Printable View
I want to cancel my Fantasy Grounds Unity 3 month subscription that I bought because I plan on buying a permanent license. When I go to order history under the store, it doesn't show my subscription to cancel it, there's nothing under subscription history or licenses. It's asking for a paypal profile ID but I checked out as a guest. Can anyone help?
This sounds like something you are going to need to contact customer support over. You can find the CS portal here:
https://fantasygroundsunity.atlassia...stomer/portals
You need to cancel your subscription with PayPal - I don't know how you managed to setup an automatic payment as guest. It's usually under Automatic Payments in Settings -> Payments. This link might work for you: https://www.paypal.com/myaccount/autopay/ If not, you may have to try to find your original email from PayPal for a reference/method on how to cancel or get in touch with PayPal support.
Log a ticket with support and they will cancel it for you.
@Trenloe if you checkout as a guest it is hard for the user to cancel the subscription without it being tied to a paypal account