
    UI[2]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
    LoadedModule[0]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\UnityPlayer.dll
    LoadedModule[5]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[6]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll
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    LoadedModule[16]=C:\WINDOWS\System32\advapi32.dll
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    LoadedModule[21]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[22]=C:\WINDOWS\System32\bcrypt.dll
    LoadedModule[23]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[24]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[25]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[27]=C:\WINDOWS\System32\powrprof.dll
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    LoadedModule[32]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[33]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
    LoadedModule[34]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[35]=C:\WINDOWS\System32\IMM32.dll
    LoadedModule[36]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[37]=C:\WINDOWS\SYSTEM32\GLU32.dll
    LoadedModule[38]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[39]=C:\WINDOWS\SYSTEM32\winmmbase.dll
    LoadedModule[40]=C:\WINDOWS\SYSTEM32\HID.DLL
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
    LoadedModule[42]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
    LoadedModule[43]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\dxcore.dll
    LoadedModule[46]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[47]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
    LoadedModule[48]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[49]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[50]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[51]=C:\WINDOWS\SYSTEM32\d3d11.dll
    LoadedModule[52]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[53]=C:\WINDOWS\System32\DriverStore\FileRepository\nv _dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
    LoadedModule[54]=C:\WINDOWS\System32\WINTRUST.DLL
    LoadedModule[55]=C:\WINDOWS\System32\imagehlp.dll
    LoadedModule[56]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[57]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    LoadedModule[58]=C:\WINDOWS\System32\DriverStore\FileRepository\nv _dispi.inf_amd64_db678424d2641c3d\nvwgf2umx.dll
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    LoadedModule[63]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
    LoadedModule[64]=C:\WINDOWS\SYSTEM32\SspiCli.dll
    LoadedModule[65]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[66]=C:\WINDOWS\system32\wbem\wbemprox.dll
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
    LoadedModule[68]=C:\WINDOWS\system32\wbem\wbemsvc.dll
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    LoadedModule[70]=C:\WINDOWS\SYSTEM32\amsi.dll
    LoadedModule[71]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2001.7-0\MpOav.dll
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    LoadedModule[73]=C:\WINDOWS\System32\DEVOBJ.dll
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    LoadedModule[80]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
    LoadedModule[81]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
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    LoadedModule[85]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[87]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[88]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[89]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\gpapi.dll
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  10. #10
    The 0xc000005 exception code usually indicates that the file is not a correct executable file to run on Windows. We have usually seen this when security software quarantines or blocks the file from being written correctly to disk.

    I would check your security software first (Norton, McAfee, Avast, MalwareBytes, etc.) to see if something has quarantined the software. From there, you can try re-installing with the latest installer from the original download link.

    Regards,
    JPG

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