FGU Crashing

[Ahzad]

so i'm having an issue with FGU tonight. playing with our normal group, that meets every saturday night. myself and one other player have an ultimate license and the others are demo. FGU is fully updated, but mine is crashing every 3-10 minutes it's crashed 7 times so far. when i attempt to log back in I get a license conflict error, but if i give it 2 minutes I can log back in just fine, but it will crash again after a few minutes. i've deleted my license key and updated and attempted to play that way, it crashes, added my license key back and updated and it still crashes. this has only been happening after the most recent update. anyone have any idea what is going on?

[Moon Wizard]

Could you have the GM send in a zipped up copy of the campaign; as well as which map you were using at the time?

Could you also send in the FG Logs after your crash? (i.e. Restart FG, click on Log button in upper left of launch screen, click the Compile Logs button, send the resulting ZIP file to this thread or to FG support.)

Thanks,
JPG

[pindercarl]

There was an update on Friday to address a crash bug on Mac and Linux when using images with LOS or lighting enabled. Are you running on either of these platforms?

[Moon Wizard]

@Ahzad, I think Carl is asking whether your group updated before the game on Saturday to the latest version (v4.6.3 [2025-01-10]).

Regards,
JPG

[Ahzad]

@Ahzad, I think Carl is asking whether your group updated before the game on Saturday to the latest version (v4.6.3 [2025-01-10]).

Regards,
JPG

yea we all updated before the game on Saturday, and no one is using Mac or Linux. I seemed to be the only having the issue. I'm typically the host, but I do switch off on occasion with the other ultimate license holder when I need a break. so I was a player on Saturday.

this is the first time i've had any issue with FG since I started using it.

The GM is looking into exporting his campaign, it was a savage worlds 50 Fathoms game, and the map so hopefully I'll have it attached soon. I did attach my logs though.

thanks,

[Trenloe]

@Ahzad - please describe what actually happens. "Crash" can mean different things to different people.

[Ahzad]

@Ahzad - please describe what actually happens. "Crash" can mean different things to different people.

a square box appears in the middle of the screen with a red exclamation point and a bar cycles underneath of it and FGU shuts completely down. If I don't wait at least 5 minutes or so before attempting to log back in I get the license key conflict error message. it repeated this same behavior I'm thinking at least 7 times in a 3 hour period. I was able to play 45 to an hour at the longest stretch sometimes and then it would crash after 10 minutes of play. The last time it did it, it crashed while attempting to log back in and I called it a night, it was at the near the end of the game and I frustrated enough I just had another player control the character while I told them what actions to take over discord.

I had on my open on my end the combat tracker, my character sheet and the play map.

Like I said this is the first time I've had any trouble with FG in all the years I've used it now.

[Moon Wizard]

I didn't see any crash information in the logs you posted. Did you grab the logs on the exact next launch after the crash? If you fired up FG more than once since the crash, than the logs will no longer be available.

Regards,
JPG

[Ahzad]

I didn't see any crash information in the logs you posted. Did you grab the logs on the exact next launch after the crash? If you fired up FG more than once since the crash, than the logs will no longer be available.

Regards,
JPG

you know I think i did start up another instance after we finished the game I wanted to see if it would do it again, but I wasn't connected to the GM's game it was one of my own. I'll have to see if we can get together later this week and log back into his game and see if it will do it again so I can get some good logs.

[Moon Wizard]

Thank you. The logs will help to tell us at least the type of error occurring.

Also, if you have any details of what exactly you were doing when the crash occurs, that would be very useful as well.

Thanks,
JPG

[Ahzad]

Thank you. The logs will help to tell us at least the type of error occurring.

Also, if you have any details of what exactly you were doing when the crash occurs, that would be very useful as well.

Thanks,
JPG

I had a chance to troubleshoot it tonight and after about 15 minutes I experienced the same crash I kept enjoying last Saturday. A square box appears in the middle of the screen with a red exclamation point and a bar cycles underneath of it and FGU shuts completely down.
I had FGU open and the combat tracker was up, the play map was up and I was controlling two characters and I had one of the character sheets open.
I've attached the logs from that session.

I relogged into FGU after compiling the logs and this time the crash happened in less than 5 minutes.

[pindercarl]

I had a chance to troubleshoot it tonight and after about 15 minutes I experienced the same crash I kept enjoying last Saturday. A square box appears in the middle of the screen with a red exclamation point and a bar cycles underneath of it and FGU shuts completely down.
I had FGU open and the combat tracker was up, the play map was up and I was controlling two characters and I had one of the character sheets open.
I've attached the logs from that session.

I relogged into FGU after compiling the logs and this time the crash happened in less than 5 minutes.

The error log suggests that the play map in either the camera or token views. Is this accurate?

[Ahzad]

The error log suggests that the play map in either the camera or token views. Is this accurate?

If I'm understanding your question the map was in camera mode, most of the time, except for like 30 seconds or less that I switched it to token mode when looking at some of the options while being bored waiting for the crash to happen.

[pindercarl]

If I'm understanding your question the map was in camera mode, most of the time, except for like 30 seconds or less that I switched it to token mode when looking at some of the options while being bored waiting for the crash to happen.

