Question about subscription

[alloowishus]

I was paying for the monthly service but I just bought the license, so FG automatically remove the subscription because I can't see it in my order history. Thanks.

[Trenloe]

I'm not sure what the question is?

There are a number of subscription FAQs here: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996638974/Account+F.A.Q. The "I want to cancel my subscription, but I don’t see it on my FG account. Why?" entry may assist? If the FAQs don't answer your questions please provide more information.

[alloowishus]

I'm not sure what the question is?

There are a number of subscription FAQs here: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996638974/Account+F.A.Q. The "I want to cancel my subscription, but I don’t see it on my FG account. Why?" entry may assist? If the FAQs don't answer your questions please provide more information.

It says I'm supposed to into my order history to cancel the monthly subscription but I don't see it.

[LordEntrails]

Did you read this part? https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996638950/License+Keys+F.A.Q.#I-want-to-cancel-my-subscription%2C-but-I-don%E2%80%99t-see-it-on-my-FG-account.-Why%3F


If you cannot find a subscription on your FG account in Order History (https://www.fantasygrounds.com/store/myorders.php), it may not have been linked to your account upon purchase. Usually, this can happen when the email address associated with your PayPal account is different than the email address used to create your Fantasy Grounds account (Profile ID).
If this is the case, you can manually link subscriptions to your account by following Step 2 above, entering your Profile ID and the email address used to purchase the subscription, then clicking the Link Subscription button.
If you cannot link a subscription to your account manually, please contact Customer Support (https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals) with your Fantasy Grounds account name and at least one of the following pieces of information:


The Order # of the subscription
Transaction ID# of the purchase
The email address associated with the PayPal account used at checkout

[alloowishus]

Did you read this part? https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996638950/License+Keys+F.A.Q.#I-want-to-cancel-my-subscription%2C-but-I-don%E2%80%99t-see-it-on-my-FG-account.-Why%3F

It is not a different email, it's the same account that I subscribed with that I bought the license, but I subscribed a long time ago. What would happen if I cancelled it from Paypal?

[LordEntrails]

As the article says, if that doesn't work, reach out to Support with the requested information. They can see the administrative side, we can't.
FGVTT Customer Support - Jira Service Management (https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals)

[WishX]

It is not a different email, it's the same account that I subscribed with that I bought the license, but I subscribed a long time ago. What would happen if I cancelled it from Paypal?

It was, in fact, a different email address used to purchase the sub (a Yahoo address) than the one used on your "alloowishus" account (a Gmail account). I have located said email address, found the subscription, and linked it to your FG account. You should now be able to see it in your Order History and cancel at your leisure.

For future reference, make sure all purchases use the same email address in Paypal as the one associated with your FG account so the purchase auto-links to the account.