Special Announcement - Kickstarter

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Originally Posted by Tyrannosaurus VeX

The button should be at the very bottom of the page. It was for me.

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No button at the bottom for me. Just at the end of each row to make my selections. Returning to the page the selections are still made. So it seems I'm good.

Button shows at very bottom left corner, but only after you've selected your rewards.

I know, as it just started to work for me in the last couple minutes.

Maybe you have balance that isn't 0?

Got it now. My balance was $0, but I had not selected my tier.

I was gonna say, easy way to test it is to start FG and update ... if it downloads all the art packs, it worked.

Hi !

I've got a problem : I pledged for two ultimate licences (120$), but on the confirmation page, I can only give one key in. Ho do I send the second one ?

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Originally Posted by lochost

Hi !

I've got a problem : I pledged for two ultimate licences (120$), but on the confirmation page, I can only give one key in. Ho do I send the second one ?

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If I read correctly in the kickstarter email, it reads:
‚Only pick a single Reward Tier. If you want to back multiple tiers, you need to contact us at [email protected] and ask us to split your pledge into multiple pledges. ‘
I guess would be the same if you need e.g., one Standard and one Ultimate.

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Originally Posted by Targas

If I read correctly in the kickstarter email, it reads:
‚Only pick a single Reward Tier. If you want to back multiple tiers, you need to contact us at [email protected] and ask us to split your pledge into multiple pledges. ‘
I guess would be the same if you need e.g., one Standard and one Ultimate.

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I contacted support a few hours ago, Doug started to help me (at the speed of light ! I'm impressed !), I have to watch now how it is about (I slept in the meantime : it's around 7:00 AM here in Switzerland ;-) )

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Originally Posted by Targas

If I read correctly in the kickstarter email, it reads:
‚Only pick a single Reward Tier. If you want to back multiple tiers, you need to contact us at [email protected] and ask us to split your pledge into multiple pledges. ‘
I guess would be the same if you need e.g., one Standard and one Ultimate.

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Yes, that is what I end up doing with Doug help. I just selected everything except the additional license and then sent an email to support. Doug responded very quickly and got me setup with another claim for the remaining license.

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Originally Posted by ddavison

I think I've ironed out the issues in the fulfillment process and caught up with any support emails about it. If you contacted us at support and didn't see a response yet, please try it again first and then contact us again if you still have issues. I've been handling these all directly.

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I just wanted to chime in, Yesterday, I went to claim my reward and was confused at with the entire process. It wasn't until now that I've read all these posts that I realize it might have been an issue with the veteran ultimate reward. As of today, there isn't an issue, I was able to claim the reward yesterday, and now realize that there was a problem and Dave was on it before I even had the chance to ask!

Thank you for your help, I'm looking forward to the new platform and all the work you folks are doing at FG!

Just selected my veteran upgrade reward. All worked, no problems. Thank you, for making it hassle free.