Connection Test Failure

[jlabbe]

Hi Gwydion,
You're confirming that my router setup was done right.

Now I need to figure out why I get a fail connection message when I'm connected through my router vs being directly connected to my ISP modem.

[damned]

What IP address do you get when plugged in to the ISP modem?

[jlabbe]

Actually a different one. 192.168.2.29

[damned]

You will need to login to the gateway address you get when connected to that network... probably 192.168.2.1...
and port forward tcp 1802 on that device to teh WAN ip of the other router (the WAN IP will also start be 192.168.2.something).
you probably want to make a dhcp reservation in the ISP router/modem for your router so that it doesnt change at some point.

then your other router will need to port forward to your computers ip.

[Trenloe]

Hi,

In a modem/router situation, how do I make it works?
My desktop computer is connected with a cable to my D-Link router. The router is connected to the ISP modem. On the router, I forward port 1802 to my computer IP address (the same as display on the launcher screen). But I have a connection failed. If I connect my desktop directly to the modem , it's working.

1 <1 ms <1 ms <1 ms mynetwork [192.168.2.1]
2 2 ms 1 ms 1 ms 10.11.17.105
3 2 ms 2 ms 2 ms 10.178.206.152
4 3 ms 2 ms 2 ms 10.178.206.153
5 4 ms 6 ms 6 ms tcore4-montreal02_2-12-0-0.net.bell.ca [64.230.91.56]
6 3 ms 3 ms 4 ms bx1-montrealgz_et-0-0-5.net.bell.ca [64.230.26.135]
7 2 ms 3 ms 3 ms google_bx1-montrealgz.net.bell.ca [184.150.167.189]
8 4 ms 4 ms 3 ms 108.170.251.21
9 12 ms 12 ms 12 ms 108.170.235.210
10 20 ms 19 ms 20 ms 108.170.236.133
11 25 ms 24 ms 24 ms 216.239.48.9
12 26 ms 26 ms 26 ms 72.14.236.168
13 34 ms 34 ms 35 ms 216.239.59.43

Thanks for helping.

The tracert shows that you have private IP addresses (the 10... addresses) outside of your local network. Your ISP is sharing the end public IP address - quite common now. You'll need to get in touch with thematic see if they can set you up with "port forwarding on TCP port 1802 for peer to peer gaming". If they can't then you will need to look into a VPN solution.

[damned]

My post above is incorrect.
The address you posted is on the same range as the tracert - this doesnt need double NAT on your end.
It very likely does need something on your ISPs end.

[jlabbe]

Ok, thank you guys. I will call them and see if they can fix this. At least, I have a backup plan through a direct connection to my ISP modem.

[jlabbe]

So I called my ISP and got the Modem password. I redirect the TCP port 1802 to my router and, Voilà!!
In the end, I had to open the TCP port on my router with my desktop IP address and also open the port on my modem with the router IP address (not the same that I use to connect into it)

Thanks for your help!!!

[Gwydion]

So I called my ISP and got the Modem password. I redirect the TCP port 1802 to my router and, Voilà!!
In the end, I had to open the TCP port on my router with my desktop IP address and also open the port on my modem with the router IP address (not the same that I use to connect into it)

Thanks for your help!!!

Excellent! Game on.

[Tuubi]

Hello!

Im getting the same issues as some other poeple. Im using FG in face-to-face sessions and as of today i couldnt connect my other screen to my desktop. After running the connection test several times it always ends up with failure. I´ve tried to port forward but that didnt work. I´ve tried to add exclusions to both windows firewall and Bitdefender but that didnt work. I´ve tried to set network to private but that didnt work. Just a few minutes ago i did the tracert and got this result:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms homerouter.cpe [192.168.8.1]
2 * * * Request timed out.
3 18 ms 18 ms 17 ms 10.96.14.49
4 20 ms 19 ms 26 ms 172.22.20.131
5 18 ms 18 ms 17 ms 172.22.20.161
6 * * * Request timed out.
7 * 20 ms 19 ms 141.208.195.149
8 22 ms 21 ms 21 ms 62.115.143.50
9 29 ms 28 ms 29 ms s-bb3-link.telia.net [62.115.123.26]
10 29 ms 37 ms 29 ms s-b5-link.telia.net [62.115.137.159]
11 30 ms 29 ms 30 ms google-ic-319323-s-b5.c.telia.net [213.248.103.67]
12 29 ms 30 ms 30 ms 108.170.254.33
13 31 ms 29 ms 37 ms 216.239.58.47
14 30 ms 31 ms 29 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Im using a Huawei B525s 4G modem. It worked flawlessly before the christmas break but when i returned to my apartment today it somehow did not work. I havent even had a port forward before the break.
Im hoping its something i did so its easily fixed. Any suggestions?