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  1. #1

    Unable to Install Fantasygrounds on new computer

    I had been running FG on older hardware, and bought a new laptop with more than the minimum specs to run my game. When running the FG WebInstall, it constantly fails with the message:

    PRODUCT REQUEST
    Getting packages from FG server
    Starting update check
    ERROR - GetProducts: Network: time out
    Retrying in 10 seconds
    PRODUCT REQUEST
    Getting packages from FG server
    ERROR - GetProducts: Network: time out
    Retrying in 10 seconds
    PRODUCT REQUEST
    Getting packages from FG server
    ERROR - GetProducts: Network: time out
    Retrying in 10 seconds

    This problem started last night, and based on some other trheads, it might have been a temporary issue, so I waited till morning, but the issue persists. The new PC is over minimum spec, with a 2.5ghz i5, 8GB RAM, and a 1TB HD. It has a fresh install of Windows, patched to the latest update, and I have disabled Windows Firewall and all Antivirus while trying to troubleshoot this. Port 1802 is open through my router, even though for the update I understand it is an http request for an .exe. I did try to ping some IPs found in other threads with the following results:

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>ping 74.208.1.229

    Pinging 74.208.1.229 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 74.208.1.229:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\WINDOWS\system32>ping 74.208.193.1

    Pinging 74.208.193.1 with 32 bytes of data:
    Reply from 74.208.193.1: bytes=32 time=56ms TTL=52
    Reply from 74.208.193.1: bytes=32 time=68ms TTL=52
    Reply from 74.208.193.1: bytes=32 time=49ms TTL=52
    Reply from 74.208.193.1: bytes=32 time=49ms TTL=52

    Ping statistics for 74.208.193.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 68ms, Average = 55ms

    I have connected with both wireless, and direct wired connection through both router and direct to modem, with the same results. My game is on Sat nights, and am hoping someone who sees this can point me in the right direction soon.

    Thank you,
    Kholdan

  2. #2
    Sooo... after hours of troubleshooting, and trying to work with my ISP, I decided to try using my cell phones internet connection... worked like a charm. By the gods, I hate CenturyLink.

  3. #3
    Odd - run a tracert and see where it gets stuck.
    US East Coast-Based DM - Ultimate Licence Holder

  4. #4
    Trenloe's Avatar
    Join Date
    May 2011
    Location
    Colorado, USA
    Posts
    33,676
    Check for connectivity to fantasygrounds.com The Current IP for this is 104.20.131.20 but try pinging both the name and the IP address.
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  5. #5
    ddavison's Avatar
    Join Date
    Sep 2008
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    I often change from the ISP provided DNS over to 8.8.8.8 for my DNS Server.

  6. #6

    Join Date
    Jun 2013
    Location
    Isanti, MN
    Posts
    2,922
    Quote Originally Posted by ddavison View Post
    I often change from the ISP provided DNS over to 8.8.8.8 for my DNS Server.
    Yeah, I just over-rode the ISP one on the router, and the router just hands those out with DHCP. So I only had to change it one place...

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