Maps showing up gray

[Davinci522]

During my sessions my players will not that the main world will turn gray (background of the map window) with only pins showing. I reshare the maps and nothing seems to fix it.

[LordEntrails]

How large are the maps? Usually that only happens if the map hasn't finished downloading or if the cache is corrupted. Or if you have applied a mask to the image and have not removed parts of it.

Does this happen with a "small map? i.e. something like a 1000x1000px and 500kb. Does it repeat on a small map if the player clears their cache? On a small map in a new campaign with NO extensions?

Can you and a player share a screen shot?

[Davinci522]

How would a player clear their cache? The map is 411kb in jpg. 964BFF0A-1CB3-47EE-B553-F7128B64FFFF.jpeg

[Moon Wizard]

Do you have a mask on the map? If so, have you revealed any part of the mask for players to see?

Regards,
JPG

[Davinci522]

No mask. Just the world map with pins

[damned]

what is the map name? the filename?

[LordEntrails]

How would a player clear their cache? The map is 411kb in jpg.

Near the upper right right corner on the Join Game screen is a nuclear icon/button.
And Damned's question on filename

[Davinci522]

Paneal.jpg, I’ll have them try it and see if it helps

[Willot]

If you join your own game on your own computer (start FG again and this time Join your own game as a player using the address 127.0.0.1). If you can see the map fine as a player on your own computer; it must mean your players are still downloading the map. Now the map isn't very large so only other thing is; You aren't running a game for 10 players or anything? If you are. (apart from how do you run a game for 10 players and not strip off you clothes and run around naked shouting "Im a tea pot!", "Im a Tea pot!" Due to stress).This could be slowing down the upload to them. Also are you streaming?

[Davinci522]

I’m on a Mac so (as far as I know) I can’t start a second instance to join my own game, I’ve tried in the past and couldn’t figure out how. I’m only running a game for four players. I am not streaming. I turned off some QoL extensions and that seemed to help.