5E Character Create Playlist
  1. #1021
    Trenloe's Avatar
    Join Date
    May 2011
    Location
    Colorado, USA
    Posts
    33,362
    Quote Originally Posted by Darce View Post
    Dave surely has his hands full if others are have the same issue. No I didn't call him Shirley! But I almost said he was surly; but in that case he surely may be surly.
    Now I'm really confused!
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  2. #1022
    JohnD's Avatar
    Join Date
    Mar 2012
    Location
    Johnstown ON
    Posts
    5,315
    Blog Entries
    1
    Quote Originally Posted by Darce View Post
    Trenloe, it is probably why there is no Live Feed on Twitch right now. Dave surely has his hands full if others are have the same issue. No I didn't call him Shirley! But I almost said he was surly; but in that case he surely may be surly.
    This is one of those "there/their/they're" situations isn't it?
    "I am a Canadian, free to speak without fear, free to worship in my own way, free to stand for what I think right, free to oppose what I believe wrong, or free to choose those who shall govern my country. This heritage of freedom I pledge to uphold for myself and all mankind."

    - John Diefenbaker

    RIP Canada, February 21, 2022

  3. #1023
    It took a bit of back and forth, but my key / date / account age issue has been solved and I got my Kickstarter pledge rewards locked in.

    Thanks to everyone here and at FG Support for the help!

  4. #1024
    ddavison's Avatar
    Join Date
    Sep 2008
    Posts
    6,123
    Blog Entries
    21
    I think I've ironed out the issues in the fulfillment process and caught up with any support emails about it. If you contacted us at support and didn't see a response yet, please try it again first and then contact us again if you still have issues. I've been handling these all directly.

  5. #1025
    From my point of view, you've done an excellent job, sir. Thank you.

  6. #1026
    Xemit's Avatar
    Join Date
    Dec 2015
    Location
    Edmonton, Alberta, Canada
    Posts
    142
    I'm having issue with a veteran ultimate reward. Bought Ultimate Upgrade license back in 2016 through Steam, and it won't accept it as valid key for the reward. Have already sent email to support.

    Sounds like a similar problem for several, so I expect we'll get resolution pretty soon.

  7. #1027
    Xemit's Avatar
    Join Date
    Dec 2015
    Location
    Edmonton, Alberta, Canada
    Posts
    142
    And now it is working! Yay!

    [Edit] Spoke too soon. The button to select that tier became enabled, but after clicking on it, I get error "You do not fulfill the requirements for the Veteran Upgrade - Ultimate reward yet. Please provide a suitable license key.8:12".

    If it helps any, I've tried the page on both FireFox and IE11.
    Last edited by Xemit; June 28th, 2019 at 21:55.

  8. #1028
    Quote Originally Posted by Xemit View Post
    I'm having issue with a veteran ultimate reward. Bought Ultimate Upgrade license back in 2016 through Steam, and it won't accept it as valid key for the reward. Have already sent email to support.

    Sounds like a similar problem for several, so I expect we'll get resolution pretty soon.
    I got responses from Support within 15-20min. But they might be getting busier as more people in the US are getting home from work right now. But they are resolving these issues quickly.

  9. #1029
    LordEntrails's Avatar
    Join Date
    May 2015
    Location
    -7 UTC
    Posts
    17,150
    Blog Entries
    9
    Nice system Doug, except their is no "Save" or "Finalize" button. So I assume after selecting what I wanted and spending my money I'm done?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  10. #1030
    Quote Originally Posted by LordEntrails View Post
    Nice system Doug, except their is no "Save" or "Finalize" button. So I assume after selecting what I wanted and spending my money I'm done?
    The button should be at the very bottom of the page. It was for me.

Thread Information

Users Browsing this Thread

There are currently 3 users browsing this thread. (0 members and 3 guests)

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
DICE PACKS BUNDLE

Log in

Log in