ERROR - GetProducts

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August 15th, 2018, 16:25
TehDerpyOne

1 Attachment(s)

ERROR - GetProducts

Hey Guys,

I ran into this issue a couple of days ago when the patch was first released. Whenever I would attempt to update it would provide me an error code that said:

ERROR - GetProducts: Network: HTTP/1.1 400 Bad Request.

I thought nothing of it, avoided the update and continued to be able to play on a campaign my DM was running. This happened for 2 different sessions over 2 weeks. In the most recent session it gave me the same error in the updater but instead of not doing anything a small updater bar started filling in on the bottom of the initial log in program, thinking it finally corrected itself I let it finish and attempted to log in. I was successful in logging in but later when I was disconnected from my host due to their connectivity issues I wasn't able to re-log in. I would get the same error message I would get when attempting to run the updater.

At this point, I looked over all the forum posts. I don't have malware bytes, I have all firewalls disabled (Windows Defender, Microsoft Security Essentials, and Windows Firewall). I don't have anything of note on my router, and nothing had changed with that prior to this error. I still reset my router just to be safe, but I still receive the same error code.

Any help with this would be amazing. Thank you.
August 15th, 2018, 16:36
Trenloe

Welcome to the forums.

EDIT...

As has been noted in the other threads you've read, this is due to something on your computer or local network (router, etc.) changing the URL that the Fantasy Grounds update system uses to access the FG update server.

Sometimes disabling firewalls/security apps doesn't actually fully disable them - they still keep some level of security going.

What security/AV/anti-malware apps do you usually have enabled?
August 15th, 2018, 16:58
TehDerpyOne

I only run windows firewall and Microsoft security essentials.

Both of which have been disabled, I even deleted MSE.
August 15th, 2018, 18:39
Moon Wizard

This is also something that can be done by parental control or internet filtering software. Additionally, it can be something set up on the router as well, and not even specific to your machine.

Regards,
JPG
August 15th, 2018, 19:28
TehDerpyOne

That's why I reached out to the forums, I went through all of the methods you guys posted about that I could find. I reset my Router, I updated the firewalls and the parental controls to be completely disabled. I deleted the only AV I had which was MSE, and I disabled windows firewall. I've been trying to fix this for about a week now, I've done all the options I've seen provided. I attempted a reinstall from scratch directly and from steam. Nothing.

I had this running for 3 months, up until the most recent update where everything bricked. No changes were made to my system.
August 15th, 2018, 20:25
Zacchaeus

If you are using Windows defender then it has a tendency to create multiple rules for FG, And as Trenloe says above switching off an AV or firewall isn't always the solution you might think it is. So make doubly sure that there aren't multiple rules in WD; and if there are delete them all and create a new one. Even if there is only one rule delete it and create a new one.

It is also possible that either of the AV you use already quarantined FG so make sure that hasn't happened.
August 15th, 2018, 20:37
TehDerpyOne

I don't have windows defender, only mentioned it because I read the other posts. None of these options I've been provided has worked.
August 15th, 2018, 20:55
Zacchaeus

Quote:

Originally Posted by TehDerpyOne

I don't have windows defender, only mentioned it because I read the other posts. None of these options I've been provided has worked.

What operating system do you use?
August 15th, 2018, 22:56
TehDerpyOne

Windows 7.
August 16th, 2018, 01:12
damned

Hi TehDerpyOne can you post the output of the following cmd.

tracert 8.8.8.8

thanks
August 16th, 2018, 22:09
TehDerpyOne

1 Attachment(s)

Sure, sorry about the delay.
August 19th, 2018, 04:44
damned

Did you get this one resolved?
August 19th, 2018, 16:35
TehDerpyOne

Nope.
August 19th, 2018, 23:04
damned

If you would like me to have a look at it with you send me your email address via pm.
August 28th, 2018, 01:49
henryvoll

Tried deleting this. Didn't seem possible.
August 28th, 2018, 02:09
LordEntrails

Quote:

Originally Posted by henryvoll

Tried deleting this. Didn't seem possible.

Hi Henry, welcome to the forums.

Not exactly sure what you are indicating. Assuming you received the same problem (Error Get Products) while trying to update and that you are unable to delete something? Can you give us more information as to your problem and possibly scren shots showing the error(s)? Thanks!
August 28th, 2018, 02:32
Trenloe

i think @henryvoll posted something, then wanted to delete what they'd posted later.
August 28th, 2018, 19:56
henryvoll

That is correct.
August 29th, 2018, 22:52
morenotony

Hello all,

I just installed FG yesterday and have been having the exact same issues. No Windows Firewall. I even uninstalled Norton and tried the updater; no joy.

