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ddavison

Now Hiring - Customer Service Representative (Filled)

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Customer Service Representative

We are looking to hire another Customer Service Rep to join our team of Derek and David.

Position Type: Full Time (40-hours per week)
Days: Thursday through Monday (Tuesdays and Wednesdays off each week)
Salary: $30,000 / year

Job Responsibilities:
  • Handle Customer Support (Thursday, Friday, Saturday, Sunday, Monday)
  • You will overlap with other CS reps for all but Saturday
  • Help customers with account based issues
  • Help customers with installation assistance on Windows, Mac or Linux
  • Help customers resolve connection issues
  • Help customers set up networking port forwarding for Fantasy Grounds Classic
  • Help customers allow programs through their firewall
  • Help customers perform specific steps within various Fantasy Grounds rulesets
  • Help customers with refunds where needed
  • Respond to customers on Email, Steam, Discord and Forums


Qualifications and Skills Needed:
  • Advanced knowledge of Fantasy Grounds Classic
  • Basic knowledge of Fantasy Grounds Unity
  • Attention to Detail
  • Fast and Efficient Work Ethic
  • Excellent spelling and grammar
  • Task-oriented focus and ability to work on repetitive tasks
  • Ability to work from home consistently and without interruptions
  • Ability to make even frustrated customers happy
  • Pride in work
  • Dependable Internet Access


Nice-to-have Skills:
  • Extensive knowledge of RPG Game systems (see home page for major systems supported)
  • Knowledge for content creation for Fantasy Grounds
  • Experience with multiple Fantasy Grounds rulesets


Benefits:
  • Work-from home
  • Computer system provided
  • Complimentary game modules and licenses provided
  • Health-care is not currently provided by the company.


To apply, email your resume to [email protected]

Enter Customer Service Rep for the subject line.

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Updated July 23rd, 2020 at 22:35 by ddavison

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Comments

  1. ThingsCouldGetDicey's Avatar
    id love to do this
  2. iDeeSalazar's Avatar
    How do I proceed on this?
  3. ddavison's Avatar
    To apply, email your resume to [email protected]
  4. Nikmal's Avatar
    I wish that I had the time to do this
  5. Nickworse's Avatar
    Literally willing to leave my current job to do this haha
    Best of luck to all candidates <3
  6. bsmith1970's Avatar
    Quote Originally Posted by Nickworse
    Literally willing to leave my current job to do this haha
    Best of luck to all candidates <3
    Thanks! I agree with you 100%. I definitely look forward to the opportunity.

    Brian Smith
  7. lessiehanamoray's Avatar
    Hope I'm not too late. My application is in. Fingers crossed.
  8. ddavison's Avatar
    We have 92 applicants so far for this position. So far, the majority of them seem solid and I'm down to around 20 that look especially strong. Unfortunately, I have to weed these down even further.

    You wonderful people are amazing.
  9. UngainlyTitan's Avatar
    Just seen this but i take it, one has to be US based even with working from home.
  10. ZikChil's Avatar
    The plot thickens and the players palms are sweating.
  11. Patou's Avatar
    Hi Doug,

    Must it be USA only or do you take Canadian applicants as well?

    Pat
  12. ddavison's Avatar
    We did not limit it to U.S. Residents only this time, but we had a large number of good applicants from the U.S. and they received preferred status.
  13. Patou's Avatar
    Quote Originally Posted by ddavison
    We did not limit it to U.S. Residents only this time, but we had a large number of good applicants from the U.S. and they received preferred status.
    Understood.

    Thank you
    Pat
  14. ddavison's Avatar
    We are no longer accepting new applications for this position. Thanks for you interest.

    I have contacted everyone for the initial round of call backs we expect to make a decision from this pool of people. We had a great number of applicants and it was very difficult to pick from such an amazing pool of candidates. If we don't go with someone from our initial callback list for some reason, then we will expand it further among the existing applicants.

    Thanks for your interest and for you support.
  15. Nyth's Avatar
    Congrats, callbacks!

    Looking forward to the new cust rep. <3
  16. ddavison's Avatar
    Thanks for all the great interest in this position. In total, we received 95 applications before we stopped accepting new apps. Of those, there were dozens of fantastic resumes for applicants who I'm sure would all have made great additions to our team. In the end, we chose Joseph Belcher II (TheSourceHD on the forums and TheGMSource on Discord) to join our team.

    Joseph was active on our Discord channel already and he has been using FG almost daily for the last several years. He spent 14 years in the U.S. Navy and has a strong technical and multimedia graphics background. He will likely be providing some assistance to James Holloway and Jen Page on preparing new content for release on our storefronts as well as doing Customer Support.

    Joseph will be joining the team beginning on July 30, 2020.
  17. DMReckless's Avatar
    Congratulations, Joseph!
  18. mghauber's Avatar
    Congrats Joseph! Thanks for your service!
  19. knightsteed's Avatar
    Congrats Joseph!
  20. Ranzarok's Avatar
    Congrats Joseph! Navy yes, Ex-Army here.
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