Steam Issue with FGU

[Lexfire]

Hopefully there is a path to correcting this steam issue that just popped up.


1. Updated steam FGU on 11/12
2. Ran C&C game 11/12 – no incidents, 3-hour game no lag.
3. Closed game on steam as normal but FGU still show stopping in the steam library.
4. Steam asked to exit – clicked yes.
5. FGU will launch to the main screen, allow me to select a campaign, but then hangs and not responding when connecting.
6. Did a PC restart, cleaned the Steam cache, and verified FGU files.
7. Verifying steam FGU files listed 48.7GB on C: but only 2 files are listed - FGUsteamlauncher and FGUWebinstall – verify took 2 seconds.
8. I saved all campaigns prior to 5.0 update.

Thoughts to troubleshoot?

[Zacchaeus]

Hopefully there is a path to correcting this steam issue that just popped up.


1. Updated steam FGU on 11/12
2. Ran C&C game 11/12 – no incidents, 3-hour game no lag.
3. Closed game on steam as normal but FGU still show stopping in the steam library.
4. Steam asked to exit – clicked yes.
5. FGU will launch to the main screen, allow me to select a campaign, but then hangs and not responding when connecting.
6. Did a PC restart, cleaned the Steam cache, and verified FGU files.
7. Verifying steam FGU files listed 48.7GB on C: but only 2 files are listed - FGUsteamlauncher and FGUWebinstall – verify took 2 seconds.
8. I saved all campaigns prior to 5.0 update.

Thoughts to troubleshoot?

Steam is just a wrapper for FG and all it does is fire up the client. You'll find your installation files in Program Files/Smiteworks. I'm not sure what caused the error but possibly something like anti virus or a permissions issue. I'd probably just delete the installation folder and download the client from the Smiteworks store and re-install from that.

[Lexfire]

Thank you for the response. I was thinking perhaps another steam user had the experienced the same issue and had a process to troubleshoot short of re-installing.

[Trenloe]

Does FG launch OK outside of Steam? If it doesn't then a re-install will probably be needed. If it does, but doesn't launch properly from Steam, then there could be more investigation into exactly what is happening.

[Lexfire]

New twist - the C&C campaign I ran last night will not open to the cloud server but older campaigns I have listed including 2E and another C&C campaign open up to cloud just fine. I tried last nights campaign with all extension off - no connection. I guess the campaign file is corrupted? Can I just update the existing campaign from my last save and not have to re-install all?

[Zacchaeus]

You can revert your campaign to an earlier save. Details here https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1207304196/Restore+Campaign+to+an+Earlier+Save

Just as a note, your campaigns and other data isn't saved to the Cloud (The cloud is just a method to broker connections and doesn't do anything else). Your data only exists on your hard drive. It's useful therefore to back up your campaigns every so often.

[Trenloe]

New twist - the C&C campaign I ran last night will not open to the cloud server but older campaigns I have listed including 2E and another C&C campaign open up to cloud just fine. I tried last nights campaign with all extension off - no connection. I guess the campaign file is corrupted? Can I just update the existing campaign from my last save and not have to re-install all?
What exactly occurs when you try to open the C&C campaign? Do you get errors or something else? Please recreate the issue, compile the FG logs and then post the resulting ZIP file here - see my signature for a link with details on how to compile the FG logs.

[Lexfire]

Save from 11/9 worked which is a relief. Originally when launched the d20 would spin, then stop, and screen would grey and a box indicated that Fantasy Grounds is not responding - close or wait. I recall that when I shut down the game I still had Syrinscape sounds running. There is no log to view or download.

Question - When exiting FGU do you exit to launcher or exit program to properly shutdown - I am pretty sure I exited to Launcher.

[Zacchaeus]

You can exit either way, it doesn't matter. FGVTT saves your campaign every 5 minutes and when you exit.

[claedawg]

Steam pushed a couple of updates for FG in the last week or so. Wonder if that was because of the changes made at Smiteworks or was Steam fixing some issue with loading FG from Steam link?

[Moon Wizard]

Those were updated installers with the latest version of the updater bundled in. Nothing to do with the client, install locations or data folders.

Regards,
JPG