Connection Issues And What To Provide
Hey guys,
We are aware that there are several types of connection issues out there, and that's our top priority (now that the updater is patched up). This includes failed connections, stalling on acquiring files, and unable to share modules to players. For now, I want to focus on initial failed connections, and stalling on acquiring files. (I think it might be related to the module sharing anyway; but best to focus on one issue at a time.)
In order to help us figure out what is happening in all the various scenarios that people have for their connections, I need data from anyone having an issue in order to try and reproduce the issue locally if possible, and provide us with as much information as possible to recreate and investigate.
Here is the information I need. If you want, you can PM me directly with a Google Drive link or DropBox link to share large file sets. Please zip up files before sending, so that nothing gets lost. For reference, the FGU data folder defaults to "%APPDATA%\SmiteWorks\Fantasy Grounds\" on Windows machines.
1. GM and player log files from time of connection failure
NOTE: Log files are reset when restarting FGU, so grab while FGU still running.
NOTE 2: The full log file (instead of just the last 30 lines) can be found in the FG data folder, as console.log
NOTE 3: I need both sides (GM and player) in order to make sure of the specific issue I'm looking at.
2. GM campaign files
NOTE: The campaign files for each campaign are located in the FGU data folder under the campaigns subfolder.
NOTE 2: Please zip up the entire campaign folder before sending.
3. Custom image files
NOTE: If you are using custom image files in your campaign that you have added to the FGU data folder under the images subfolder, then please provide those as well.
NOTE 2: If you are providing custom image files, please zip up the folder before sending.
Thanks for your patience as we work through this,
JPG