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April 16th, 2017, 03:40 #1
- Join Date
- Apr 2017
- Posts
- 3
updating steam_api.dll ERROR - GetPackageFiles: Network: time out Retrying in 10 s
Hi, hopefully someone will be able to solve this problem. When I go to install the fantasy grounds demo, it gives this message in the advanced log file and the small install screen:
Getting product settings
Getting purchase settings
Fantasy Grounds Updater v3.2.2
Getting packages from FG server
Starting update check
Getting examples from FG server
Getting purchases from FG server
Checking package FantasyGroundsUpdater for updates
updating steam_api.dll
ERROR - GetPackageFiles: Network: time out
Retrying in 10 seconds
FILE REQUEST
updating steam_api.dll
ERROR - GetPackageFiles: Network: time out
Retrying in 10 seconds
I have several friends with this application and would like to purchase it, but if I can't get the demo running... win7 64 bit
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April 16th, 2017, 04:01 #2
try the download from the website and not Steam, it will probably work...just go to the home page and the free demo is on there
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April 16th, 2017, 04:17 #3
- Join Date
- Apr 2017
- Posts
- 3
I started out using the Demo from Fantasy Grounds and got the same errors first. Then I went to my Steam account and downloaded the installer/updater and got the same error messages. Thanks.
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April 16th, 2017, 04:55 #4
Hmm, this is the first time I've heard of this. Hopefully some of the power users from Australia will be checking in before too long and may be able to help out. If not, you can try reaching out directly to Smiteworks at [email protected], though it will probably be 8-12 hours until they can get back to you as they are located on the east coast of the US and tomorrow is a holiday.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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April 16th, 2017, 07:33 #5
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,539
The network timeout indicates that the request is not making it to our server. I typically only see this when my Internet connection goes down, but I have seen rare circumstances where security software installed on your machine is intercepting and rewriting URLs (usually some sort of Internet safety or net nanny type software). Check any security software you have and add an exception for Internet access to fantasygrounds.com
Regards,
JPG
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April 16th, 2017, 14:49 #6
Flaky Internet connection or anti-virus getting in the way.
"I am a Canadian, free to speak without fear, free to worship in my own way, free to stand for what I think right, free to oppose what I believe wrong, or free to choose those who shall govern my country. This heritage of freedom I pledge to uphold for myself and all mankind."
- John Diefenbaker
RIP Canada, February 21, 2022
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April 20th, 2017, 04:08 #7
- Join Date
- Apr 2017
- Posts
- 3
It was Avast anti-virus. I disabled it for a few minutes while the updater ran. Thanks for such quick and quality responses. The anti-virus had previously given a pop up saying that Fantasy Grounds had been given internet permission. It seems to me that software in general seems to be getting more buggy. progress.. Fantasy Grounds is an amazing program though. I watch my friend Rob2e on Twitch broadcasting Fantasy Grounds games often.
Thank you so much!
DMing since 1982.
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