Trouble with initial install and updating

**NerdyPastor84** · June 21st, 2018, 23:10

Not sure what i might be doing wrong. Any ideas?

(Edit) Some extra info. My OS is Windows 10 64bit, I already set Fantasy Grounds and the update files as exemptions for the firewall, I tried restarting, I tried putting the license key back in again just in case that was it.

**LordEntrails** · June 22nd, 2018, 00:25

Welcome to the forums. Sorry you're having trouble

Are you running MalwareBytes? There are numerous reports over the last couple of weeks that it has been blocking FG installs and updates. If so, disable it and try again. If you are running another anti-virus, make sure it has exceptions for fantasygrounds.exe and fantasygroundsupdater.exe.

**damned** · June 22nd, 2018, 00:29

Welcome NerdyPastor84

Please recheck the key has no additional spaces and is in teh right field.
You can email a screenshot to [email protected] for verification.
Are you installing to the default path?

**Kimmie** · June 22nd, 2018, 03:28

Thank you! I was having the same issue, and it turns out Malwarebytes was the problem!

**Trenloe** · June 22nd, 2018, 04:53

@NerdyPastor84 - If you use MalwareBytes, turn that off. Otherwise: check the data path you selected as part of the installation - is this valid? Is there enough space on that drive? Do you have read/write access to that path?

**Kimmie** · June 22nd, 2018, 04:59

Turning it (Malwarebytes) off and running FG did the trick. Prior to seeing this thread, I had no idea Malwarebytes was the culprit and I came here to see if a solution was posted. Setting this thread, I tried that step and posted confirmation that Malwarebytes was the problem.

**Trenloe** · June 22nd, 2018, 05:00

Originally Posted by Kimmie

Turning it (Malwarebytes) off and running FG did the trick. Prior to seeing this thread, I had no idea Malwarebytes was the culprit and I came here to see if a solution was posted. Setting this thread, I tried that step and posted confirmation that Malwarebytes was the problem.

Thanks Kimmie, I realised you were OK - my comment was to the original poster of this thread.

**Kimmie** · June 22nd, 2018, 05:03

Thank you.

**Trenloe** · June 22nd, 2018, 05:04

Originally Posted by Trenloe

...my comment was to the original poster of this thread.

I've edited my post to clarify that.

And, welcome to the FG forums @Kimmie. Glad you got past the MalwareBytes issue.

**hawkwind** · June 22nd, 2018, 12:22

good post i wondered why my new purchases are not showing up

Thread: Trouble with initial install and updating

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