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Now Hiring - Customer Service Representative (Filled)

Rating: 9 votes, 1.89 average.
Customer Service Representative

We are looking to hire another Customer Service Rep to join our team of Derek and David.

Position Type: Full Time (40-hours per week)
Days: Thursday through Monday (Tuesdays and Wednesdays off each week)
Salary: $30,000 / year

Job Responsibilities:
  • Handle Customer Support (Thursday, Friday, Saturday, Sunday, Monday)
  • You will overlap with other CS reps for all but Saturday
  • Help customers with account based issues
  • Help customers with installation assistance on Windows, Mac or Linux
  • Help customers resolve connection issues
  • Help customers set up networking port forwarding for Fantasy Grounds Classic
  • Help customers allow programs through their firewall
  • Help customers perform specific steps within various Fantasy Grounds rulesets
  • Help customers with refunds where needed
  • Respond to customers on Email, Steam, Discord and Forums

Qualifications and Skills Needed:
  • Advanced knowledge of Fantasy Grounds Classic
  • Basic knowledge of Fantasy Grounds Unity
  • Attention to Detail
  • Fast and Efficient Work Ethic
  • Excellent spelling and grammar
  • Task-oriented focus and ability to work on repetitive tasks
  • Ability to work from home consistently and without interruptions
  • Ability to make even frustrated customers happy
  • Pride in work
  • Dependable Internet Access

Nice-to-have Skills:
  • Extensive knowledge of RPG Game systems (see home page for major systems supported)
  • Knowledge for content creation for Fantasy Grounds
  • Experience with multiple Fantasy Grounds rulesets

  • Work-from home
  • Computer system provided
  • Complimentary game modules and licenses provided
  • Health-care is not currently provided by the company.

To apply, email your resume to [email protected]

Enter Customer Service Rep for the subject line.

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Updated July 23rd, 2020 at 21:35 by ddavison



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  1. Whatepok's Avatar
    Congratulations, Joseph:)
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