that is very strange :) Hope it will work out, when that image is open source then I could try it, too :)
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A couple of things:
- the screenshot showing the token has the NPC unidentified and showing a name without square brackets.
- the screenshot that doesn’t have the token shows the NPC identified and with square brackets in the name.
Try removing the square brackets from the name and the re-apply the token.
If this doesn’t work, rename the token filename - make sure there are no double spaces or non-standard characters in the filename. Even if there aren’t, make sure you rename the token filename to something different and try again.