Troubleshooting FGC to Syrinscape Fantasy Player

[Urqy]

Hi folks,
Looking for some help to figure out why some players in our group cannot hear Syrinscape when others can. This is some of what we have looked at already:

1 DM running Windows on a PC with Syrinscape. For now we are only using the 10 free soundpacks on the fantasy player. Sound is on, DOE: Sound installed and loaded as well DOE: Base Extension. Using the non-VOIP mode where everyone has Syrinscape fantasy player running in the background.

3 Players can hear the sounds triggered by the DM through FGC. All are on PCs with Windows.

3 Players cannot hear the sounds triggered by the DM through FGC. Two are on Macs (Mojave) using the Mac version of FGC and Syrinscape. The third is on a PC.
-We've verbally confirmed sound is turned "on" in FGC options on these three machines.
-We've verbally confirmed that each player has downloaded the 10 free soundpacks (Bugbear Battle, etc).
-Each has triggered sounds through Syrinscape on their end and can hear the sounds normally and has adjusted volumes accordingly.
-FGC otherwise seems to work perfectly fine (sharing maps, images, dice rolling, etc.) on all the machines.

Any ideas on what else to look for or to try to get sound triggers working to the three that cannot hear?

[Trenloe]

The integration from FG to Synrinscape (using the Syrinscape Third Party Integration feature) only works on Windows.

For the one player where it doesn't work on windows - send them an example URL you're trying to use and get them to paste that into a Internet browser and see what happens. Basically that is what the integration is doing - running a URL that Windows knows to pass the info on to Syrinscape. For the player - try the URL in a browser without Syrinscape running, if Syrinscape doesn't even open then there is an issue with the association within Windows, re-install Syrinscape. If Syrinscape opens but doesn't play anything, then double( triple!) check that they can play that particular sound themselves from within the Syrinscape interface.

[Urqy]

Thanks for that info, Trenloe. We'll give that a shot.

[Trenloe]

Note that this integration won't work at all for the Max users, it is Windows only.