Error Get Package Files

[Kuromadoshi]

Thank you for your prompt response. I'll ask my players to follow your instructions and if the problem persists I'll let you know. Thank you.

[damned]

Also have the affected players send you their IP address (type "what is my ip address?" into google) and pass them on in a single ticket to [email protected] and they can check whether there ip ranges have been blocked at the firewall...

FG Con 9 – Fantasy Grounds Online RPG Convention - October 14-16 2016
Register at www.fg-con.com for all the latest info.

[Kuromadoshi]

Thank you damned, I'll see if they're still having issues and get their IP's if necessary. I'm looking forward to play D&D in Fantasy Grounds, the program looks absolutely amazing.

[Nylanfs]

It is, and Welcome to the forums and FG community!

[ddavison]

The IP you sent was not being blocked on our end. We don't block any IP addresses in Brazil unless the server detects abuse from that IP -- which was not the case. I responded via email, but please make sure that you have Fantasy Grounds and the updater marked as allowed within your Anti-virus program.

[Valhingen]

Good morning all,

Since yesterday (maybe like 12 hours ago), I cannot update FG classic anymore - its getting stuck in a loop of retrying and getting the "ERROR - GetPackageFiles: Network: time out".
I'm running FG since 2014 and didnt have this one before, we also ran a session recently without problems. (curiously, FGU updates without errors).
(firewall allows FG through)

What can I do?

Thank you
Val

[damned]

Check that the German Youth protection filter is not active on your router.

[Valhingen]

I must admit, I don't know a whole lot about routers settings but afaik, restrictions like that can only be set for specific access profiles that need to be created? At least I cannot seem to find any overall settings for it and I have not created any such restrictions. (fritz box 6591)

[damned]

I dont know the settings either. You might wait 12/24hours and see if it is just a transient network issue.

[Valhingen]

Is there a general difference for updating between FG and FGU? What I tried and checked so far...

FGU - updating no problem
FG - getting stuck for at least 12+ hours
Ports are open and checked and forwarded.
FG connection test turns out ok / green.