Licence Key is invalid....

**Maspalio** · May 17th, 2016, 12:44

Hi,

When i check for updates, a window pops at the end of the process, asking me to enter the licence key i previously received when i bought Fantasy Grounds.
Fortunately, i saved my order receipt with the Order ID, product title, licence key and so on. I copy & paste it in the field and then :

I got a licence key is invalid message, no matter how i try : paste or type.

I had no problem at all for the past 3 years. I'm sure it's my only and right licence key.

It's a minor issue 'cause i'm still able to host my weekly meeting. But how will i get the next updates ?

**damned** · May 17th, 2016, 13:23

Are you putting it in the right field?
If you close FG and reopen and go back to settings is the key still there?

**Maspalio** · May 17th, 2016, 14:25

Originally Posted by damned

Are you putting it in the right field?
If you close FG and reopen and go back to settings is the key still there?

The key is written in the settings panel, in the first field, wich is the right field as far as i know : license key.

The problem occurs when i try a "check for update". A window pops and ask for the license key again.

EDIT: i tried and pasted it in the second field instead. I erased the first field. When i relaunch Fantasy Grounds, it asks for the key and auto-paste the key in the first field again. I then get the "invalid key" message at update....

**ddavison** · May 17th, 2016, 16:15

Please send an email to [email protected] with a screenshot of your Settings and your license key and we can assist you further.

**Timoth216** · October 30th, 2018, 00:25

i just bought this through steam and have set up accounts and such and have this very same error. any fix found yet

**damned** · October 30th, 2018, 00:46

Originally Posted by Timoth216

i just bought this through steam and have set up accounts and such and have this very same error. any fix found yet

Welcome Timoth216

Far and away most likely is a mistyped or miscopied serial number or placed in the wrong license field.
Check you have these steps correct: https://www.fantasygrounds.com/wiki/...Setup_Tutorial
and then email to [email protected] if you are still having issues.

**Nylanfs** · October 30th, 2018, 02:41

Make sure when you are copy and pasting from Steam that you don't have any preceding or trailing spaces.

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