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  1. #11
    Stuart's Avatar
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    Thanks for the time Trenloe, appreciated ... but that's not the issue either. Every one of my various campaigns is various rulesets is set up exactly the same. I think it's a specific map issue. I can drag room descriptions to other maps in the image folder and they are preserved. I will delete all the images from the Campaign/Images folder and replace them ...
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  2. #12
    Trenloe's Avatar
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    Quote Originally Posted by Stuart View Post
    I think it's a specific map issue. I can drag room descriptions to other maps in the image folder and they are preserved. I will delete all the images from the Campaign/Images folder and replace them ...
    Hmmm, interesting.

    What is the resolution of the map? What graphic file type is it (PNG, JPG)? Has there been any additional optimization/compression done on the file?

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  3. #13
    Stuart's Avatar
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    PNG - under 500 kb. Nothing additional done to the image,
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  4. #14
    Trenloe's Avatar
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    Quote Originally Posted by Stuart View Post
    PNG - under 500 kb. Nothing additional done to the image,
    Try converting it to JPG and see if the issue remains.

    It's usually recommended to use JPG for images/maps, and PNG for tokens. Whereas you can use PNG for maps, it's usually a bit more efficient to use JPG - as these will usually have smaller file sizes and so share with players quicker.

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  5. #15
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    Anything funny about the map name? Accented or special characters?

  6. #16
    Stuart were you able to pinpoint the issue. If so I would be curious what it is so I can see if I can recreate it and if it is something that I can fix in the ruleset.

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  7. #17
    Stuart's Avatar
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    Sorry folks = yes, issue sorted. Redid a map and replaced an old version with a new version so, duh .... pins lost. Weirdly - the new map was reluctant to accept pins - no idea why. So, I deleted ALL images ... replaced them ALL with copies i.e "rebuilt" the Image folder and .... fixed. I have no idea why ... but 'tis fixed. Thanks for the time and sagacious advice.
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  8. #18
    I've had an issue when I have edited a file after sharing it to my players.

    Example
    - shared a image without realising it was 10MB (e.g. dungeon_map.jpg)
    - before next session resized image and overwrote the original in the \Images folder
    - next session when I opened the (resized) image players were unable to see image
    - had to rename the image ie dungeon_map_2.jpg
    - all OK!

    After thinking about it, I realised the stupidity of changing an image that I had already shared... duh!!

    Not sure if this is connected in some way to your problem.
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