Thanks for the extra info. I'm not able to reproduce the crash. If you are still having the issue, can you try uninstalling and reinstalling Fantasy Grounds?
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1978138625/Uninstalling+Fantasy+Grounds+VTT
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996639303/Installing+Fantasy+Grounds+VTT

[Ahzad]

Thanks for the extra info. I'm not able to reproduce the crash. If you are still having the issue, can you try uninstalling and reinstalling Fantasy Grounds?
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1978138625/Uninstalling+Fantasy+Grounds+VTT
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996639303/Installing+Fantasy+Grounds+VTT

Yea I'm still having the issue. The file the GM sent me with his campaign, maps and stuff is to big to attach here in the forums. The plan is to uninstall and reinstall before the game tomorrow night and see how it goes.

thanks

[Zacchaeus]

Yea I'm still having the issue. The file the GM sent me with his campaign, maps and stuff is to big to attach here in the forums. The plan is to uninstall and reinstall before the game tomorrow night and see how it goes.

thanks

If the campaign file is large put it up on something like Dropbox and provide a link so that the devs can upload it from there.

[Ahzad]

If the campaign file is large put it up on something like Dropbox and provide a link so that the devs can upload it from there.

Link to Dropbox with the GM's campaign files

https://www.dropbox.com/scl/fo/r79ux249sic731fda3iut/AMpHtr2vk7bVK1fOIV6QTBQ?rlkey=9ij0ffzahvbzqkzrni4g s9yc0&st=vpbivune&dl=0

[Zacchaeus]

You've actually attached a module rather than the campaign which makes things a little complicated. I think the devs are going to need the campaign so that they can see which map you were on, and which tokens were on that map. From my very little understanding of the situation it looks to me like a token or the map has some kind of flaw which might be the problem.

[Ahzad]

I sent the GM a link to look into this thread and submit the campaign. He should be along later tonight or tomorrow.

We are playing again tonight 1/18 9pm est. I had logged in a little early 8:30ish, FG crashed again at 9:37 same as it's been doing. I got logged back in at 9:39, crashed again at 9:43 pm, crashed again 10:03.
I had the combat tracker open, my character sheet, the play map, the verdant portal dice active, along with the dice tower, and raise tracker.
Things different this time around. I uninstalled and reinstalled FG before the game. The GM created an new play map for tonight.

[pindercarl]

I sent the GM a link to look into this thread and submit the campaign. He should be along later tonight or tomorrow.

We are playing again tonight 1/18 9pm est. I had logged in a little early 8:30ish, FG crashed again at 9:37 same as it's been doing. I got logged back in at 9:39, crashed again at 9:43 pm, crashed again 10:03.
I had the combat tracker open, my character sheet, the play map, the verdant portal dice active, along with the dice tower, and raise tracker.
Things different this time around. I uninstalled and reinstalled FG before the game. The GM created an new play map for tonight.

Thanks for the update. You're the only player crashing, correct?

[Ahzad]

Thanks for the update. You're the only player crashing, correct?

That is correct. I'm the only one crashing. I'm also the only ultimate licence holder besides the GM the other 4 players are free players.

[Laerun]

That is correct. I'm the only one crashing. I'm also the only ultimate licence holder besides the GM the other 4 players are free players.

Are you using a wireless connection? What system specs are you working with? Have you tried other game.sessions? The GM might be using extensions or sharing large images that could impact performance. Hopefully the logs will help narrow down the potential issues.

[Ahzad]

Are you using a wireless connection? What system specs are you working with? Have you tried other game sessions? The GM might be using extensions or sharing large images that could impact performance. Hopefully the logs will help narrow down the potential issues.

I use a wired connection. my specs are: Intel I7-14700K 3.40 GHz, 64.0 GB RAM, Windows 11 64-bit, GPU AMD Radeon RX 6700XT 12 GB GDDR6 memory, Samsung 4 TB SSD, WD 6TB HDD.
I haven't tried another session I didn't think about it b/c the game I'm going to run is not ready to go yet, but I did fire up the D&D 5 tutorial session at 3:44 PM and it crashed at 3:58. I had the combat tracker, the nogrid underdark tunnels map, and Durin Stonefist's character sheet up. I was the only person connected to it. I fired the same game back up at 4:00 and it crashed at 4:13. I attached the logs.

So pretty sure the issue is on my end now. I'm not sure what has changed I've had no problems with FG in all the years I've owned it, classic or unity.

Thanks,

[Laerun]

I use a wired connection. my specs are: Intel I7-14700K 3.40 GHz, 64.0 GB RAM, Windows 11 64-bit, GPU AMD Radeon RX 6700XT 12 GB GDDR6 memory, Samsung 4 TB SSD, WD 6TB HDD.
I haven't tried another session I didn't think about it b/c the game I'm going to run is not ready to go yet, but I did fire up the D&D 5 tutorial session at 3:44 PM and it crashed at 3:58. I had the combat tracker, the nogrid underdark tunnels map, and Durin Stonefist's character sheet up. I was the only person connected to it. I fired the same game back up at 4:00 and it crashed at 4:13. I attached the logs.

So pretty sure the issue is on my end now. I'm not sure what has changed I've had no problems with FG in all the years I've owned it, classic or unity.

Thanks,

I had something similar happen. It my case, I had a bad stick of ram, it was going out, and another time it as a heating and cooling issue, the thermal paste was gone and the internal trip was trying to save my motherboard...