Originally Posted by
Ampersandrew
I'm going to have to politely disagree.
You're also assuming that the moderator is acting against the rules.
An account that's been quiet and suddenly posts doesn't need moderator privileges. Unless something else happened that we haven't been told about, I can't see how revoking moderator privileges helps at all. Even if it happened that's not an abuse of moderator power.
Yes, yes it is. Although possibly not in the way you think. It's certainly affected my opinion of the company. I was impressed with the company's relations with the public. Now less so.
I can't see any way forward to a good outcome from this "incident" as JohnD said "lose-lose-lose".
Look at the end of the day it's up to the company to interact with the community in a way that they see fit. Moderator is as far as I know an unpaid volunteer position, but they will be seen as representing the company. Still, I don't find the guilty 'til proved innocent assumption palatable, but obviously others disagree.
I've probably said more than enough about this. I'm not directly involved.