1. #1
    LordEntrails's Avatar
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    How to Report Issues, Bugs, and Problems

    Welcome to the FGUnity Playtest. Thanks for your excitement and willing to help test things out. Please remember, FGU is still in development and issues are to be expected. To help out the Developers both with the number of posts for them to review and to provide the information they are going to need, please follow these steps;


    1. Check the Known Items post to see if the Devs have already acknowledge the issue.
    2. Verify you have updated to the latest version. Make sure the "Update" button on the launch screen is not red. For latest Update information, see the FGU Playtest - Updates thread.
    3. Search the forums to see if someone else has already reported the issue. I prefer using the Site Search tool myself, but you can use other search or browse methods as well. If you find a thread with your issue, please add any additional useful information, you can see below the type of information that will help the developers.
    4. If you are having trouble with the user interface, getting things to work they way you think they should or otherwise figure out FGU, have you checked the new FGU wiki? There is a growing amount of info on how to do the basic stuff with FGU.
    5. Did you read the stickies at the top of this forum? There are various things there that will help set your expectations and educate you on FGU. (Such as not all DLC is currently available, demo clients, images & tokens info, etc.
    6. Now that you know you've identified a new issue...

    Please do the following;

    • Please title your post descriptively, this will help other find the issue and prevent duplicate threads.
    • Can you reproduce the issue? Such as after restarting your computer, in a new campaign?
    • Does it only happen in a specific ruleset (D&D 5E, CoreRPG, Pathfinder, etc)?
    • Have you verified that you have no community extension enabled? If it is related to a specific extension, let the extension developer know, but don't expect SmiteWorks to be able to resolve the issue.

    Info to include in your post;

    • Steps to reproduce the error
    • If related to updating, please include relevant section of the "FantasyGroundsUpdater.log" file found in your FG installation directory.
    • Any relevant information from the "console.log" file found in your FG Data directory.
    • Operating system (Mac OS 10.15, Windows 10, etc)
    • Language or Region Settings (see post #4)
    • Ruleset(s) you are experiencing the issue(s) in.
    • Is this a newly FGU created campaign or one migrated from FGC?
    • What modules do you have loaded? Are any of these DLC from sources other than the FGU updater? (i.e. manually migrated or 3rd party content)


    Thanks so much for your help! All of this will help SmiteWorks understand issues and focus on identifying and resolving things as quickly as possible
    Last edited by LordEntrails; March 12th, 2020 at 17:12. Reason: Info on Checking for Updates

    Current Projects: Ultimate Undermountain (NYDUM)
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets
    DMsGuild Content: Balance Disturbed (Adventure), Dungeon Room Descriptions
    FG Product Reviews: Virtual Scribe Reviews

  2. #2
    LordEntrails's Avatar
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    Added new item 2, for how to verify latest update is being used.

    Current Projects: Ultimate Undermountain (NYDUM)
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets
    DMsGuild Content: Balance Disturbed (Adventure), Dungeon Room Descriptions
    FG Product Reviews: Virtual Scribe Reviews

  3. #3
    LordEntrails's Avatar
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    Added note to include Operating System in post information.

    Current Projects: Ultimate Undermountain (NYDUM)
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets
    DMsGuild Content: Balance Disturbed (Adventure), Dungeon Room Descriptions
    FG Product Reviews: Virtual Scribe Reviews

  4. #4
    LordEntrails's Avatar
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    Recently some issues that seem to be related to language and region settings have appeared with FGU. If you are not in the US/UK or your computer / keyboard is not set to use English by default, please include what information you can. From what I have been able to determine, their are a few places this information can be obtained or set (and of course, this is for a Windows 10 US English setup, I do not know how this translates or presents in other environments!)

    Settings > Region
    Country or region
    Current Format
    Settings > Language > Windows Display Language

    Control Panel > Region
    Format (usually set to the same as Display Language)
    Additional Settings > Decimal & Digit Grouping symbols
    Administrative (tab) > Current Language

    Current Projects: Ultimate Undermountain (NYDUM)
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets
    DMsGuild Content: Balance Disturbed (Adventure), Dungeon Room Descriptions
    FG Product Reviews: Virtual Scribe Reviews

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