How poor customer services can effect your brand

[Seya]

I had a hardcore roll20 player in my game last weekend. He went home after Saturday night and Sunday morning bought an Ultimate Lic. Now I'd like to think it was my DM'ing that sold him but I'm sure it was the software. I've been spending a lot of time at FGC so the game is going much smoother now.

That's great to hear. Hopefully with the FG con we can get some more new players to experience Fantasy Grounds

[JohnD]

I had a hardcore roll20 player in my game last weekend. He went home after Saturday night and Sunday morning bought an Ultimate Lic. Now I'd like to think it was my DM'ing that sold him but I'm sure it was the software. I've been spending a lot of time at FGC so the game is going much smoother now.

No reason it couldn't have been both!

[DragonsDen13]

Yeah, this is the best ad Fantasy Grounds could ask for. Word-of-mouth and setting examples can't reach as many people as, say, a YouTube video, but when it does reach someone it works wonders.

The old saying for me (when I was in sales), it takes 7 happy customers to equal 1 unhappy customer. Word of mouth is the best advertising there is. A happy customer will tell one or a few people but an unhappy customer will tell everybody they can. So, always try your best to resolve customer issues in a manner that the customer finds palatable. And this doesn't even have to be the solution the customer really wants but just one they will be "not unhappy with". Everyone wins when you work with your customers; not against them.