Unable to load purchased content

[Ancalagan]

I have now tried everything that all of you said to do more than once, to no avail,
I will say this....You guys are awesome, Thanks for all the advice. And so quick too.

[Moon Wizard]

Can you send a screenshot of your FG Settings to [email protected]? (Use Alt+PrintScreen while your Settings are open, and paste to the e-mail)

This will allow our customer support guys to take a look at your settings and your orders to make sure that everything is set up correctly.

Also, don't post your Settings here, since it contains your license key number.

Regards,
JPG

[Trenloe]

I have now tried everything that all of you said to do more than once, to no avail

Please provide a screenshot of the Data Module Activation window, even if it's empty - and also a screenshot of the chat window, showing the details of the rulesets loaded. This will help us identify the issue. Thanks.

[Ancalagan]

screenshot0002.png

[Moon Wizard]

As mentioned above, please send your Settings screenshot to support. It looks like you have not set up your FG account correctly in the Settings.

JPG

[Ancalagan]

Screenshot screenshot0002.png

[Trenloe]

screenshot0002.png

Thanks. I was concerned when you said "v3.3.4 yes 5E campaign and in modules none are installed..." That is - no modules at all! Which would have pointed to an underlying issue.

This shows that your base FG license is fine - as you have the SRD and Basic Rules modules. So, this does appear to be a user name/Steam sync issue, not a license key or installation issue. Thanks for the screenshot to help us narrow that down.

Based off this, please do as Moon Wizard has requested. Hopefully they will sort out the issue.

[damned]

Or possibly two installs/data paths?

[Ancalagan]

My issue has been solved, thanks to all of you for your help, and a HUGE thanks to David at customer support.

[Royalwolf]

From the FG launch screen, go to Settings. Under Purchases, click Manage. Clear the entries, re-enter your forum username and password and Ok. Then click Ok. Then run an Update.

this solved the problem for me,

hadnt experienced this issue before.

thx