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  1. #1

    No luck accessing old Steam purchases.

    Hello.

    I've recently reinstalled and updated FG via Steam, and am having trouble connecting my steam purchases.

    I've gone through most forum posts regarding how to fix this issue and haven't had much success following the advice listed.

    As of right now:

    I've checked and re-checked to be sure I've properly connected my Steam Account to my FG account, it is.

    I've ensured that my App Directory goes through Steam, it does.

    I've hit the "Manage" button for Purchase Logins and refreshed/updated/checked for updated for FG more times than I can count.

    I've made doubly certain I've punched in the correct password.

    I've gone nuts trying to figure this out.

    Any other advice anyone may be able to offer me before I send a ticket off to support?

  2. #2

    Join Date
    May 2016
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    Did you sync your accounts? That's a new feature that was added a version or two ago. From the FG Store:


  3. #3
    Quote Originally Posted by Talyn View Post
    Did you sync your accounts? That's a new feature that was added a version or two ago. From the FG Store:

    Yep. Synced up and rearing to go.

    Attachment 19776

  4. #4
    Trenloe's Avatar
    Join Date
    May 2011
    Location
    Colorado, USA
    Posts
    33,676
    On the main FG startup screen click the "Settings" button - please copy/paste here the paths for Data Directory and App Directory so we can check for anything strange.

    Please give a couple of example products you bought on Steam, then we can check to see what issues are occurring with you updating.
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  5. #5
    Also, make sure that you enter your FG web login into the Settings, because that is what your Steam account and purchases are tied to.

    Regards,
    JPG

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