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View Full Version : Order placed and paid but didn't complete for FGU



Drexlorn
April 10th, 2025, 12:15
Greetings,

I just bought the new classic 2E folio this morning, added it to cart, completed the paypal payment and when it returned me on the confirm order page, the button was "processing" for a long time until it became "confirm order" again, leaving me with no product in my catalog nor in FGU, as if i didn't purchase it. I have the Paypal proof of payment though.

What can i do?

Thank you !

bayne7400
April 10th, 2025, 12:48
Email them

Trenloe
April 10th, 2025, 13:45
Contact FG via the customer support portal here: https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals

Drexlorn
April 10th, 2025, 13:51
yes thanks i opened a ticket.