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Now Hiring - Customer Service Representative

Rating: 6 votes, 1.00 average.
Customer Service Representative - FILLED

Position Type: Full Time (40-hours per week)
Salary: $30,000 / year

Job Responsibilities:
  • Handle Customer Support 4 10-hour days each week (Wednesday, Friday, Saturday, Sunday)
  • Help customers with account based issues
  • Help customers with installation assistance on Windows, Mac or Linux
  • Help customers resolve connection issues
  • Help customers set up networking port forwarding for Fantasy Grounds Classic
  • Help customers allow programs through their firewall
  • Help customers perform specific steps within various Fantasy Grounds rulesets
  • Help customers with refunds where needed
  • Respond to customers on Email, Steam, Discord and Forums

Qualifications and Skills Needed:
  • Attention to Detail
  • Fast and Efficient Work Ethic
  • Excellent spelling and grammar
  • Task-oriented focus and ability to work on repetitive tasks
  • Ability to work from home consistently and without interruptions
  • Ability to make even frustrated customers happy
  • Pride in work
  • Dependable Internet Access

Nice-to-have Skills:
  • Extensive knowledge of RPG Game systems (see home page for major systems supported)
  • In-depth knowledge of Fantasy Grounds
  • In-depth knowledge of Fantasy Grounds Unity
  • Knowledge for content creations for Fantasy Grounds
  • Experience with multiple Fantasy Grounds rulesets

  • Work-from home
  • Computer system provided
  • Complimentary game modules and licenses provided
  • Health-care is not currently provided by the company.

Send qualifications to [email protected] and add Application: Customer Service Representative to the subject line.

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Updated April 22nd, 2020 at 01:53 by ddavison



  1. ddavison's Avatar
    Thanks to everyone who submitted applications. We have completed our interview process and we will be announcing our hire in the near future.
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