Has anyone made any progress on this?
August 29th, 2018, 23:22
Zacchaeus

Hi morenotony welcome to FG. Sorry to hear you are having an issue.

Something somewhere on your system is preventing FG operation correctly. Switch off AV does not always mean that it completely stops working. It is better to make sure you have a proper exception in place, especially for products like Norton. Make sure also that it hasn’t already quarantined FG.

If you are using anything else such as Malwarebytes make sure you have exceptions in place there too. In Malwarebytes case switch off the web enhancements.
August 30th, 2018, 00:40
damned

And filters/scanners on your router can be blocking it too.
August 30th, 2018, 02:46
henryvoll

I don't know if this helps, but Malwarebytes does block Fantasy Grounds through their "Web protection" module. From what I understand, malwarebytes are aware of this and have said they will address it in a future version.
So, if you run that - disable Webprotection, and you should be good to go.
August 30th, 2018, 05:09
Moon Wizard

The same applies to any web protection, internet filtering or parental control software installed on your machine. Also, your router can also have similar settings as well, and should be checked to make sure any settings like that are disabled.

Regards,
JPG
November 29th, 2018, 04:44
spikebh

It happened to me also, but sometimes is not a antivirus/firewall/router filtering ports thing.....
My problem was with my FG account, i put my login info wrong in the updater, so when the updater try to download the files it send a wrong user credentials so the server blocks the connection and sends a bad request error.....

Try to clear your login info from the updater (or check you user/password)
November 29th, 2018, 05:22
LordEntrails

Quote:

Originally Posted by spikebh

It happened to me also, but sometimes is not a antivirus/firewall/router filtering ports thing.....
My problem was with my FG account, i put my login info wrong in the updater, so when the updater try to download the files it send a wrong user credentials so the server blocks the connection and sends a bad request error.....

Try to clear your login info from the updater (or check you user/password)

Hey spikebh, welcome to the forums :)

Thanks for posting another cause and solution for this issue. Odds are it will help someone else out and I'm sure it will be appreciated.
October 7th, 2019, 05:43
JShadow007

*performs thread necromancy most foul*

Hey Folks,

I'm suddenly having this issue as well. Doesn't seem to be an issue on my Windows setup, as I pushed my computer onto my phone's mobile hotspot instead of my home network and the update ran flawlessly. The question is.... what is Comcast's crappy router doing to block the updater and how can I tell it to stop? I've got 1802 forwarding set up.

Thanks!
October 7th, 2019, 05:51
Trenloe

Quote:

Originally Posted by JShadow007

*performs thread necromancy most foul*

Hey Folks,

I'm suddenly having this issue as well. Doesn't seem to be an issue on my Windows setup, as I pushed my computer onto my phone's mobile hotspot instead of my home network and the update ran flawlessly. The question is.... what is Comcast's crappy router doing to block the updater and how can I tell it to stop? I've got 1802 forwarding set up.

Thanks!

Updates aren’t done via port 1802, just normal Internet comms. Check on your router for any "family" safe site blocking or similar.

Also make sure that your network connection on your PC is shown as private and not public.
October 8th, 2019, 06:01
JShadow007

Thanks Trenloe!

No blocking that I can tell--I've disabled all of Comcat's "internet security" features on their router.

Seems like others are having the same issue thanks to Xfinity messing with something...moving to that thread since it's perhaps a bit more in line with my issue

https://www.fantasygrounds.com/forum...l=1#post455956
February 15th, 2020, 15:07
CLEBrewer

Quote:

Originally Posted by spikebh

It happened to me also, but sometimes is not a antivirus/firewall/router filtering ports thing.....
My problem was with my FG account, i put my login info wrong in the updater, so when the updater try to download the files it send a wrong user credentials so the server blocks the connection and sends a bad request error.....

Try to clear your login info from the updater (or check you user/password)

THANK YOU! Finally an applicable answer instead of reading page-after-page ad nauseam about firewalls and anti-virus. Those aren't in place to cause a problem, they're in place to prevent malicious activity, anyone thinking they are safe without them is fooling themselves.

The fix described above by spikebh fixed my issue perfectly, thank you!