Problem with Syrinscape Connectivitiy

[rafaeladson]

Hi, I am having trouble with syrinscape not playing any sounds

Logs available at the end of the message.

it suddenly stopped working around one week ago. Entering the url mentioned in the logs (with the correct auth token) works.

My platform is Mac with Sequoia 15.5 (Apple Silicon).

Could you please take a look when you have the chance?
[7/26/2025 3:44:16 PM] [WARNING] URL: https://syrinscape.com/online/frontend-api/elements/336744/play/?auth_token=<<auth token redacted>>
[7/26/2025 3:44:16 PM] [WARNING] URL: System.Net.WebException: An exception occurred during a WebClient request. ---> System.NullReferenceException: Object reference not set to an instance of an object
at System.Configuration.ConfigurationSectionGroupColl ection.get_Item (System.String name) [0x00010] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.Configuration.GetSection (System.String sectionName) [0x00025] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection (System.String configKey) [0x00006] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.ConfigurationManager.GetSecti on (System.String sectionName) [0x00005] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Net.WebRequest.PopulatePrefixList () [0x00006] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.get_PrefixList () [0x00022] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.Create (System.Uri requestUri, System.Boolean useUriBase) [0x0002e] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.Create (System.Uri requestUri) [0x00014] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.GetWebRequest (System.Uri address) [0x00000] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadDataInternal (System.Uri address, System.Net.WebRequest& request) [0x0000d] in <9be5d760d8204c7dbc66320fdd824250>:0
--- End of inner exception stack trace ---
at System.Net.WebClient.DownloadDataInternal (System.Uri address, System.Net.WebRequest& request) [0x0006e] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadString (System.Uri address) [0x00011] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadString (System.String address) [0x00008] in <9be5d760d8204c7dbc66320fdd824250>:0
at (wrapper remoting-invoke-with-check) System.Net.WebClient.DownloadString(string)
at DNKANPKCFCP.JPEIEEAHIJD (System.String CPIBLICGLPL) [0x00008] in <390cd72ee5704e0f866dddff9e9e8f51>:0
[7/26/2025 3:47:20 PM] [WARNING] URL: https://syrinscape.com/account/remote-control-links-csv/?auth_token=<<auth token redacted>>
[7/26/2025 3:47:20 PM] [WARNING] URL: System.Net.WebException: An exception occurred during a WebClient request. ---> System.NullReferenceException: Object reference not set to an instance of an object
at System.Configuration.ConfigurationSectionGroupColl ection.get_Item (System.String name) [0x00010] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.Configuration.GetSection (System.String sectionName) [0x00025] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.ClientConfigurationSystem.Sys tem.Configuration.Internal.IInternalConfigSystem.G etSection (System.String configKey) [0x00006] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Configuration.ConfigurationManager.GetSecti on (System.String sectionName) [0x00005] in <0dcc25d41af0447f9006c56a874ad635>:0
at System.Net.WebRequest.PopulatePrefixList () [0x00006] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.get_PrefixList () [0x00022] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.Create (System.Uri requestUri, System.Boolean useUriBase) [0x0002e] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebRequest.Create (System.Uri requestUri) [0x00014] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.GetWebRequest (System.Uri address) [0x00000] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadDataInternal (System.Uri address, System.Net.WebRequest& request) [0x0000d] in <9be5d760d8204c7dbc66320fdd824250>:0
--- End of inner exception stack trace ---
at System.Net.WebClient.DownloadDataInternal (System.Uri address, System.Net.WebRequest& request) [0x0006e] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadString (System.Uri address) [0x00011] in <9be5d760d8204c7dbc66320fdd824250>:0
at System.Net.WebClient.DownloadString (System.String address) [0x00008] in <9be5d760d8204c7dbc66320fdd824250>:0
at (wrapper remoting-invoke-with-check) System.Net.WebClient.DownloadString(string)
at DNKANPKCFCP.JPEIEEAHIJD (System.String CPIBLICGLPL) [0x00008] in <390cd72ee5704e0f866dddff9e9e8f51>:0

[Moon Wizard]

The last few times that we've seen issues with the requests to the Syrinscape server; they cleared up the next day.

The code call we're using just tells the underlying OS libraries to download a string from the URL. The error you're seeing is typically caused by issues reaching the remote Syrinscape server from your machine, errors being returned by Syrinscape server (Unauthorized (401), Not Found (404), Internal Error (500)), DNS issues, timeouts, etc.

Are you still seeing the issue? If not, can you try the URL reported in the logs in your web browser?

Regards,
JPG

[rafaeladson]

Hi,

The errors were fixed. Thanks!